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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Connect 11© 2012 Cisco and/or its affiliates. All rights reserved.
Toronto, Canada
May 30, 2013
Pervasive
Conferencing
Webex Enabled TelePresence
Andrew Bell
Technical Marketing Engineer
Collaboration Technology Group
Agenda
• Introductions and Housekeeping
• Solution Overview (and Updates)
• Scheduling and User Experience
• Detailed Architecture
• Deployment
• Roadmap
• Existing OneTouch (1.0) customers
• References
TelePresence and WebEx Working Together
• Live, face-to-face communication
experience over the network
• Share content
• Personal, desktop, multipurpose,
integrated, and immersive endpoints
• Meet anytime, anywhere, in real time
• Deliver presentations, show
documents, and demonstrate
applications
• Pass meeting control or control a
remote desktop
Cisco TelePresence Cisco WebEx
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 4
Cisco TelePresence WebEx Integration
• Integrate Cisco TelePresence and Cisco WebEx into one solution
• Attend meetings using the most accessible collaboration technology
• Improve user experience and productivity
• OBTP TelePresence and WebEx
• Simplified scheduling
Integrating the two solutions
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 5
Cisco TelePresence Enabled WebEx
• Two way video & audio with TelePresence Server (TS) or TelePresence MCU for
conferencing
• Easy scheduling with TMS and Cisco Outlook Productivity Tool (PT)
• Any TelePresence endpoint registered to CUCM or VCS
• One Button to Push/OneTouch to join TelePresence with WebEx
• Two way data content sharing
• Audio via SIP/IP, or PSTN audio including third party TSP Audio providers
• WebEx Meeting Center and mobile clients
• VCS Expressway to WebEx Cloud
Main features
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 6
Cisco TelePresence WebEx OneTouch
Solution overview
Unified CM
TMS TMSXE
CTS / TX
H.323
Endpoints
EX, MX,
SX, C series
99xx
TS / MCU
All others
VCS-C VCS-E
WebEx Client
OBTP
Audio, Video, and
Presentation over SIP
Scheduling in Outlook with WebEx PT, WebEx mailbox
or via TMS Smart Scheduler or admin booking
SIP MediaH.323SIP TLS
Updates & Current Positioning
• WebEx in the Cloud (not on premise)
• Meeting Center and TelePresence scheduled meetings (no adhoc)
• MCU or TP Server required
• WebEx Audio or Certified Telephony Service Provider only
• 4 Scheduling Options
• US Interconnect
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 8
Steps to Success
Be Cautious: Engage the Assessment 2 Quality (A2Q) process early to ensure your
customer meets the requirements
Be Patient: Production capabilities will be rolled out in the cloud incrementally: e.g. North
America, WebEx Audio, TSP Audio, additional geographies, etc.
Be Thorough: Review solution release notes and other documentation to ensure that all
stakeholders fully understand known caveats and considerations
Solution Pricing
• No additional charge for WebEx and TelePresence working together
• Standard WebEx host licensing required. Customer must order a zero
dollar SKU for provisioning
• TMS WebEx scheduling Feature License Key also required, zero
dollar cost
• Standard VCS Expressway Traversal Licensing, one traversal per
concurrent TelePresence with WebEx meeting
• For Microsoft Exchange & Outlook scheduling, standard TMS
Extension for Microsoft Exchange (TMSXE) 3.0 or higher for number
of endpoints with Exchange Mailboxes to be scheduled
• Productivity Tool (PT) is free of charge, available from customer’s
WebEx site
• A2Q – Assessment 2 Quality process will be required
New
$0!!
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 10
OneTouch Solution Components
Product Product model Min. Software version
WebEx Meeting Center T28.10
(Plus lock-down version T28)
CUCM CUCM 8.6.2 or 9.0
VCS VCS-C, VCS-E X7.2.2
TMS
TMS Extensions for Exchange
TMS Provisioning Engine
TMS
TMSXE
TMSPE
TMS 14.2
TMSXE 3.1 optional
TMSPE 1.1 optional
TelePresence MCU 8510, 8420*, 5300 series, 4500
series, 4501, & 4200 series*
4.4
TelePresence Server 8710, 7010 3.0***
TelePresence Endpoints Any supported by MCU or TS All (focused testing**)
WebEx Outlook Plug-in PT For OneTouch Meetings With T28.10
WebEx Mobile Clients iPad & iPhone (iOS) WebEx Client 4.5 for iOS
* SD only
** TX, CTS, EX, SX, MX, C, 8900, 9900, Jabber
*** Does not yet support DTMF (no TSP audio support)
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 11
Scheduling and
User Experience
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 12
Scheduling and User Experience
• Outlook with Exchange using WebEx Productivity Tool plug-in, Windows only initially
• TMS new Web Smart Scheduler
• WebEx Scheduling Mailbox; Any mail client sending invite via Microsoft Exchange with
TelePresence rooms and a Scheduling mailbox to mark the meeting as OneTouch
• TMS Admin Booking Interface available to any user with TMS account (mostly for help
desk)
Four options for scheduling a meeting
With asynchronous scheduling, only the organizer receives email
with details, they then have to cut/paste to send to other participants
Synchronous
Asynchronous
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 13
Scheduling and User Experience
WebEx Productivity Tool
• Add participants, rooms,
subject and body in usual
fashion
Scheduling Option #1
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 14
Scheduling and User Experience
• Add participants, rooms,
subject and body in usual
fashion
• The TelePresence Rooms
finder makes adding rooms
easy
WebEx Productivity Tool
Scheduling Option #1
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 15
Scheduling and User Experience
WebEx Productivity Tool
• Add participants, rooms,
subject and body in usual
fashion
• The TelePresence Rooms
finder makes adding rooms
easy
• Include dial-in ports for
people to join from Jabber
or EX Series
Scheduling Option #1
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 16
Scheduling and User Experience
WebEx Productivity Tool
• Add participants, rooms,
subject and body in usual
fashion
• The TelePresence Rooms
finder makes adding rooms
easy
• Include dial-in ports for
people to join from Jabber
or EX Series
• WebEx Select by default,
option to change password
or other options
Scheduling Option #1
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 17
Scheduling and User Experience
• New tool replacing the existing TMS Web scheduler
• Browser based, tested on PC and Mobile devices including iPad or iPhone
• Part of TMS Provisioning Engine (TMSPE)
TMS Smart Scheduler
Scheduling Option #2
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 18
Scheduling and User Experience
Scheduling a New meetings
TMS Smart Scheduler
Scheduling Option #2
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 19
Scheduling and User Experience
Enable the meeting for Webex
TMS Smart Scheduler
Scheduling Option #2
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 20
Scheduling and User Experience
• For any Email client connecting to Exchange, including Outlook for Mac, iPad or mobile
phone clients, or Outlook Web Access
• To schedule, organizer creates invite with TelePresence rooms/resources, participants
and includes WebEx Scheduling Mailbox
• WebEx Scheduling Mailbox is an Exchange Mailbox designated in TMSXE to add
WebEx OneTouch to any TelePresence Meeting
• Can be any name (e.g., Add WebEx or OneTouch). TMSXE keeps this mailbox empty,
allowing overlapping scheduling
• A-synchronous scheduling, only the organizer receives email with details, has to
cut/paste into invite for other participants
WebEx Scheduling Mailbox
Scheduling Option #3
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 21
Scheduling and User Experience
WebEx Scheduling Mailbox
Scheduling Option #3
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 22
Scheduling and User Experience
WebEx Scheduling Mailbox
Scheduling Option #3
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 23
Scheduling and User Experience
TME Admin Booking
Scheduling Option #4
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 24
Scheduling and User Experience
Confirmation Emails Received for WebEx, TP, and OneTouch
Email Received
By Host
Email Received
By Participant
Web Scheduler Prod. Tools Web Scheduler Prod. Tools
WebEx Only
Meeting
WebEx Web Scheduler Used
• Text Only email
• WebEx Host email
(Can be Suppressed)
• Text Only Cal
Invite
WebEx Web Scheduler Used
• Text Only email
• Text Only Cal
Invite
TP Only
Meeting
TMS Web Scheduler Used
• HTML Email
• WebEx Host email
(Can be Suppressed)
• HTML Email TMS Web Scheduler Used
• HTML Email
• HTML Email Cal
Invite
OneTouch
Meeting
TMS Web Scheduler Used
• HTML Email
• WebEx Host email
(Can be Suppressed)
• HTML Email TMS Web Scheduler Used
• HTML Email
• HTML Email Cal
invite
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 25
Scheduling and User Experience
OneTouch meetings
Scheduling Option
All
Participants
receive info in
initial invite
Organizer
receives email,
cut/paste to all
participants
Set TP
Options
Requirements
Outlook for Windows &
Productivity Tool ✔ ✔
Outlook for Windows 2007
or 2010 + TMSXE 3.1
Outlook for Mac by adding
WebEx Scheduling Mailbox
to invite
✔
Outlook 2011 for Mac +
TMSXE 3.1
Mobile devices or standard
email clients or OWA, with
WebEx Scheduling Mailbox ✔
Any email client to MS
Exchange + TMSXE 3.1
TMS Web Smart Scheduler
✔ ✔
Any Web Browser + TMS-
PE
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 26
Scheduling and User Experience
Confirmation email
Click to join WebEx
WebEx meeting details
SIP and H.323 dial-in
details for non-OBTP
TelePresence endpoints
Audio dial in details
for WebEx
Scheduled TelePresence
endpoints
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 27
Scheduling and User Experience
4 layout options on TS for single screen endpoints
User experience with TelePresence Server
TelePresence User’s
Perspective
• One WebEx user visible at a time ( )
• If WebEx user is active speaker they are shown in
larger active speaker window (applies to layouts 1-3)
• The last speaking WebEx user is visible
Content from TP system or
WebEx sent on separate
channel via BFCP, TIP or H.239
1 2
3 4
Up to
9 PiPs
Up to
16 PiPs
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 28
Scheduling and User Experience
• ActivePresence view of
TelePresence endpoints seen ( ),
when TelePresence endpoint is the
active speaker
• Video of the active speaker from
TelePresence Server:
Video: qCIF to 720p
Content: TS2.3 XGA
TS3.0 XGA to 720p
• Video resolution may downgrade to
preserve best experience for all
User experience with TelePresence Server
WebEx User’s
Perspective
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 29
Scheduling and User Experience
• WebEx Meeting Center full screen “Theater View”
User experience with TelePresence Server
WebEx User’s
Perspective
When TelePresence endpoint
is active speaker
When WebEx user is active speaker
TP Endpoint(s)
never shown in
theater thumbnails
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 30
Scheduling and User Experience
User experience with MCU
TelePresence User’s
Perspective
• Over 50 layout options on the MCU:
• One WebEx user visible at a time
• If WebEx user is active speaker they are shown in
larger active speaker window. The last speaking
WebEx user is visible.
Content from TP system or
WebEx sent on separate
channel via BFCP or H.239
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 31
Scheduling and User Experience
• Full screen view of actively speaking
TelePresence endpoint seen ( )
• Video of the active speaker from
TelePresence MCU:
Video: qCIF to 720p
Content: XGA to 720p ?
• Video resolution may downgrade to
preserve best experience for all
User experience with MCU
WebEx User’s
Perspective
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 32
Scheduling and User Experience
• WebEx Meeting Center full screen “Theater view”
User experience with MCU
WebEx User’s
Perspective
When TelePresence endpoint
is active speaker
When WebEx user is active speaker
TP Endpoint(s)
never shown in
theater thumbnails
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 33
Scheduling and User Experience
• Automatic content sharing between all WebEx and
telepresence endpoints
• Sharing from WebEx supports the ball being grabbed by a user,
or ball being passed by host
• Host ID published in welcome screen allowing remote user to
reclaim host role
• TelePresence user uses usual process to start data sharing,
TelePresence endpoint automatically ‘grabs’ the ball to start
presenting
OneTouch Data Sharing Experience
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 34
Scheduling and User Experience
• The OneTouch welcome screen is
displayed on dedicated data-share monitor
or as PiP for single screen
• Provides notification to TelePresence
users that WebEx is connected
• Displays WebEx meeting info and WebEx
participants list
• Admin option in T29 planned to disable
welcome screen as content is maximized
by default, creating non desired user
experience for single screen endpoints
OneTouch welcome screen for TelePresence endpoints
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 35
Scheduling and User Experience
Without content being shared
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 36
Scheduling and User Experience
With content sharing
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 37
Scheduling and User Experience
• Will there be a Welcome screen like on the current WebEx OneTouch?
Yes, with minor changes for improved usability. Short term solution till all participants and WebEx info is available on
touch displays with XCCP in CY14.
• Will there be an integrated list of participants?
Not in the OneTouch 2.0 release, planned for follow up shortly after the OneTouch 2.0 FCS with XCCP between
TelePresence MCU or TelePresence Server and WebEx. Note this is change from OneTouch 1.x version
• What about Mobile devices?
WebEx mobile clients like iPad & iPhone support two way video and data share. (iPad/iPhone support shortly after FCS)
• What about iPad clients, should they use Jabber or WebEx?
Jabber Video for iPad connects to TelePresence MCU or TS as if another TelePresence endpoint. iPad users with both
Jabber Video & WebEx clients can decide on best way to join meeting depending on location and client features
OneTouch welcome screen FAQs
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 38
Detailed
Architecture
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 39
Detailed Architecture
• Endpoints can be registered to CUCM or VCS
Endpoints
Endpoint Type OBTP
Automatic
Connect
CTS, TX Series
EX/MX/SX/C Series registered to CUCM
EX/MX/SX/C Series registered to VCS
Jabber, MXP-Series, T-Series, or Third party
WebEx Meeting Center or Mobile Clients
Click to
Launch
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 40
Detailed Architecture
Preferred Architecture
Call Control
Also supported with VCS only
Unified CM
CTS / TX
H.323
Endpoints
EX, MX,
SX, C series
99xx
TS / MCU
All others
VCS-C VCS-E
WebEx Client
TMS
Other
Endpoints
EX, MX,
SX, C series
TS / MCU
VCS-C VCS-E
WebEx Client
TMS
SIP MediaH.323SIP TLS
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 41
Detailed Architecture
• WebEx Audio
WebEx provided audio bridges, small share of WebEx customers. Position WebEx Audio for a single
vendor solution. Can be VoIP or PSTN Connection.
• Telephony Service Provider (TSP) Audio provided by Service Providers
Audio bridges provided by different SP’s around the world including BT, Qwest, Intercall, etc. TSP is
intelligent link between WebEx cloud and audio bridge providing advanced features.
Highest percentage of WebEx customers use this option.
• WebEx Cloud Connect Audio
New WebEx offering for large enterprise customer with SIP trunk between customer prem and WebEx
audio datacenter. Available in Summer 2013.
• Third party audio (without TSP)
SP audio bridge services without TSP link, where WebEx and Audio are not linked during call, nor is
callback service provided. Not OneTouch supported – do NOT position.
Audio options
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 42
Detailed Architecture
• OneTouch 2.0 with WebEx audio via VoIP (SIP based via Expressway) or PSTN
where required by in-country rules
• TSP Audio with MCU only in this release
• TSP partners; Level 3, PGI, BT, InterCall, Verizon, Arkadin plan to test in Cisco lab
for certification starting in Q2CY13
Status of TSP testing to be posted on IWE page
• If your customer’s TSP not in list
During A2Q process get TSP involved
Get TSP partner to be certified in Cisco AST lab
Minor integration development required by TSP
Need 1 month to plan, develop and schedule test
• TelePresence Server using TSP & CCA audio is not supported, planned mid CY2013
Audio options
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 43
Detailed Architecture
• With OneTouch 2.0 the TelePresence bridge always calls out to WebEx for video and audio.
TMS tells the bridge when & what to dial.
• WebEx audio customers supported with TelePresence MCU and TelePresence Server with
audio over SIP/IP via Expressway (WebEx mixes audio for PSTN call-in users).
• TSP audio support only on TelePresence MCU with OneTouch 2.0.
Two legs (ports) from TelePresence MCU:
1) Video & Content via SIP though Expressway
2) Audio via PSTN Gateway.
• TelePresence Server to support TSP audio is planned 2HCY13. Likely Conductor required
• TSP audio support is planned for both CUCM (ISR with digital trunks using MGCP or SIP) or
VCS (GW 3201 and MSE 8321) registered ISDN gateways.
• TSP Audio customers have to check with their Audio Service Provider for OneTouch TSP
feature capability.
Audio options
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 44
Detailed Architecture
OneTouch 2.0 with audio via PSTN
Unified CM
MCU
VCS-C VCS-E
WebEx Client
Video, and
Presentation
over SIP
SIP MediaH.323SIP TLS
PSTN
Audio via
PSTN gateway
VVVV
Voice Gateway
Audio
Gateway can be
MGCP, SIP,
H.323, SCCP etc
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 45
Detailed Architecture
OneTouch 2.0 with TSP audio
Unified CM
MCU
VCS-C VCS-E
WebEx Client
Video, and
Presentation
over SIP
SIP MediaH.323SIP TLS
PSTNVVVV
Voice Gateway
Audio
Gateway can be
MGCP, SIP,
H.323, SCCP etc BT, Intercall,
Verizon, etc.
TSP Link
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 46
Detailed Architecture
OneTouch 2.0 with WebEx audio (SIP)
Unified CM
MCU
VCS-C VCS-E
WebEx Client
Audio, Video, and
Presentation over SIP
SIP MediaH.323SIP TLS
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 47
Detailed Architecture
• How to address MeetingPlace integration questions?
Our plans are to offer audio via the WebEx Meeting Server premise based offering in addition to WebEx or
TSP audio. No plans for supporting TSP with the existing MeetingPlace products. OneTouch integration
with WebEx on-premise product is planned for CY14*.
• Is WebEx Cloud Connect supported?
It is planned to support Cloud Connect customers with audio and video from customers site to WebEx in
mid CY13 after Cisco production deployment.
• What about WebEx node ASR?
WebEx node on ASR does not support OneTouch meetings. WebEx node can still be used for non
OneTouch meetings.
Audio solutions FAQs
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 48
Behind the Scenes
for Scheduling
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 49
Detailed Architecture
1) PT on send gets
WebEx Info
Scheduling – synchronous with productivity tool (PT)
TMS TMSXE
2) PT then
gets TP Info
4) Info sent back to PT to
populate invite
5) Invite sent to exchange.
Accept/Reject
6) Sync Meeting (EWS API)
3) TMSXE schedules
via TMS Booking API
Exchange
Outlook WebEx
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 50
Detailed Architecture
• On sending the invite, PT connects to WebEx first for scheduling WebEx meeting. PT
then connects to TMSXE for TelePresence scheduling. TMSXE schedules and updates
TMS via the Booking API.
• PT gets meeting details from both WebEx and TMSXE to add to Outlook invite before
sending to Microsoft Exchange.
• Invite goes to MS Exchange to be accepted/rejected by standard acceptance resource
rules. Invite is also copied to any additional recipients.
• TMSXE will see invite from Exchange and process as a meeting scheduled by
Productivity Tools.
• Organizer may receive email from both WebEx and TMS based on admin settings
confirming the meeting
Scheduling – synchronous with productivity tool (PT)
Non Exchange or non PT Outlook users can use TMS Smart
Scheduler or WebEx Scheduling Mailbox method
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 51
Detailed Architecture
1) Invite TP endpoints and
WebEx Resource mailbox
Scheduling – asynchronous using WebEx mailbox
TMS TMSXE
4) Schedule WebEx
5) Send WebEx
details to TMS
6) Send confirmation email
2) If accepted, meeting
sync with EWS
3) TMSXE schedules
via TMS Booking API
Exchange
Outlook WebEx
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 52
Detailed Architecture
• TMSXE, for Exchange only, will add WebEx to a TelePresence scheduled meeting by
including the WebEx Scheduling Mailbox in the invite sent to Exchange.
• Admin defines mailbox resource name, e.g. onetouch@example.com.
• Can be used by any client supported by Microsoft Exchange including Outlook 2011 for
Mac, iPad, mobile phones, or Outlook Web Access.
• No option to set additional TelePresence Conference dial-in ports, or change defaults
using this method
• Email to organizer a few seconds/minutes later confirms both WebEx and TelePresence
resources available. Details have to be cut/paste to same invite or another invite for
meeting participants.
Scheduling – asynchronous using WebEx mailbox
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 53
Detailed Architecture
1) Books meeting via
Smart Scheduler
Scheduling – asynchronous using Smart Scheduler
TMS
User WebEx
3) Send WebEx
details to TMS
2) Schedule WebEx
4) TMS sends
email to organizer
• Users login to Smart Scheduler hosted by TMSPE (required)
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 54
Detailed Architecture
Must enable these services for OneTouch scheduling:
• TMS 14.2 or higher with WebEx Configured (Multiple WebEx sites supported)
• PT user can’t change WebEx site in this release, set by WebEx Site
• TMSXE 3.1 if using Exchange integration including Productivity Tool, installed on
companion server (TMS Core and Extensions are not recommended virtualized on
same server)
• TMSXE standard licensing/keys which includes booking API enabled plus new
OneTouch license feature key
• TMSXE includes support for WebEx Scheduling Mailbox
• TMS web based Smart Scheduler requires TMS Provisioning Engine (TMSPE) on TMS
Server, no additional licensing for just Smart Scheduler. Find-Me or other PE features
require their licensing feature keys
Scheduling – required services
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 55
Deployment
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 56
Deployment
• All communications between customer on-prem and WebEx are encrypted via VCS as
per Cisco's Minimum Encryption Standard requirements.
• Customer's WebEx-facing VCS-E shall present a TLS certificate signed by a trusted
Certificate Authority.
• Self-signed certificates cannot be used.
• For details on how to configure a client/server certificate, refer to the "Certificate creation
and use with Cisco VCS Deployment Guide" at the following location:
• https://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/config_guide/Cisco_V
CS_Certificate_Creation_and_Use_Deployment_Guide.pdf
Security considerations
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 57
Deployment
• North America only at FCS, California and Texas
• EMEA and APAC WebEx Datacenters supporting OneTouch interconnections planned for
1HFY14
• Any concerns from international customers on this should contact OneTouch TME’s, see
IWE page for contact info
WebEx considerations
Deployment
• The bandwidth required to send OneTouch Telepresence video is higher.
• SVC technology is used in the client software and uses multilayer frames
to send video and allows the receiving client to automatically select the
best possible resolution to receive video.
• Actual bandwidth used is less then the maximum and is variable.
WebEx Clients Bandwidth Information
Experience Resolution Max bit rate
(send)
Max bit rate
(receive)
High Definition (HD) 720p (1280x720) 3.0 Mbps 2 Mbps
High Quality (HQ) 360p (640x360) 1.5 Mbps 1 Mbps
Standard Quality 180p (320x180) 500 kbps 500 kbps
6 thumbnails 90p N/A 500 kbps
1 thumbnail 90p 50 kbps N/A
WebEx
Network
Bandwidth
White Paper
http://www.webex.com/pdf/wp_bandwidth.pdf
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 59
Deployment
• In TMS, you can select the maximum WebEx participant bandwidth:
• In addition you can limit WebEx video at the site level (see WebEx site administrator
guide) to HQ video or lower resolution.
Bandwidth from On-Premise to WebEx
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 60
Configuration & Troubleshooting
http://preview.cisco.com/en/US/docs/telepresence/cts_admin/webe
x_solutions/guide_2.0/cts_webex_trbl.html
Troubleshooting
• Contents
• Verifying and Testing
• Cisco WebEx Site Administration Online Help
• Troubleshooting Tips
• Problems with Scheduling a Meeting
• Problems with Starting or Joining a Meeting
• Problems During a Meeting
• Managing System Behavior
• Managing the Cisco WebEx Video View Window
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 61
Existing WebEx
Customers
Existing WebEx Customers
• Existing customers may need to be migrated to a different cluster which might use
slightly different dial-in numbers for meetings. Impact minimal.
• Customers using meetings hosted in US, but with a high volume abroad may experience
minor delays in VoIP and video abroad. A cloud feature - Global Distributed Meetings
can not be enabled for OneTouch. Impact minimal.
• Provisioning of the new OneTouch feature must be done in maintenance windows.
Impact miniscule.
Existing OneTouch (1.0) Customers
• Existing customers using OneTouch 1.0 with CTMS & CTS-Man need to start planning
for migration to OneTouch 2.0 TelePresence infrastructure
• No plans to support OneTouch 2.0 features with CTS-Man or CTMS
• TMP Discount Program for CTS-Man to TMS, and CTMS to TelePresence Server
planned
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 64
Roadmap
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 65
Roadmap
• WebEx Network Based Recording (NBR)
• WebEx Custom Session Types (Restricts WebEx features)
• Telephony Service Provider (TSP) Audio with TelePresence Server
• Training Center, Event Center, Sales Center
Only Meeting Center clients in this release.
• WebEx Meetings (New WebEx Service)
• WebEx Meeting Server premised based solution
• White-boarding or uploading file for sharing
No Plans to support MeetingPlace Audio or ASR WebEx Node
Features planned for future release - WebEx
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 66
Roadmap
OneTouch 2.0 roadmap and beyond
Uncommitted Roadmap
• PT Scheduling for Mac
• TMS Scheduling Enhancements
• WebEx Meetings
• Event Center & Training Center
• WebEx Android Client
• WebEx Meeting Server
• Unified participant list
• Mute Controls
• White-boarding or uploading file for sharing
• OneTouch with Ad-Hoc meeting
• Service Provider delivered TelePresence
B2B service
OneTouch 2.1 (2HCY13)
• TSP Audio with TP Server
• Conductor Scheduling
• PT Time zone enhancement
• PT UE enhancements (Collapsible
window + TMS port scheduling limits)
• Network-based Recording via WebEx
• Custom Session Types
• Cloud Connected Audio
• Global WebEx Datacenter
Connectivity (EMEA & APAC
OneTouch 2.0 (1HCY13)
• Synchronous Scheduling with Productivity
Tool( PT) for Windows Outlook
• TMS User/Admin Scheduling
• WebEx Scheduling Mailbox
• Two-way HD video & XVGA content sharing
• WebEx Meeting Center PC, Mac, iOS*
clients
• Cisco TP endpoints (CTS, TX, EX, SX, MX,
C Series) & OBTP
• Jabber & MXP dial-in
• WebEx Audio with both MCU and TP Server
• TSP Support with MCU
• Third party EP dial-in support
* iOS with 2 way video - July’13
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 67
References
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 68
References
• Social Collaboration Community OneTouch Page;
http://iwe.cisco.com/web/ctgs/products/infrastructure/conferencing-and-gateways/webex-
onetouch
• Internal Collateral on CEC/TP and WebEx pages
• OneTouch 2.0 Playbook with pricing and how to order slides
• AM and Customer facing slides
http://wwwin.cisco.com/telepresence/webex-one-touch.shtml
http://wwwin.cisco.com/voice/products/conferencing/telepresence_webex/
• VoD, Scheduling Options for OneTouch (Flash Tutorial)
http://iwe.cisco.com/web/view-post/post/-/posts?postId=301400071
• Ask-WebExandTP@cisco.com alias setup for the field and customers to ask questions
Where to find more info
Complete Your Paper
“Session Evaluation”
Give us your feedback and you could win
1 of 2 fabulous prizes in a random draw.
Complete and return your paper
evaluation form to the room attendant
as you leave this session.
Winners will be announced today.
You must be present to win!
..visit them at BOOTH# 100
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 70
Thank you.Thank you.

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Cisco Pervasive Conferencing where Voice, Video and Web Meet

  • 1. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Connect 11© 2012 Cisco and/or its affiliates. All rights reserved. Toronto, Canada May 30, 2013 Pervasive Conferencing Webex Enabled TelePresence Andrew Bell Technical Marketing Engineer Collaboration Technology Group
  • 2. Agenda • Introductions and Housekeeping • Solution Overview (and Updates) • Scheduling and User Experience • Detailed Architecture • Deployment • Roadmap • Existing OneTouch (1.0) customers • References
  • 3. TelePresence and WebEx Working Together • Live, face-to-face communication experience over the network • Share content • Personal, desktop, multipurpose, integrated, and immersive endpoints • Meet anytime, anywhere, in real time • Deliver presentations, show documents, and demonstrate applications • Pass meeting control or control a remote desktop Cisco TelePresence Cisco WebEx
  • 4. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 4 Cisco TelePresence WebEx Integration • Integrate Cisco TelePresence and Cisco WebEx into one solution • Attend meetings using the most accessible collaboration technology • Improve user experience and productivity • OBTP TelePresence and WebEx • Simplified scheduling Integrating the two solutions
  • 5. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 5 Cisco TelePresence Enabled WebEx • Two way video & audio with TelePresence Server (TS) or TelePresence MCU for conferencing • Easy scheduling with TMS and Cisco Outlook Productivity Tool (PT) • Any TelePresence endpoint registered to CUCM or VCS • One Button to Push/OneTouch to join TelePresence with WebEx • Two way data content sharing • Audio via SIP/IP, or PSTN audio including third party TSP Audio providers • WebEx Meeting Center and mobile clients • VCS Expressway to WebEx Cloud Main features
  • 6. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 6 Cisco TelePresence WebEx OneTouch Solution overview Unified CM TMS TMSXE CTS / TX H.323 Endpoints EX, MX, SX, C series 99xx TS / MCU All others VCS-C VCS-E WebEx Client OBTP Audio, Video, and Presentation over SIP Scheduling in Outlook with WebEx PT, WebEx mailbox or via TMS Smart Scheduler or admin booking SIP MediaH.323SIP TLS
  • 7. Updates & Current Positioning • WebEx in the Cloud (not on premise) • Meeting Center and TelePresence scheduled meetings (no adhoc) • MCU or TP Server required • WebEx Audio or Certified Telephony Service Provider only • 4 Scheduling Options • US Interconnect
  • 8. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 8 Steps to Success Be Cautious: Engage the Assessment 2 Quality (A2Q) process early to ensure your customer meets the requirements Be Patient: Production capabilities will be rolled out in the cloud incrementally: e.g. North America, WebEx Audio, TSP Audio, additional geographies, etc. Be Thorough: Review solution release notes and other documentation to ensure that all stakeholders fully understand known caveats and considerations
  • 9. Solution Pricing • No additional charge for WebEx and TelePresence working together • Standard WebEx host licensing required. Customer must order a zero dollar SKU for provisioning • TMS WebEx scheduling Feature License Key also required, zero dollar cost • Standard VCS Expressway Traversal Licensing, one traversal per concurrent TelePresence with WebEx meeting • For Microsoft Exchange & Outlook scheduling, standard TMS Extension for Microsoft Exchange (TMSXE) 3.0 or higher for number of endpoints with Exchange Mailboxes to be scheduled • Productivity Tool (PT) is free of charge, available from customer’s WebEx site • A2Q – Assessment 2 Quality process will be required New $0!!
  • 10. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 10 OneTouch Solution Components Product Product model Min. Software version WebEx Meeting Center T28.10 (Plus lock-down version T28) CUCM CUCM 8.6.2 or 9.0 VCS VCS-C, VCS-E X7.2.2 TMS TMS Extensions for Exchange TMS Provisioning Engine TMS TMSXE TMSPE TMS 14.2 TMSXE 3.1 optional TMSPE 1.1 optional TelePresence MCU 8510, 8420*, 5300 series, 4500 series, 4501, & 4200 series* 4.4 TelePresence Server 8710, 7010 3.0*** TelePresence Endpoints Any supported by MCU or TS All (focused testing**) WebEx Outlook Plug-in PT For OneTouch Meetings With T28.10 WebEx Mobile Clients iPad & iPhone (iOS) WebEx Client 4.5 for iOS * SD only ** TX, CTS, EX, SX, MX, C, 8900, 9900, Jabber *** Does not yet support DTMF (no TSP audio support)
  • 11. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 11 Scheduling and User Experience
  • 12. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 12 Scheduling and User Experience • Outlook with Exchange using WebEx Productivity Tool plug-in, Windows only initially • TMS new Web Smart Scheduler • WebEx Scheduling Mailbox; Any mail client sending invite via Microsoft Exchange with TelePresence rooms and a Scheduling mailbox to mark the meeting as OneTouch • TMS Admin Booking Interface available to any user with TMS account (mostly for help desk) Four options for scheduling a meeting With asynchronous scheduling, only the organizer receives email with details, they then have to cut/paste to send to other participants Synchronous Asynchronous
  • 13. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 13 Scheduling and User Experience WebEx Productivity Tool • Add participants, rooms, subject and body in usual fashion Scheduling Option #1
  • 14. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 14 Scheduling and User Experience • Add participants, rooms, subject and body in usual fashion • The TelePresence Rooms finder makes adding rooms easy WebEx Productivity Tool Scheduling Option #1
  • 15. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 15 Scheduling and User Experience WebEx Productivity Tool • Add participants, rooms, subject and body in usual fashion • The TelePresence Rooms finder makes adding rooms easy • Include dial-in ports for people to join from Jabber or EX Series Scheduling Option #1
  • 16. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 16 Scheduling and User Experience WebEx Productivity Tool • Add participants, rooms, subject and body in usual fashion • The TelePresence Rooms finder makes adding rooms easy • Include dial-in ports for people to join from Jabber or EX Series • WebEx Select by default, option to change password or other options Scheduling Option #1
  • 17. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 17 Scheduling and User Experience • New tool replacing the existing TMS Web scheduler • Browser based, tested on PC and Mobile devices including iPad or iPhone • Part of TMS Provisioning Engine (TMSPE) TMS Smart Scheduler Scheduling Option #2
  • 18. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 18 Scheduling and User Experience Scheduling a New meetings TMS Smart Scheduler Scheduling Option #2
  • 19. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 19 Scheduling and User Experience Enable the meeting for Webex TMS Smart Scheduler Scheduling Option #2
  • 20. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 20 Scheduling and User Experience • For any Email client connecting to Exchange, including Outlook for Mac, iPad or mobile phone clients, or Outlook Web Access • To schedule, organizer creates invite with TelePresence rooms/resources, participants and includes WebEx Scheduling Mailbox • WebEx Scheduling Mailbox is an Exchange Mailbox designated in TMSXE to add WebEx OneTouch to any TelePresence Meeting • Can be any name (e.g., Add WebEx or OneTouch). TMSXE keeps this mailbox empty, allowing overlapping scheduling • A-synchronous scheduling, only the organizer receives email with details, has to cut/paste into invite for other participants WebEx Scheduling Mailbox Scheduling Option #3
  • 21. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 21 Scheduling and User Experience WebEx Scheduling Mailbox Scheduling Option #3
  • 22. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 22 Scheduling and User Experience WebEx Scheduling Mailbox Scheduling Option #3
  • 23. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 23 Scheduling and User Experience TME Admin Booking Scheduling Option #4
  • 24. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 24 Scheduling and User Experience Confirmation Emails Received for WebEx, TP, and OneTouch Email Received By Host Email Received By Participant Web Scheduler Prod. Tools Web Scheduler Prod. Tools WebEx Only Meeting WebEx Web Scheduler Used • Text Only email • WebEx Host email (Can be Suppressed) • Text Only Cal Invite WebEx Web Scheduler Used • Text Only email • Text Only Cal Invite TP Only Meeting TMS Web Scheduler Used • HTML Email • WebEx Host email (Can be Suppressed) • HTML Email TMS Web Scheduler Used • HTML Email • HTML Email Cal Invite OneTouch Meeting TMS Web Scheduler Used • HTML Email • WebEx Host email (Can be Suppressed) • HTML Email TMS Web Scheduler Used • HTML Email • HTML Email Cal invite
  • 25. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 25 Scheduling and User Experience OneTouch meetings Scheduling Option All Participants receive info in initial invite Organizer receives email, cut/paste to all participants Set TP Options Requirements Outlook for Windows & Productivity Tool ✔ ✔ Outlook for Windows 2007 or 2010 + TMSXE 3.1 Outlook for Mac by adding WebEx Scheduling Mailbox to invite ✔ Outlook 2011 for Mac + TMSXE 3.1 Mobile devices or standard email clients or OWA, with WebEx Scheduling Mailbox ✔ Any email client to MS Exchange + TMSXE 3.1 TMS Web Smart Scheduler ✔ ✔ Any Web Browser + TMS- PE
  • 26. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 26 Scheduling and User Experience Confirmation email Click to join WebEx WebEx meeting details SIP and H.323 dial-in details for non-OBTP TelePresence endpoints Audio dial in details for WebEx Scheduled TelePresence endpoints
  • 27. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 27 Scheduling and User Experience 4 layout options on TS for single screen endpoints User experience with TelePresence Server TelePresence User’s Perspective • One WebEx user visible at a time ( ) • If WebEx user is active speaker they are shown in larger active speaker window (applies to layouts 1-3) • The last speaking WebEx user is visible Content from TP system or WebEx sent on separate channel via BFCP, TIP or H.239 1 2 3 4 Up to 9 PiPs Up to 16 PiPs
  • 28. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 28 Scheduling and User Experience • ActivePresence view of TelePresence endpoints seen ( ), when TelePresence endpoint is the active speaker • Video of the active speaker from TelePresence Server: Video: qCIF to 720p Content: TS2.3 XGA TS3.0 XGA to 720p • Video resolution may downgrade to preserve best experience for all User experience with TelePresence Server WebEx User’s Perspective
  • 29. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 29 Scheduling and User Experience • WebEx Meeting Center full screen “Theater View” User experience with TelePresence Server WebEx User’s Perspective When TelePresence endpoint is active speaker When WebEx user is active speaker TP Endpoint(s) never shown in theater thumbnails
  • 30. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 30 Scheduling and User Experience User experience with MCU TelePresence User’s Perspective • Over 50 layout options on the MCU: • One WebEx user visible at a time • If WebEx user is active speaker they are shown in larger active speaker window. The last speaking WebEx user is visible. Content from TP system or WebEx sent on separate channel via BFCP or H.239
  • 31. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 31 Scheduling and User Experience • Full screen view of actively speaking TelePresence endpoint seen ( ) • Video of the active speaker from TelePresence MCU: Video: qCIF to 720p Content: XGA to 720p ? • Video resolution may downgrade to preserve best experience for all User experience with MCU WebEx User’s Perspective
  • 32. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 32 Scheduling and User Experience • WebEx Meeting Center full screen “Theater view” User experience with MCU WebEx User’s Perspective When TelePresence endpoint is active speaker When WebEx user is active speaker TP Endpoint(s) never shown in theater thumbnails
  • 33. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 33 Scheduling and User Experience • Automatic content sharing between all WebEx and telepresence endpoints • Sharing from WebEx supports the ball being grabbed by a user, or ball being passed by host • Host ID published in welcome screen allowing remote user to reclaim host role • TelePresence user uses usual process to start data sharing, TelePresence endpoint automatically ‘grabs’ the ball to start presenting OneTouch Data Sharing Experience
  • 34. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 34 Scheduling and User Experience • The OneTouch welcome screen is displayed on dedicated data-share monitor or as PiP for single screen • Provides notification to TelePresence users that WebEx is connected • Displays WebEx meeting info and WebEx participants list • Admin option in T29 planned to disable welcome screen as content is maximized by default, creating non desired user experience for single screen endpoints OneTouch welcome screen for TelePresence endpoints
  • 35. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 35 Scheduling and User Experience Without content being shared
  • 36. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 36 Scheduling and User Experience With content sharing
  • 37. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 37 Scheduling and User Experience • Will there be a Welcome screen like on the current WebEx OneTouch? Yes, with minor changes for improved usability. Short term solution till all participants and WebEx info is available on touch displays with XCCP in CY14. • Will there be an integrated list of participants? Not in the OneTouch 2.0 release, planned for follow up shortly after the OneTouch 2.0 FCS with XCCP between TelePresence MCU or TelePresence Server and WebEx. Note this is change from OneTouch 1.x version • What about Mobile devices? WebEx mobile clients like iPad & iPhone support two way video and data share. (iPad/iPhone support shortly after FCS) • What about iPad clients, should they use Jabber or WebEx? Jabber Video for iPad connects to TelePresence MCU or TS as if another TelePresence endpoint. iPad users with both Jabber Video & WebEx clients can decide on best way to join meeting depending on location and client features OneTouch welcome screen FAQs
  • 38. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 38 Detailed Architecture
  • 39. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 39 Detailed Architecture • Endpoints can be registered to CUCM or VCS Endpoints Endpoint Type OBTP Automatic Connect CTS, TX Series EX/MX/SX/C Series registered to CUCM EX/MX/SX/C Series registered to VCS Jabber, MXP-Series, T-Series, or Third party WebEx Meeting Center or Mobile Clients Click to Launch
  • 40. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 40 Detailed Architecture Preferred Architecture Call Control Also supported with VCS only Unified CM CTS / TX H.323 Endpoints EX, MX, SX, C series 99xx TS / MCU All others VCS-C VCS-E WebEx Client TMS Other Endpoints EX, MX, SX, C series TS / MCU VCS-C VCS-E WebEx Client TMS SIP MediaH.323SIP TLS
  • 41. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 41 Detailed Architecture • WebEx Audio WebEx provided audio bridges, small share of WebEx customers. Position WebEx Audio for a single vendor solution. Can be VoIP or PSTN Connection. • Telephony Service Provider (TSP) Audio provided by Service Providers Audio bridges provided by different SP’s around the world including BT, Qwest, Intercall, etc. TSP is intelligent link between WebEx cloud and audio bridge providing advanced features. Highest percentage of WebEx customers use this option. • WebEx Cloud Connect Audio New WebEx offering for large enterprise customer with SIP trunk between customer prem and WebEx audio datacenter. Available in Summer 2013. • Third party audio (without TSP) SP audio bridge services without TSP link, where WebEx and Audio are not linked during call, nor is callback service provided. Not OneTouch supported – do NOT position. Audio options
  • 42. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 42 Detailed Architecture • OneTouch 2.0 with WebEx audio via VoIP (SIP based via Expressway) or PSTN where required by in-country rules • TSP Audio with MCU only in this release • TSP partners; Level 3, PGI, BT, InterCall, Verizon, Arkadin plan to test in Cisco lab for certification starting in Q2CY13 Status of TSP testing to be posted on IWE page • If your customer’s TSP not in list During A2Q process get TSP involved Get TSP partner to be certified in Cisco AST lab Minor integration development required by TSP Need 1 month to plan, develop and schedule test • TelePresence Server using TSP & CCA audio is not supported, planned mid CY2013 Audio options
  • 43. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 43 Detailed Architecture • With OneTouch 2.0 the TelePresence bridge always calls out to WebEx for video and audio. TMS tells the bridge when & what to dial. • WebEx audio customers supported with TelePresence MCU and TelePresence Server with audio over SIP/IP via Expressway (WebEx mixes audio for PSTN call-in users). • TSP audio support only on TelePresence MCU with OneTouch 2.0. Two legs (ports) from TelePresence MCU: 1) Video & Content via SIP though Expressway 2) Audio via PSTN Gateway. • TelePresence Server to support TSP audio is planned 2HCY13. Likely Conductor required • TSP audio support is planned for both CUCM (ISR with digital trunks using MGCP or SIP) or VCS (GW 3201 and MSE 8321) registered ISDN gateways. • TSP Audio customers have to check with their Audio Service Provider for OneTouch TSP feature capability. Audio options
  • 44. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 44 Detailed Architecture OneTouch 2.0 with audio via PSTN Unified CM MCU VCS-C VCS-E WebEx Client Video, and Presentation over SIP SIP MediaH.323SIP TLS PSTN Audio via PSTN gateway VVVV Voice Gateway Audio Gateway can be MGCP, SIP, H.323, SCCP etc
  • 45. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 45 Detailed Architecture OneTouch 2.0 with TSP audio Unified CM MCU VCS-C VCS-E WebEx Client Video, and Presentation over SIP SIP MediaH.323SIP TLS PSTNVVVV Voice Gateway Audio Gateway can be MGCP, SIP, H.323, SCCP etc BT, Intercall, Verizon, etc. TSP Link
  • 46. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 46 Detailed Architecture OneTouch 2.0 with WebEx audio (SIP) Unified CM MCU VCS-C VCS-E WebEx Client Audio, Video, and Presentation over SIP SIP MediaH.323SIP TLS
  • 47. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 47 Detailed Architecture • How to address MeetingPlace integration questions? Our plans are to offer audio via the WebEx Meeting Server premise based offering in addition to WebEx or TSP audio. No plans for supporting TSP with the existing MeetingPlace products. OneTouch integration with WebEx on-premise product is planned for CY14*. • Is WebEx Cloud Connect supported? It is planned to support Cloud Connect customers with audio and video from customers site to WebEx in mid CY13 after Cisco production deployment. • What about WebEx node ASR? WebEx node on ASR does not support OneTouch meetings. WebEx node can still be used for non OneTouch meetings. Audio solutions FAQs
  • 48. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 48 Behind the Scenes for Scheduling
  • 49. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 49 Detailed Architecture 1) PT on send gets WebEx Info Scheduling – synchronous with productivity tool (PT) TMS TMSXE 2) PT then gets TP Info 4) Info sent back to PT to populate invite 5) Invite sent to exchange. Accept/Reject 6) Sync Meeting (EWS API) 3) TMSXE schedules via TMS Booking API Exchange Outlook WebEx
  • 50. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 50 Detailed Architecture • On sending the invite, PT connects to WebEx first for scheduling WebEx meeting. PT then connects to TMSXE for TelePresence scheduling. TMSXE schedules and updates TMS via the Booking API. • PT gets meeting details from both WebEx and TMSXE to add to Outlook invite before sending to Microsoft Exchange. • Invite goes to MS Exchange to be accepted/rejected by standard acceptance resource rules. Invite is also copied to any additional recipients. • TMSXE will see invite from Exchange and process as a meeting scheduled by Productivity Tools. • Organizer may receive email from both WebEx and TMS based on admin settings confirming the meeting Scheduling – synchronous with productivity tool (PT) Non Exchange or non PT Outlook users can use TMS Smart Scheduler or WebEx Scheduling Mailbox method
  • 51. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 51 Detailed Architecture 1) Invite TP endpoints and WebEx Resource mailbox Scheduling – asynchronous using WebEx mailbox TMS TMSXE 4) Schedule WebEx 5) Send WebEx details to TMS 6) Send confirmation email 2) If accepted, meeting sync with EWS 3) TMSXE schedules via TMS Booking API Exchange Outlook WebEx
  • 52. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 52 Detailed Architecture • TMSXE, for Exchange only, will add WebEx to a TelePresence scheduled meeting by including the WebEx Scheduling Mailbox in the invite sent to Exchange. • Admin defines mailbox resource name, e.g. onetouch@example.com. • Can be used by any client supported by Microsoft Exchange including Outlook 2011 for Mac, iPad, mobile phones, or Outlook Web Access. • No option to set additional TelePresence Conference dial-in ports, or change defaults using this method • Email to organizer a few seconds/minutes later confirms both WebEx and TelePresence resources available. Details have to be cut/paste to same invite or another invite for meeting participants. Scheduling – asynchronous using WebEx mailbox
  • 53. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 53 Detailed Architecture 1) Books meeting via Smart Scheduler Scheduling – asynchronous using Smart Scheduler TMS User WebEx 3) Send WebEx details to TMS 2) Schedule WebEx 4) TMS sends email to organizer • Users login to Smart Scheduler hosted by TMSPE (required)
  • 54. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 54 Detailed Architecture Must enable these services for OneTouch scheduling: • TMS 14.2 or higher with WebEx Configured (Multiple WebEx sites supported) • PT user can’t change WebEx site in this release, set by WebEx Site • TMSXE 3.1 if using Exchange integration including Productivity Tool, installed on companion server (TMS Core and Extensions are not recommended virtualized on same server) • TMSXE standard licensing/keys which includes booking API enabled plus new OneTouch license feature key • TMSXE includes support for WebEx Scheduling Mailbox • TMS web based Smart Scheduler requires TMS Provisioning Engine (TMSPE) on TMS Server, no additional licensing for just Smart Scheduler. Find-Me or other PE features require their licensing feature keys Scheduling – required services
  • 55. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 55 Deployment
  • 56. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 56 Deployment • All communications between customer on-prem and WebEx are encrypted via VCS as per Cisco's Minimum Encryption Standard requirements. • Customer's WebEx-facing VCS-E shall present a TLS certificate signed by a trusted Certificate Authority. • Self-signed certificates cannot be used. • For details on how to configure a client/server certificate, refer to the "Certificate creation and use with Cisco VCS Deployment Guide" at the following location: • https://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/config_guide/Cisco_V CS_Certificate_Creation_and_Use_Deployment_Guide.pdf Security considerations
  • 57. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 57 Deployment • North America only at FCS, California and Texas • EMEA and APAC WebEx Datacenters supporting OneTouch interconnections planned for 1HFY14 • Any concerns from international customers on this should contact OneTouch TME’s, see IWE page for contact info WebEx considerations
  • 58. Deployment • The bandwidth required to send OneTouch Telepresence video is higher. • SVC technology is used in the client software and uses multilayer frames to send video and allows the receiving client to automatically select the best possible resolution to receive video. • Actual bandwidth used is less then the maximum and is variable. WebEx Clients Bandwidth Information Experience Resolution Max bit rate (send) Max bit rate (receive) High Definition (HD) 720p (1280x720) 3.0 Mbps 2 Mbps High Quality (HQ) 360p (640x360) 1.5 Mbps 1 Mbps Standard Quality 180p (320x180) 500 kbps 500 kbps 6 thumbnails 90p N/A 500 kbps 1 thumbnail 90p 50 kbps N/A WebEx Network Bandwidth White Paper http://www.webex.com/pdf/wp_bandwidth.pdf
  • 59. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 59 Deployment • In TMS, you can select the maximum WebEx participant bandwidth: • In addition you can limit WebEx video at the site level (see WebEx site administrator guide) to HQ video or lower resolution. Bandwidth from On-Premise to WebEx
  • 60. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 60 Configuration & Troubleshooting http://preview.cisco.com/en/US/docs/telepresence/cts_admin/webe x_solutions/guide_2.0/cts_webex_trbl.html Troubleshooting • Contents • Verifying and Testing • Cisco WebEx Site Administration Online Help • Troubleshooting Tips • Problems with Scheduling a Meeting • Problems with Starting or Joining a Meeting • Problems During a Meeting • Managing System Behavior • Managing the Cisco WebEx Video View Window
  • 61. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 61 Existing WebEx Customers
  • 62. Existing WebEx Customers • Existing customers may need to be migrated to a different cluster which might use slightly different dial-in numbers for meetings. Impact minimal. • Customers using meetings hosted in US, but with a high volume abroad may experience minor delays in VoIP and video abroad. A cloud feature - Global Distributed Meetings can not be enabled for OneTouch. Impact minimal. • Provisioning of the new OneTouch feature must be done in maintenance windows. Impact miniscule.
  • 63. Existing OneTouch (1.0) Customers • Existing customers using OneTouch 1.0 with CTMS & CTS-Man need to start planning for migration to OneTouch 2.0 TelePresence infrastructure • No plans to support OneTouch 2.0 features with CTS-Man or CTMS • TMP Discount Program for CTS-Man to TMS, and CTMS to TelePresence Server planned
  • 64. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 64 Roadmap
  • 65. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 65 Roadmap • WebEx Network Based Recording (NBR) • WebEx Custom Session Types (Restricts WebEx features) • Telephony Service Provider (TSP) Audio with TelePresence Server • Training Center, Event Center, Sales Center Only Meeting Center clients in this release. • WebEx Meetings (New WebEx Service) • WebEx Meeting Server premised based solution • White-boarding or uploading file for sharing No Plans to support MeetingPlace Audio or ASR WebEx Node Features planned for future release - WebEx
  • 66. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 66 Roadmap OneTouch 2.0 roadmap and beyond Uncommitted Roadmap • PT Scheduling for Mac • TMS Scheduling Enhancements • WebEx Meetings • Event Center & Training Center • WebEx Android Client • WebEx Meeting Server • Unified participant list • Mute Controls • White-boarding or uploading file for sharing • OneTouch with Ad-Hoc meeting • Service Provider delivered TelePresence B2B service OneTouch 2.1 (2HCY13) • TSP Audio with TP Server • Conductor Scheduling • PT Time zone enhancement • PT UE enhancements (Collapsible window + TMS port scheduling limits) • Network-based Recording via WebEx • Custom Session Types • Cloud Connected Audio • Global WebEx Datacenter Connectivity (EMEA & APAC OneTouch 2.0 (1HCY13) • Synchronous Scheduling with Productivity Tool( PT) for Windows Outlook • TMS User/Admin Scheduling • WebEx Scheduling Mailbox • Two-way HD video & XVGA content sharing • WebEx Meeting Center PC, Mac, iOS* clients • Cisco TP endpoints (CTS, TX, EX, SX, MX, C Series) & OBTP • Jabber & MXP dial-in • WebEx Audio with both MCU and TP Server • TSP Support with MCU • Third party EP dial-in support * iOS with 2 way video - July’13
  • 67. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 67 References
  • 68. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 68 References • Social Collaboration Community OneTouch Page; http://iwe.cisco.com/web/ctgs/products/infrastructure/conferencing-and-gateways/webex- onetouch • Internal Collateral on CEC/TP and WebEx pages • OneTouch 2.0 Playbook with pricing and how to order slides • AM and Customer facing slides http://wwwin.cisco.com/telepresence/webex-one-touch.shtml http://wwwin.cisco.com/voice/products/conferencing/telepresence_webex/ • VoD, Scheduling Options for OneTouch (Flash Tutorial) http://iwe.cisco.com/web/view-post/post/-/posts?postId=301400071 • Ask-WebExandTP@cisco.com alias setup for the field and customers to ask questions Where to find more info
  • 69. Complete Your Paper “Session Evaluation” Give us your feedback and you could win 1 of 2 fabulous prizes in a random draw. Complete and return your paper evaluation form to the room attendant as you leave this session. Winners will be announced today. You must be present to win! ..visit them at BOOTH# 100
  • 70. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 70 Thank you.Thank you.