1. C.T.SMITH2016@GMAIL.COM 314-960-8444 WWW.LINKEDIN.COM/IN/CHEIDORN
CS
OBJECTIVE
Seeking career
opportunity in business
and/or education to
build customer
relationships, deal in
data analysis,
accounting, and
computers.
SKILLS
- Business process and
improvement
- Forecasting and
planning business
prospect
- Expert Excel
experience
- Microsoft Office
- Networking
- Advanced
communication skills
- Critical thinking
- Problem solving
- Training, supervision,
management of other
team members
- Personable
CHRISTEL (HEIDORN) SMITH
QUALITY REPORT ANALYST
EXPERIENCE
QUALITY REPORT ANALYST • UNIGROUP • 02/2016-CURRENT
Manages shipment and customer satisfaction survey data and develops and
maintains reporting to ensure the successful execution of quality processes.
Creates and writes processes and procedures related to the mining of
customer satisfaction survey data, internal task management and shipment
volume projections.
Isolates and researches problems, analyzes results and makes
recommendations for process improvements and assists in resolution
implementation.
Data mining, budget forecasting, monitoring quality assurance metrics,
dashboard and report creation and monthly management, customer support,
client performance reporting
RELOCATION MANAGEMENT SPECIALIST • UNIGROUP • 04/2014-02/2016
Customer and 3rd party company relations in logistics for transportation of
household goods
Building, maintaining, and improving business relationships with
agents/carriers in relocation services
Monitoring quality assurance programs and the ranking of companies -Enters,
updates and maintains data associated with specific program qualification
requirements.
Manages program and/or rate filing requirements/ deadlines and advises
management of approaching deadlines. Works special projects assigned and
trains additional full-time and temporary staff.
SERVER • BILLY G’S KIRKWOOD • 07/2013-04/2014
Customer service, hostess, money management, training/ management
Social media: updating, respond to customer inquiries
Quality Management, ensured guests were satisfied with their experience.
SERVER • RED LOBSTER • 03/2011-07/2013
Customer service, hostess, money management, training/ management
CREW TRAINER • MCDONALD’S • 09/2008-07/2011
Customer service, hostess, money management, training/ management
2. CS CHRISTEL (HEIDORN) SMITH
QUALITY REPORT ANALYST | LINK TO OTHER ONLINE PROPERTIES:
PORTFOLIO/WEBSITE/BLOG
SCHOOL TWITTER HANDLE 314-960-8444 WWW.LINKEDIN.COM/IN/
CHEIDORN
2
EDUCATION
ASSOCIATE OF APPLIED SCIENCE • 2014 • ST. LOUIS COMMUNITY COLLEGE
Deaf Communication Studies
TRAIN THE TRAINER • 2016 • UNIGROUP
Workshop for training skills and effective ways to help a company succeed
VOLUNTEER EXPERIENCE
Volunteer with Special Olympics – 6 years
Volunteer speaking skills/sign language to elementary students – 2014
Komen Race For The Cure Volunteer – 2014
Angels Arms Volunteer – 2 years