1. OBJECTIVE
To become an essential part of an IT infrastructure while utilizing my technical education and skills
COMPUTER/TECHNICAL SKILLS
• IIS Management
• Management of Active Directory
• Troubleshooting of hardware and software problems in a network environment
• Basic IP Subnetting
• Basic configuration of Cisco routers and switches
• Installation and administration of Windows operating systems
• Installation and administration of various Unix based operating systems
• Experience with Citrix remote tools
• Efficient in both independent and team atmospheres
EDUCATION
ITT Technical Institute – Owings Mills, MD Graduated September 2012
Associate of Applied Science in Information Technology-Computer Network Systems
Cumulative GPA: 3.46
WORK EXPERIENCE
SCLogic Inc. – Annapolis, MD April 2014 - Current
• Provide technical support for all clients (technical support may consist of):
o Troubleshooting SCLogic Desktop applications & hardware
o Researching causes of bugs
o Replicating issues to determine if issues lie with hosted server
o Resolving any local IIS issues creating lack of communication between workstations and server
o Travel on-site to clients for deployment and training of SCLogic software where needed
• Build application servers
• Build database servers
• Provide new-version testing
Christopher Ruiz
1246 Roundtop Rd
Odenton, MD 21113
(C) 443-306-0734
Chriskr22@gmail.com

2. Hewlett Packard (Insight Global) – Baltimore, MD January 2014 – April 2014
PC Technician
• Arrive onsite 30 minutes before bank COB in order to inventory equipment
• Stage and prep equipment to be refreshed
• Tear down all existing workstations & set up replacement PC’s, monitors, and peripherals
• Cable Management
• Eradication of all data on old workstations
• Re-package old equipment and clean work site
T. Rowe Price - Owings Mills, MD April 2012 – October 2012
Tier 1 Help Desk Analyst
• Troubleshoot PC hardware/software and printer problems
• Manage permissions and access of internal users through Active Directory
• Provide support for MS Windows XP, Windows 7, and MAC OS
• Provide support for desktop applications such as MS Outlook and Meeting Time
• Provide access and support of Citrix remote tools
• Thoroughly document each call using Remedy Ticketing System
• Protect privacy and integrity of information for all client accounts.