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McDonald’s online Campaign:
“Create your own legend”
History
• Corporate social responsibility
• Positive image and reputation
• Ronald McDonald House Charities.
Mission identification
• Goals
- Arouse customers’ interests toward the new
product called legend of McRib
- Encourage customers to donate money to
Ronald McDonald House Charities
+
Key message
• when you purchase the new product - legend
of McRib, McDonald’s will donate 1$ to the
Ronald McDonald House Charities.
• Imply that doing charities is a way to
“create your own legend”
Execution time
• Time
Before Thanksgiving, November 15-22, 2010
• Purpose
To help families whose children must stay at
the hospital during Thanksgiving holiday
Integrated tactics
Each social media plays different role
Integration: the maximum media effect
• Blog
• Facebook
• Twitter
• YouTube
Blog
• Create a touching story
“a person who has devoted himself to be a volunteer to take
care of children at the hospital for more than thirty years…”
such an unknown person is actually a legend
• Strategy: develop a topic for the public to
discuss or even inspire them to do charities.
Facebook
• Become a fan of RMHC (Ronald McDonald House Charities)
Get a bigger drink when ordering McRib
• Strategy: provide an incentive for customers to
purchase the new McRib burger
Twitter
• Use hashtag on Twitter, such as “legend burger”
or “ legend person”
• Strategy: increase the “legend” keyword search
YouTube
• Collect interesting videos on YouTube
Invite people to produce a video regarding “Who is
the legend in your mind?
• Strategy: let the public share videos links
among all kinds of social media
Evaluation
• Media outputs
- Blog click rate, Facebook fans number, Twitter
Hashtag number, and YouTube view rate
• Actual outcomes
- sales volumes of McRib
- the total donation amount

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McDonald's online campaign

  • 2. History • Corporate social responsibility • Positive image and reputation • Ronald McDonald House Charities.
  • 3. Mission identification • Goals - Arouse customers’ interests toward the new product called legend of McRib - Encourage customers to donate money to Ronald McDonald House Charities +
  • 4. Key message • when you purchase the new product - legend of McRib, McDonald’s will donate 1$ to the Ronald McDonald House Charities. • Imply that doing charities is a way to “create your own legend”
  • 5. Execution time • Time Before Thanksgiving, November 15-22, 2010 • Purpose To help families whose children must stay at the hospital during Thanksgiving holiday
  • 6. Integrated tactics Each social media plays different role Integration: the maximum media effect • Blog • Facebook • Twitter • YouTube
  • 7. Blog • Create a touching story “a person who has devoted himself to be a volunteer to take care of children at the hospital for more than thirty years…” such an unknown person is actually a legend • Strategy: develop a topic for the public to discuss or even inspire them to do charities.
  • 8. Facebook • Become a fan of RMHC (Ronald McDonald House Charities) Get a bigger drink when ordering McRib • Strategy: provide an incentive for customers to purchase the new McRib burger
  • 9. Twitter • Use hashtag on Twitter, such as “legend burger” or “ legend person” • Strategy: increase the “legend” keyword search
  • 10. YouTube • Collect interesting videos on YouTube Invite people to produce a video regarding “Who is the legend in your mind? • Strategy: let the public share videos links among all kinds of social media
  • 11. Evaluation • Media outputs - Blog click rate, Facebook fans number, Twitter Hashtag number, and YouTube view rate • Actual outcomes - sales volumes of McRib - the total donation amount