Challenges and Opportunities • Increase sales and enrollments with instant access to leads • Eliminate time and costs for manually tracking and administering student data • Improve information sharing between geographically dispersed learning centers • Gain tighter control over financial data to ensure on-time tuition payments Objectives • Unify all student profiles and financial information in one database • Enable real-time access to leads to increase prospect conversion rates • Streamline tracking and reporting via role-based access in all training centers • Provide consolidated financial reporting Company • Name: Jetking Infotrain Ltd. • Headquarters: Mumbai, India • Industry: Higher education and research • Products and services: Computer hardware and network training • Revenue: US$31.5 million • Employees: 300 • Web site: www.jetkinginfotrain.com • Implementation partner: CitiXsys Technologies Limited SAP® Solution and Services SAP® Business One application Implementation Highlights • Phased rollout across geographically dispersed learning centers • Implementation in 5 months • Quickly accomplished customizations to meet business needs Why SAP • Complete enterprise resource planning solution appropriate for requirements and size of company • Maturity of SAP Business One application • Potential for rapid implementation • SAP reputation for excellent customer support and significant presence in India

1. JETKING INFOTRAIN
LEADING EDUCATIONAL INSTITUTE
STREAMLINES ADMINISTRATION
PROCESSES WITH SAP
QUICK FACTS
“We were impressed with the maturity Company SAP® Solution and Services
• Name: Jetking Infotrain Ltd. SAP® Business One application
of SAP Business One as well as SAP’s • Headquarters: Mumbai, India
• Industry: Higher education and research Implementation Highlights
reputation for excellent customer • Phased rollout across geographically
• Products and services: Computer
support and its significant presence hardware and network training dispersed learning centers
• Revenue: US$31.5 million • Implementation in 5 months
in India.” • Employees: 300 • Quickly accomplished customizations to
• Web site: www.jetkinginfotrain.com meet business needs
Suresh G. Bharwani, Chairman and Managing
Director, Jetking Infotrain Ltd. • Implementation partner: CitiXsys Why SAP
Technologies Limited • Complete enterprise resource planning
Challenges and Opportunities solution appropriate for requirements and
• Increase sales and enrollments with size of company
instant access to leads • Maturity of SAP Business One application
• Eliminate time and costs for manually • Potential for rapid implementation
tracking and administering student data • SAP reputation for excellent customer
• Improve information sharing between support and significant presence in India
geographically dispersed learning centers Benefits
• Gain tighter control over financial data to • Higher lead conversion rates with real-time
ensure on-time tuition payments data access
Objectives • Tighter control over budgets with detailed
• Unify all student profiles and financial insight into financial data
information in one database • Improved communication between geo-
• Enable real-time access to leads to graphically dispersed business units
increase prospect conversion rates • Increased staff productivity and efficiency
• Streamline tracking and reporting via with automated processes
role-based access in all training centers • Enhanced visibility of student inquiries and
• Provide consolidated financial reporting control over admission
Existing Environment
Tally 9 accounting software
SAP Customer Success Story
Higher Education and Research

2. Jetking Infotrain Ltd. faced the challenge of growing its student en- Often, duplicate records existed, requir-
ing two to three reports to be generat-
rollment while efficiently managing a large, geographically dispersed ed to gain a complete profile of each
organization with over 100 training centers, 300 employees, 2,500 student.
associated faculty members, and more than 30,000 students at any Jetking decided to launch an initiative
point in time. to create a real-time single access
point to all organizational data. Gulati
explains the company’s business goals:
SAP delivered the ideal solution to help Regional centers captured data using “We needed to manage a wide range
Jetking convert prospects into students tools such as Microsoft Excel, which of information, including leads gene-
and efficiently administer its education served as the basis for gathering infor- rated through the Web site, student
and finance programs for thousands of mation about prospects, current stu- profile data, courses, and tuition pay-
students across India. Using the SAP® dents, class enrollments, tuition pay- ments. We were sure that a single
Business One application, Jetking can ment plans, and schedules. These source for information would enable
now capitalize on leads more effective- spreadsheets were then shared among us to gain better control over regional
ly, while real-time access to complete the branches and with the Jetking head offices and training centers, our inqui-
student and financial information com- office in Mumbai. ries and admissions processes, and
bined with consolidated reporting has our student installment and fee plan.”
eliminated inefficient manual adminis- “We lacked timely access to the infor-
tration processes. mation we needed, and it was often SAP Offers the Right ERP Solution
fragmented and incomplete, making it for Jetking’s Needs
Growth Requires Greater Control difficult for us to efficiently manage our
over Data learning and financial programs or com- Jetking’s requirements called for an
municate with our regional centers,” enterprise resource planning (ERP)
Starting as a small electronics compa- says Devender Pal Gulati, assistant solution that would unify all student and
ny in the late 1940s, Jetking has grown manager of accounts at Jetking’s re- financial data and provide consolidated
into India’s premier educational institu- gional office in Delhi. The extensive reporting. With this solution, the com-
tion for training in computer hardware manual workload and lack of real-time pany would gain a single point of ac-
and networks. Through its network of data was particularly noticeable when cess to all organizational data so that
training centers, more than 200,000 following up on leads generated it could centrally manage student rela-
professionals have been educated in through the company’s Web site – tionships, finance, sales, and other
subjects ranging from basic electronics Jetking counselors could not immedi- processes.
and computer usage to advanced ately capitalize on the opportunity to
courses in wireless network administra- convert prospects to students. However, while needing a broad range
tion, firewalls, Linux, and more. An ISO of ERP capabilities, Jetking did not
9000–certified company, Jetking has In addition, without consolidated report- want to engage in a massive or long-
an impressive record of placing its stu- ing, Jetking could not easily administer term implementation. Through re-
dents in major companies such as IBM, and track student progress or payment search, Jetking identified SAP and
Hewlett-Packard, Reliance, Samsung, programs. Jetking needed much higher its SAP Business One application as
and Tata. visibility into which courses each stu- the best fit for its requirements and
dent was taking, which students were size. SAP Business One provides
Administering Jetking’s far-flung net- about to graduate, and how many tu- easy-to-use business management
work required extensive manual effort. ition installments had been paid or not. software specifically for small busi-

3. “With SAP Business One, we have gained the ability to properly analyze
leads, and we are now in a position to identify future business as well as
know precisely how much revenue has to be received from our students.
This has enabled us to run our business more efficiently and capitalize
on revenue opportunities we once missed.”
Subhash Chander Gupta, Manager of Accounts, Delhi Regional Office, Jetking Infotrain Ltd.
nesses. “We were impressed with the ners and customers worldwide. In its and improved communication between
maturity of SAP Business One as well engagements, CitiXsys works closely staff members. Because all personal,
as SAP’s reputation for excellent cus- with SAP to implement SAP Business class, and financial data can be gener-
tomer support and its significant pres- One. ated in a single report, reporting is
ence in India,” Suresh G. Bharwani, more accurate and timely and elimi-
chairman and managing director of The implementation at Jetking began nates the need to create multiple re-
Jetking, cites as the main reasons for with the regional office in New Delhi. ports for each student. In addition, the
selecting SAP. Jetking also recognized As part of the deployment, SAP and reporting drill-down capability has given
that SAP is a stable company with a CitiXsys worked with Jetking to quickly managers tighter control over budgets.
strong continuous improvement pro- customize SAP Business One in order “With SAP Business One, we have
gram that delivers ongoing enhance- to capture leads from the Web site and gained the ability to properly analyze
ments to its software. manage student installment payments. leads, and we are now in a position to
The deployment was completed in just identify future business as well as
SAP Business One enables companies five months. The rollout continued know precisely how much revenue has
to manage business functions across across the regional centers in Calcutta, to be received from our students. This
sales, distribution, and financials with Bangalore, Secunderabad, and the has enabled us to run our business
a single integrated system that offers head office in Mumbai. “The implemen- more efficiently and capitalize on reve-
nue opportunities we once missed,”
says Subhash Chander Gupta, manag-
“Our employees are pleased that they now have a single window into the entire er of accounts in the Delhi regional
office.
organization’s data, knowledge, and resources – with complete access and
control. As a result, our manual workload has come down drastically.” The reaction from the Jetking staff to
the SAP Business One implementation
Subhash Chander Gupta, Manager of Accounts, Delhi Regional Office, Jetking Infotrain Ltd.
has been nothing but positive. “Our
employees are pleased that they now
a complete, real-time view of the busi- tation went very smoothly, with strong have a single window into the entire
ness. The application provided many engagement between the project team organization’s data, knowledge, and
of the features that Jetking was looking and the end users. Most notable was resources – with complete access and
for in an ERP solution. “We really ap- the professionalism of the project control. As a result, our manual work-
preciated the fact that SAP Business team, with documentation prepared for load has come down drastically,” Gupta
One is easy to customize. Combined all phases,” Gulati says. notes.
with its reporting and drill-down capabil-
ities, we knew it was the right choice Greater Control, Higher Efficiency, Since the implementation, SAP Busi-
for us,” Gulati says. and Happier Employees ness One has proved a valuable tool
with which Jetking supports its particu-
As part of its selection process, Jet- The real-time data access and detailed lar business needs, and the company is
king chose CitiXsys Technologies Limit- reporting have yielded multiple bene- planning to deploy additional functional-
ed, which is the largest services part- fits. Counselors can now track leads ity in the future. “We consider SAP
ner for SAP Business One globally. through SAP Business One and imme- Business One to be a future-proof
A gold-level SAP channel partner, diately follow up with prospects via foundation that will help us continuous-
CitiXsys provides planning, deploy- e-mail and telephone. The data from all ly improve Jetking’s operations,”
ment, customization, integration servic- business units is fully integrated, lead- concludes Gulati.
es, and help desk support to SAP part- ing to greater transparency, efficiency,

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