1. CINDY TRINIDAD DELA CRUZ
Flat # 506, Al Jabiri Building, Al Nahda
Sharjah, U.A.E.
E-mail Address: cindyramos2012@yahoo.com
Mobile No.: +971 56 9835442
CAREER OBJECTIVE
Seeking a challenging opportunity where I will be able to utilize and enhance my skills,
educational background, and ability to work well with people who will allow me to grow
personally and professionally.
SKILLS AND STRENGHTS
 Excellent computer skills in various applications such as MS Word, MS Excel, MS
PowerPoint, Outlook and Internet.
 Good in oral and written English communication, perceptive, resourceful and pro-active
person.
 Honest, hardworking and aggressive to learn new knowledge that will enhance my
quality & quantity of service.
 Possess the ability to meet, deal and represent the Company in the most positive
manner with prospective clients, suppliers and the like.
 Ability to develop and use empathetic listening skills and maintain an attitude that
conveys respect, assistance, honesty and resourcefulness.
 Able to work equally well in a multicultural / multinational environment.
WORK EXPERIENCE
LA SENZA – Mega Mall Sharjah Branch
LIWA Trading Enterprises
Store In Charge
November 01, 2014 – December 14, 2016
Duties and Responsibilities
 Lead, inspire and motivate the store team to meet key store KPIs such as sales
targets, ATV, ATU, conversion rates, shrinkage targets, and customer satisfaction
ratings
 Work closely with the Area Manager to set, review and monitor KPIs for each division
within the store and communicate targets to the store team
 Hold daily meetings with the store team to review store performance identify /
resolve any issues that may prevent the store from achieving its targets
 Monitor store expenditure in order to ensure that the operating cost is in line with
agreed operational budgets.

2.  Monitor, review and track all store activities to ensure they are in line the company’s
operating policies and procedures and ISO standards
 Monitor and review all in store procedures and make recommendations to improve
efficiency ensuring all recommendations have been reviewed and signed off by the
Area manager before implementation
 Ensure standard operating procedures to prevent / minimize any losses through
damage and shrinkage are adhered to at all times
 Ensure the store is in line with the visual merchandising instructions of the Brand
 Process balance cash registers with receipts and handle customer refunds and
complaints
 Handle customer complaints and ensure there is a focus on service recovery to
enhance customer satisfaction
 Ensure goods received by the stores are cross checked with the Good Transfer Note
(GTN) and report any discrepancies
 Train / coach store teams in line with brand guidelines
 Lead, coach and manage the performance of staff in line with good people
management practices.
 From time to time perform other duties as directed by the department manager
LA SENZA – Sahara Center Sharjah Branch
LIWA Trading Enterprises
Assistant Store In Charge
April 01, 2012 - October 2014
La Senza, Gant, Dwell, Nautica, Blanco and Throttleman – Sharjah and Dubai Branch
LIWA Trading Enterprises
Senior Sales Assistant
April 01, 2011 – March 2012
LA SENZA – City Center Sharjah Branch
LIWA Trading Enterprises
Sales Assistant cum Cashier
October 2008 – March 2011
SILVER STAR KIDDIE SCHOOL
Novaliches Quezon City Philippines
Pre-School and Grade School Teacher
June 2005 – July 2008
AVON Philippines
Quezon City
Franchise Dealer (Par - time)
2002-2004

3. EDUCATION
Technological University of the Philippines Year 2000 – 2004
Bachelor of Science in Industrial Education
Major in Home Economics
Personal Data
Birth date August 15, 1983
Age: 33
Religion: Catholic
Civil Status Married
Nationality Filipino
Height 5’6”
Languages English, Arabic, Filipino
Visa Status Residence Visa
Passport # EB7119264
Can join immediately
REFERENCE:
Available upon request
I hereby certify that the above information given hereon is true and accurate at the
best part of my knowledge.
_______________________
CINDY T. DELA CRUZ