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i          iVend
                                                                                                                                                Retail




Book Stores Retail

 US book industry includes about 10,000 stores with combined annual
 The                                                                                       BENEFITS
 revenue of about $17 billion. The industry is highly concentrated with 50                 Stay connected with your business operations
 largest companies accounting for about 75% of sales                                       iVend Retail comes as an end-to-end business solution for book
                                                                                           store retailers seamlessly integrating point of sale, in store
                                                                                           inventory management, logistics, back office store and head
Large chains can provide broader selections and lower prices. Smaller and
                                                                                           office processes.
independent book stores compete by offering specialized book selections catering
to a particular customer type.                                                             iVend integrates with SAP Business All-in-One and SAP Business
                                                                                           One for head office operations and is an extensive retail
The buying patterns are largely influenced by population demographics and the              management application to manage store and POS operations.
consumer’s disposable income.                                                              The failsafe integration with SAP keeps the head office always
                                                                                           connected with the store operations across the complete retail
With buying over the Internet and e-book readers gaining popularity an                     chain.
independent book store is faced with the challenge to not only increase revenue
                                                                                           Inventory control and replenishment
from the existing book stores, but to also retain the customer base.                       Head office operations get complete visibility of stock across the
                                                                                           retail chain and can effectively push stock rather than relying on
Book Stores carry large inventories ranging anywhere between 20,000 to 100,000             store requisitions. Additionally the merchandising department
titles. Inventory Management is the key.                                                   can raise purchase orders in time to avoid stock out situations.

Ability to collate, analyze and act on consumer preferences, sales trends and keep         Store Managers and POS operators can gain complete visibility
track of changes in publishing industry are imperative to succeed in the book store        of stock across stores or at the main warehouse / distribution
retailing industry.                                                                        centers right from the POS interface.

                                                                                           Promotions that maximize profitability
Some of the key challenges that book store chain faces include:                            Manage targeted promotions in multiple formats by easily
          Multiple tracking and search options – by title, by publisher, by Author,       analyzing detailed customer trends at individual stores and
           by ISBN and more importantly by language; imagine searching for a               across the retail chain.
           book written in Hebrew in an non-Hebrew speaking country
          Options to return unsold/slow moving books to publisher with ability            Retain customers and manage customer communication
           to manage the credit in different ways                                          The loyalty management module in iVend allows you to define
          Comprehensive promotions                                                        flexible / attractive campaigns, ensuring customer loyalty.
          Comprehensive customer relationship management – customer
                                                                                           Get a full range of analytics and service capabilities that help you
           history, preferences and buying patterns                                        better understand customer's trends and design promotions
          Excellent inventory management – ability to analyze fast and slow               that maximize the potential of all your customer relationships by
           moving items to optimize shelf space and improve shopping                       informing customers of available points, their value and their
           experience                                                                      validity.

Such a balance requires an integrated business management solution that allows             Grow your average sales ticket
flexibility to cater to the diverse  unique demands of Book Store Retailers. A            Up sell and alternate item suggestions pop up on the POS
                                                                                           interface enabling the POS operator to make additional
system that seamlessly integrates all business processes from the POS at store to
                                                                                           recommendations to the customers.
the planners at the Head Office lowering the overall cost of operations, simplifying
expansion and enabling the Book Store Retailer maintain his unique proposition             Smoothly process routine and complex transactions
and positioning.                                                                           Combine multiple transaction types with in single POS
                                                                                           transaction. POS operators can process a sale refund and sale
                                                                                           transaction in a single transaction rather than a two step
                                                                                           process.



www.ivend.com
                                                     Data Source Hoovers, First Research
www.citixsys.com
i        iVend
                                                                                                                             Retail


Book Stores Retail
Head Office / In-Store Management
   Feature                                                    Functionality

                                      Setup Product database for standard, serialized, batch managed, kit, assembly and non-
                                       inventory items or download the same from SAP Business One
                                      Define and manage items by attributes, such as Size, Color and Style
                                       can be marked as non-refundable
                                       Items
   Inventory Management                and track offline inventory
                                       Store
                                      Create, manage, build and break down kits at individual stores
                                      Create and manage assemblies at individual stores
                                      Define Open Items which can be used with price override
                                       items by serial and batch numbers
                                       Track
                                      Support for variants of the product

                                       customer database or synchronize from SAP
                                       Setup
                                       credit limits, balances and customer contact information at the POS
                                       View
   Customer Management                Define multiple billing and shipping addresses for customers
                                      Extend discount on items based on Customer Groups
                                      Analyze customer buying patterns using sales reports at the head office

                                       specific pricing
                                       Store
                                      Period and Volume Discounts:
                                      Special Prices for Business Partners
                                      Discount Groups: Define discounts for Business Partners based on:
                                             Groups
                                                Item
                                             Manufacturers
                                                Item
   Pricing and Promotion Management   Define promotions to allow discounts for a specific quantity and/or combination of goods
                                      Promotion based on sale totals
                                      Happy hour based promotions
                                      Define discounts based on:
                                             Groups
                                               Item
                                              Manufacturers
                                       Exclusive / Tax Inclusive Pricing
                                       Tax

                                       based system with customer portal
                                       Web
                                       and manage multiple loyalty schemes which assign points on customer purchases
                                       Setup
   Loyalty Management                 Define ageing criteria for loyalty points
                                      Redeem loyalty points against new customer purchases
                                      Loyalty points can be redeemed across the network of stores

                                       and manage multiple gift cards
                                       Setup
                                       Cards can be sold and redeemed across the network of stores
                                       Gift
   Gift Cards / Certificates          Re-charge gift cards
                                       back on gift cards
                                       Cash
                                      Support for card or paper based gift cards

                                      Assign item substitutes and up sell items
  Up sells and Alternative Items
                                       sell and alternate item recommendations automatically pop up on the POS
                                       Up

                                      Create and track the cash being disbursed and collected from each POS from the start till end of
                                       each day.
   Cash and Till Management           Maintain opening balances for each POS
                                      Ensure till counts at various stages. This helps in auditing and reconciling the till amounts
                                      Record Till Count variance and post variances in SAP Business One.

                                      Create and maintain flexible layaway plans
   Layaway Management                 Define installment count, minimum installment count, maximum installment count, layaway
                                       duration, and inventory issue method for layaway plans


www.ivend.com
                                              Data Source Hoovers, First Research
www.citixsys.com
i        iVend
                                                                                                                        Retail


Book Stores Retail
Head Office / In-Store Management
   Feature                                            Functionality

   Stock Transfer             Create Stock Transfers between stores or between stores and head office warehouse /
                               distributions centers

                              Receive stock from unknown source (not based on a purchase order or stock transfer receipt)
   Goods Receipt
                              Receiving items by scanning items

                              Visibility of stock across the retail chain
   Inter-Store Transactions    orders to be fulfilled by other stores
                               Book
                              Perform sales refund from any store

   Sale Attributes            Collect special information at the POS register, e.g. zip codes for advertising effectiveness

                              Generate reports to show sales breakdowns, identify slow-moving items, and check sales for any
                               day—by store, item, Item Group, Customer, Customer Group or Sales Person
                               provides multiple reports in the following categories:
                               iVend
                                     Reports
                                        Sales
                                       Collection Reports
   Reporting                           Inventory Reports
                                       Fulfillment Reports
                              Reports can be previewed on screen, printed, or exported to Office Excel, Office Word, and other
                               applications and formats supported by the Microsoft Windows operating system.
                              Ability to edit existing reports as per the user format.
                               reports can also be added using the custom reporting feature.
                               New




POS Operations
   Feature                                            Functionality

                               Screen enabled and ability to define keyboard shortcuts
                               Touch
                              Following transactions are supported on the iVend POS:
                                        Sale
                                     Return
                                         Sale
                                     Exchange
                                         Sale
                                     Order booking / Order fulfillment
                                         Sales
                                        Quotation / Convert quotation to Sales Order or Sale
                                        Layaway booking / Layaway fulfillment
                                     Account Payment
                                         On
                                        Capturing Lost Sales
   Transaction Processing     Support for multiple transaction types in a single POS transaction, for example the user can
                               execute a Sale, Sale Return in a single transaction
                               Gift Receipt to be given with gift items
                               Print
                              Visibility of inventory of all stores and warehouses at the POS with real time inventory control
                              Automatic Barcode determination at POS: The system follows a sequence of methods in
                               attempting to resolve a barcode to a product or a card swipe to a customer/security use
                               stopping the search when it successfully matches them
                              Display customer balance and credit limit on the POS
                              Automatic price and tax determination at POS
                               Refund without reference to a sale transaction
                               Sale
                              Ability to attach reason code to transactions
                              Ability to add sale level comments at the POS. These comments can be printed on the receipt.
                              Prompt the user to book a Sales Order when the store is out of inventory

www.ivend.com
                                      Data Source Hoovers, First Research
www.citixsys.com
i         iVend
                                                                                                                     Retail


Book Stores Retail
POS Operations
   Feature                                          Functionality

                            Customer credit limit check on POS
                             to suspend transactions and recall the suspended transactions
                             Ability
                             to void items or the complete POS transaction.
                             Ability
                             to attach different fulfillment plans to different Sales / Order items.
                             Ability
                             / Break down Kits in real-time on the POS
                             Build
                            Manager override for following scenarios:
   Transaction Processing
                                   Override at the item level can be done beyond the Price Override Limits
                                     Price
                                    Discount override at the item / sale level can be done beyond the Maximum Discount
                                       allowed
                                      Manager can unlock the POS once it gets locked on reaching the tipple point
                                      Customer credit limits override
                            Facility for attaching Sales Person to Sale
                             and redeem customer loyalty points
                             Track

                            Payments on the POS can be made by the following tenders:
                                      Cash
                                   Card (Supports both online and offline authorization mode)
                                       Credit
                                   Card
                                       Debit
                                      Check
                                      Travelers Check
                                      Voucher
                                   Account – This special tender enables the user to leave the payment amount on
                                       On
                                       account
                                   Card
                                       Gift
                                      Loyalty Points
                                      Custom tender – This special tender allows businesses to define their own financial
                                       instruments and control their integration with SAP Business One
                            Support for the following Credit / Debit cards:
                                      Master Card
   Payment Processing                 Visa
                                      Amex
                                      Diners Club
                                      Discover
                                      JCB
                                      Others – Payment by cards other than the above
                            Collect payments by multiple tenders
                            Tender rounding based on retail setups
                            Automatically update balance / change amount
                            Automatically update transactions with the default tender for change
                            Collect advance payment from customers
                            Transaction payments can be staggered across multiple transactions
                            Ability to print payment receipts. This feature allows specifying the count of the payment receipt
                             that is required for e.g. credit card receipts are to be signed in duplicate.

                            Create and track the cash being disbursed and collected from each POS from the start till end of
                             each day. Maintain opening balances for each POS and ensure till counts at various stages.
   Periodic Activities      Perform Cash In/Cash Out for the till at the POS
                            Facility to book petty expenses at the POS
                            Detailed Tender Counting for Credit Cards/ Debit Cards/ Voucher/ Check / Travelers Check




www.ivend.com
                                    Data Source Hoovers, First Research
www.citixsys.com
Contact us:
                                        USA - New York                      Asia Pacific - Sydney                EMEA - London
                                        Rockefeller Center, 7th Floor       Tower 2, Level 20                    Lakeside House
                                        1230 Avenue of the Americas         201 Sussex Street                    1 Furzeground Way, Stockley Park
                                        New York, Ny10020                   Sydney NSW 2000                      Uxbridge UB11 1BD
                                        USA                                 Australia                            United Kingdom
                                        T: 1 212 745 1365                   T: 61 2 9006 1616                    T: 44 0 208 622 3006
                                        F: 1 646 349 3441                   F: 61 2 9006 1515                    F: 44 0 845 280 8848
                                                                            E: sydney@citixsys.com               E: london@citixsys.com


                                        USA - Chicago                       Asia Pacific - Melbourne             India - New Delhi
                                        The Merc, West Loop, 22nd Floor     Level 27, 525 Collins Street         A-24/5, MCIE
                                        30 South Wacker Drive               Rialto South Tower                   Mathura Road
                                        Chicago, IL 60606                   Melbourne 3000                       New Delhi 110044
                                        USA                                 Australia                            India
                                        T: 1 630 359 5956                   T: 61 3 9935 2916                    T: 91 11 42696666
                                        F: 1 630 303 9706                   F: 61 3 9935 2750                    F: 91 11 42696600
                                        E: chicago@citixsys.com             E: melbourne@citixsys.com


                                         Canada - Toronto                   Asia Pacific - Perth
                                         8th Floor                          Level 29, Forrest Centre
                                         2425 Matheson Blvd. East           221 St Georges Tce
                                         Mississauga, ON L4W 5K4            Perth WA 6000
                                         Canada                             Australia
                                         T:1 905 361 2886                   T: 61 8 9288 0662
www.ivend.com                            F: 1 905 361 6401                  F: 61 8 9481 3177
www.citixsys.com                         E: toronto@citixsys.com            E: perth@citixsys.com




 ©2010 CitiXsys. All Rights Reser ved. SAP ® and SAP ® Business One are trademarks or registered trademarks of SAP AG. All other product
          names are trademarks or registered trademarks o f t h e i r r e s p e c t i v e o w n e r s . I m a g e S o u r c e : G e t t y I m a g e s .

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Book Store Retail Software - SAP Business One with iVend Retail

  • 1. i iVend Retail Book Stores Retail US book industry includes about 10,000 stores with combined annual The BENEFITS revenue of about $17 billion. The industry is highly concentrated with 50 Stay connected with your business operations largest companies accounting for about 75% of sales iVend Retail comes as an end-to-end business solution for book store retailers seamlessly integrating point of sale, in store inventory management, logistics, back office store and head Large chains can provide broader selections and lower prices. Smaller and office processes. independent book stores compete by offering specialized book selections catering to a particular customer type. iVend integrates with SAP Business All-in-One and SAP Business One for head office operations and is an extensive retail The buying patterns are largely influenced by population demographics and the management application to manage store and POS operations. consumer’s disposable income. The failsafe integration with SAP keeps the head office always connected with the store operations across the complete retail With buying over the Internet and e-book readers gaining popularity an chain. independent book store is faced with the challenge to not only increase revenue Inventory control and replenishment from the existing book stores, but to also retain the customer base. Head office operations get complete visibility of stock across the retail chain and can effectively push stock rather than relying on Book Stores carry large inventories ranging anywhere between 20,000 to 100,000 store requisitions. Additionally the merchandising department titles. Inventory Management is the key. can raise purchase orders in time to avoid stock out situations. Ability to collate, analyze and act on consumer preferences, sales trends and keep Store Managers and POS operators can gain complete visibility track of changes in publishing industry are imperative to succeed in the book store of stock across stores or at the main warehouse / distribution retailing industry. centers right from the POS interface. Promotions that maximize profitability Some of the key challenges that book store chain faces include: Manage targeted promotions in multiple formats by easily Multiple tracking and search options – by title, by publisher, by Author, analyzing detailed customer trends at individual stores and by ISBN and more importantly by language; imagine searching for a across the retail chain. book written in Hebrew in an non-Hebrew speaking country Options to return unsold/slow moving books to publisher with ability Retain customers and manage customer communication to manage the credit in different ways The loyalty management module in iVend allows you to define Comprehensive promotions flexible / attractive campaigns, ensuring customer loyalty. Comprehensive customer relationship management – customer Get a full range of analytics and service capabilities that help you history, preferences and buying patterns better understand customer's trends and design promotions Excellent inventory management – ability to analyze fast and slow that maximize the potential of all your customer relationships by moving items to optimize shelf space and improve shopping informing customers of available points, their value and their experience validity. Such a balance requires an integrated business management solution that allows Grow your average sales ticket flexibility to cater to the diverse unique demands of Book Store Retailers. A Up sell and alternate item suggestions pop up on the POS interface enabling the POS operator to make additional system that seamlessly integrates all business processes from the POS at store to recommendations to the customers. the planners at the Head Office lowering the overall cost of operations, simplifying expansion and enabling the Book Store Retailer maintain his unique proposition Smoothly process routine and complex transactions and positioning. Combine multiple transaction types with in single POS transaction. POS operators can process a sale refund and sale transaction in a single transaction rather than a two step process. www.ivend.com Data Source Hoovers, First Research www.citixsys.com
  • 2. i iVend Retail Book Stores Retail Head Office / In-Store Management Feature Functionality Setup Product database for standard, serialized, batch managed, kit, assembly and non- inventory items or download the same from SAP Business One Define and manage items by attributes, such as Size, Color and Style can be marked as non-refundable Items Inventory Management and track offline inventory Store Create, manage, build and break down kits at individual stores Create and manage assemblies at individual stores Define Open Items which can be used with price override items by serial and batch numbers Track Support for variants of the product customer database or synchronize from SAP Setup credit limits, balances and customer contact information at the POS View Customer Management Define multiple billing and shipping addresses for customers Extend discount on items based on Customer Groups Analyze customer buying patterns using sales reports at the head office specific pricing Store Period and Volume Discounts: Special Prices for Business Partners Discount Groups: Define discounts for Business Partners based on: Groups Item Manufacturers Item Pricing and Promotion Management Define promotions to allow discounts for a specific quantity and/or combination of goods Promotion based on sale totals Happy hour based promotions Define discounts based on: Groups Item Manufacturers Exclusive / Tax Inclusive Pricing Tax based system with customer portal Web and manage multiple loyalty schemes which assign points on customer purchases Setup Loyalty Management Define ageing criteria for loyalty points Redeem loyalty points against new customer purchases Loyalty points can be redeemed across the network of stores and manage multiple gift cards Setup Cards can be sold and redeemed across the network of stores Gift Gift Cards / Certificates Re-charge gift cards back on gift cards Cash Support for card or paper based gift cards Assign item substitutes and up sell items Up sells and Alternative Items sell and alternate item recommendations automatically pop up on the POS Up Create and track the cash being disbursed and collected from each POS from the start till end of each day. Cash and Till Management Maintain opening balances for each POS Ensure till counts at various stages. This helps in auditing and reconciling the till amounts Record Till Count variance and post variances in SAP Business One. Create and maintain flexible layaway plans Layaway Management Define installment count, minimum installment count, maximum installment count, layaway duration, and inventory issue method for layaway plans www.ivend.com Data Source Hoovers, First Research www.citixsys.com
  • 3. i iVend Retail Book Stores Retail Head Office / In-Store Management Feature Functionality Stock Transfer Create Stock Transfers between stores or between stores and head office warehouse / distributions centers Receive stock from unknown source (not based on a purchase order or stock transfer receipt) Goods Receipt Receiving items by scanning items Visibility of stock across the retail chain Inter-Store Transactions orders to be fulfilled by other stores Book Perform sales refund from any store Sale Attributes Collect special information at the POS register, e.g. zip codes for advertising effectiveness Generate reports to show sales breakdowns, identify slow-moving items, and check sales for any day—by store, item, Item Group, Customer, Customer Group or Sales Person provides multiple reports in the following categories: iVend Reports Sales Collection Reports Reporting Inventory Reports Fulfillment Reports Reports can be previewed on screen, printed, or exported to Office Excel, Office Word, and other applications and formats supported by the Microsoft Windows operating system. Ability to edit existing reports as per the user format. reports can also be added using the custom reporting feature. New POS Operations Feature Functionality Screen enabled and ability to define keyboard shortcuts Touch Following transactions are supported on the iVend POS: Sale Return Sale Exchange Sale Order booking / Order fulfillment Sales Quotation / Convert quotation to Sales Order or Sale Layaway booking / Layaway fulfillment Account Payment On Capturing Lost Sales Transaction Processing Support for multiple transaction types in a single POS transaction, for example the user can execute a Sale, Sale Return in a single transaction Gift Receipt to be given with gift items Print Visibility of inventory of all stores and warehouses at the POS with real time inventory control Automatic Barcode determination at POS: The system follows a sequence of methods in attempting to resolve a barcode to a product or a card swipe to a customer/security use stopping the search when it successfully matches them Display customer balance and credit limit on the POS Automatic price and tax determination at POS Refund without reference to a sale transaction Sale Ability to attach reason code to transactions Ability to add sale level comments at the POS. These comments can be printed on the receipt. Prompt the user to book a Sales Order when the store is out of inventory www.ivend.com Data Source Hoovers, First Research www.citixsys.com
  • 4. i iVend Retail Book Stores Retail POS Operations Feature Functionality Customer credit limit check on POS to suspend transactions and recall the suspended transactions Ability to void items or the complete POS transaction. Ability to attach different fulfillment plans to different Sales / Order items. Ability / Break down Kits in real-time on the POS Build Manager override for following scenarios: Transaction Processing Override at the item level can be done beyond the Price Override Limits Price Discount override at the item / sale level can be done beyond the Maximum Discount allowed Manager can unlock the POS once it gets locked on reaching the tipple point Customer credit limits override Facility for attaching Sales Person to Sale and redeem customer loyalty points Track Payments on the POS can be made by the following tenders: Cash Card (Supports both online and offline authorization mode) Credit Card Debit Check Travelers Check Voucher Account – This special tender enables the user to leave the payment amount on On account Card Gift Loyalty Points Custom tender – This special tender allows businesses to define their own financial instruments and control their integration with SAP Business One Support for the following Credit / Debit cards: Master Card Payment Processing Visa Amex Diners Club Discover JCB Others – Payment by cards other than the above Collect payments by multiple tenders Tender rounding based on retail setups Automatically update balance / change amount Automatically update transactions with the default tender for change Collect advance payment from customers Transaction payments can be staggered across multiple transactions Ability to print payment receipts. This feature allows specifying the count of the payment receipt that is required for e.g. credit card receipts are to be signed in duplicate. Create and track the cash being disbursed and collected from each POS from the start till end of each day. Maintain opening balances for each POS and ensure till counts at various stages. Periodic Activities Perform Cash In/Cash Out for the till at the POS Facility to book petty expenses at the POS Detailed Tender Counting for Credit Cards/ Debit Cards/ Voucher/ Check / Travelers Check www.ivend.com Data Source Hoovers, First Research www.citixsys.com
  • 5. Contact us: USA - New York Asia Pacific - Sydney EMEA - London Rockefeller Center, 7th Floor Tower 2, Level 20 Lakeside House 1230 Avenue of the Americas 201 Sussex Street 1 Furzeground Way, Stockley Park New York, Ny10020 Sydney NSW 2000 Uxbridge UB11 1BD USA Australia United Kingdom T: 1 212 745 1365 T: 61 2 9006 1616 T: 44 0 208 622 3006 F: 1 646 349 3441 F: 61 2 9006 1515 F: 44 0 845 280 8848 E: sydney@citixsys.com E: london@citixsys.com USA - Chicago Asia Pacific - Melbourne India - New Delhi The Merc, West Loop, 22nd Floor Level 27, 525 Collins Street A-24/5, MCIE 30 South Wacker Drive Rialto South Tower Mathura Road Chicago, IL 60606 Melbourne 3000 New Delhi 110044 USA Australia India T: 1 630 359 5956 T: 61 3 9935 2916 T: 91 11 42696666 F: 1 630 303 9706 F: 61 3 9935 2750 F: 91 11 42696600 E: chicago@citixsys.com E: melbourne@citixsys.com Canada - Toronto Asia Pacific - Perth 8th Floor Level 29, Forrest Centre 2425 Matheson Blvd. East 221 St Georges Tce Mississauga, ON L4W 5K4 Perth WA 6000 Canada Australia T:1 905 361 2886 T: 61 8 9288 0662 www.ivend.com F: 1 905 361 6401 F: 61 8 9481 3177 www.citixsys.com E: toronto@citixsys.com E: perth@citixsys.com ©2010 CitiXsys. All Rights Reser ved. SAP ® and SAP ® Business One are trademarks or registered trademarks of SAP AG. All other product names are trademarks or registered trademarks o f t h e i r r e s p e c t i v e o w n e r s . I m a g e S o u r c e : G e t t y I m a g e s .