1. Coaching for Change – Virtual Workshop
Syllabus
Jan Saillard
jan.saillard@allstate.com
847-402-2650
This syllabus provides an overview of the activities that make up this workshop. We encourage you to complete the
activities in the order provided. The course consists of watching short 2 -10 minute videos, completing experiments
(practice activities) and participating in discussions on The Alley. The final experiment is to apply what you have learned
during a coaching conversation. Contact ATSC for technical issues on the LRN. Contact your instructor if you are unable to
access The Alley. Note: You will receive access to The Alley Discussion Forum just before the workshop.
Week 1
Activity Approximate Notes
Total Time
Complete Introduction 5 minutes On The Alley, introduce self and what you want to gain from this
on The Alley workshop. Look back at the posts to get to know other learners.
Watch 6 Videos on the 25 minutes Videos
LRN What is Coaching (2 min))
Difference Between Advice, Feedback, and Coaching (3 )
Steps to access videos Coaching During Change (4.5 min)
Four Coaching Questions (3.5 min)
Types of Coaching (8.5 min)
Planning Coaching Conversation (complete before
Experiment 2) (2.5 min)
Complete Online Activity 5 minutes Watch an example of a directive coaching conversation and
on the LRN identify the use of the coaching questions
Conduct 2 Experiments 15 minutes Experiment 1
As you work with others this week, identify how often you
give advice, provide feedback or coach. How often do you
give advice instead of coach
Experiment 2
To prepare for Week 3’s experiment, identify a person and
the behavior you wish to coach.
Access the Coaching Planner and complete the first two
questions
Participate in two 10 minutes Discussion
discussions on The Alley Reply to the following 2 discussions on The Alley
and reply to at least one
What did you discover about how often you give advice,
other person’s post
provide feedback, or coach?
What behavior have you identified to coach and how, if
any, has change impacted this behavior?
Note do not use names or descriptions that would
identify the person to others
Reply to at least one person’s post this week, remembering to use
inclusive behaviors when responding
Go back to the discussion throughout the week to review any
responses to your post from the facilitator or classmates
2011 © Property of Allstate Insurance Company 1

2. Coaching for Change – Virtual Workshop
Syllabus
Jan Saillard
jan.saillard@allstate.com
847-402-2650
Week 2
Activity Approximate Notes
Time
Watch 5 videos on the LRN 25 minutes Videos
The Learning Model (10 min)
Steps to access videos Four Essential Communication Skills
- Listening (4.5 min)
- Restating (4.5 min)
- Questioning (3 min)
- Affirming (1.5 min)
Complete Online Activity 5 minutes Watch an example of a non-directive coaching conversation and
on the LRN identify essential communication skills
Conduct 2 experiments 20 minutes Experiment 3
Throughout the week listen for facts and interpretations
and think about what questions you could ask to identify
the facts behind the interpretation
If the opportunity presents itself practice asking clarifying
questions
Experiment 4
Review the Coaching Planner you completed as part of
Week 1 to determine if the behavior you identified is a fact
or an interpretation
If necessary, rewrite the answer to the question “Where is
the coachee now?” using facts
Once you have identified a fact, set up a coaching
appointment with the coachee to be completed as week
3’s experiment
Participate in one new 10 minutes Discussion
discussion on The Alley Reply to the following discussion on The Alley
and reply to at least one
Was the behavior you identified for coaching a fact or
other person’s post
interpretation? How did you know it was a fact or an
interpretation? What changes, if any, did you make to
your answer to the question – where is the coachee now?
Reply to at least one person’s post this week, remembering to use
inclusive behaviors when responding
Go back to the discussion throughout the week to review any
responses to your post from the facilitator or classmates
2011 © Property of Allstate Insurance Company 2

3. Coaching for Change – Virtual Workshop
Syllabus
Jan Saillard
jan.saillard@allstate.com
847-402-2650
Week 3
Activity Approximate Notes
Time
Watch 3 videos on the 15 minutes Videos
LRN Feedback During Coach (5 min)
Steps to access videos Three Cs of Feedback (3.5 min)
Creating the Action Plan and Supporting the Coachee (7)
Online Activity on the 5 minutes Watch an example of a blended coaching conversation. Identify
LRN the coaching question and creating an action plan
Activity 10 minutes Review the Coaching Planner worksheet and adjust if needed. If
Update Coaching Planner you feel it is clear, practice the coaching conversation with a peer
Worksheet or your facilitator
Conduct one experiment 60 minutes Experiment 5
Conduct the on-the-job coaching session using the Coaching
Planner you have been working on throughout the workshop.
Discussion 15 minutes Discussion
Participate in one new Reply to the following discussion on The Alley
discussion on The Alley
What key learning(s) did you have from your coaching
and reply to at least one
session; what would you do differently next time and
other person’s post
what two ways have you progressed in your ability to
coach?
Reply to at least one person’s post this week, remembering to
use inclusive behaviors when responding
Go back to the discussion throughout the week to review any
responses to your post from the facilitator or classmates
2011 © Property of Allstate Insurance Company 3

4. Coaching for Change – Virtual Workshop
Syllabus
Jan Saillard
jan.saillard@allstate.com
847-402-2650
Week 4
Activity Approximate Notes
Time
Review Coaching 5 minutes Review the Coaching Conversation Key Points reference and
Conversation Key Points identify your key learnings from this workshop
Create a plan to improve 15 minutes Based upon last week’s coaching session and the specific areas
your coaching skills of coaching you wish to improve upon, do the following:
Using the Coaching Planner, create a plan to improve
your coaching skills. To create the plan, remember to
- Identify the possibilities
- Determine the pros and cons of each possibility
- Pick the possibility with the most chances of
success
- Plan the specifics of the action you will take
Set up a time to review your plan and your key learnings
with your manager
Discussion 10 minutes Discussion
Participate in one new Reply to the following two discussion on The Alley
discussion on The Alley
and reply to at least one 1. What key learnings have you gained from this
other person’s post workshop?
2. After discussing with your manager, what one or two
actions did you decide to take to improve your coaching
skills?
Reply to at least one person’s post this week, remembering to
use inclusive behaviors when responding
Go back to the discussion throughout the week to review any
responses to your post from the facilitator or classmates
Congratulations, you have finished the Coaching for Change Virtual Workshop
Please watch for two different surveys:
After Class survey – in a few days you will receive an e-mail to take a
confidential survey regarding the class. It should take about 5 minutes
Follow-up Survey – in about 30 days, you will receive a confidential
survey asking how you have applied the skills that you have learned
We value your feedback – please complete these surveys.
Most of these materials are available for your reference on the Coaching – a
Skill for Change Web page located on myDevelopment Space.
2011 © Property of Allstate Insurance Company 4