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E-ACCESS DEVELOPMENT  Ceri Clark
OVERVIEW ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
BETTER CUSTOMER SERVICE ,[object Object],[object Object]
BETTER CUSTOMER SERVICE - CONTINUED ,[object Object],[object Object],[object Object],[object Object],[object Object]
VALUE FOR MONEY ,[object Object],[object Object]
VALUE FOR MONEY - CONTINUED ,[object Object],(Source: Socitm, Better served: Customer access, efficiency and channel shift, 2011 (data from ONS Briefing 2010)) & SOCITM 2010: “Tomorrows Public Services Today” Face-to Face Telephone Web Rhondda Cynon Taf £4.49 £1.47 £0.09 Wales Average £5.67 £2.43 £0.17 SOCITM £7.40 £2.90 £0.32
VALUE FOR MONEY – CONTINUED ,[object Object],[object Object],[object Object]
WHERE NEWPORT IS NOW ,[object Object],[object Object],[object Object]
VISION ,[object Object]
VISION FOR FUTURE DEVELOPMENT ,[object Object],[object Object],[object Object],[object Object]
VISION FOR FUTURE DEVELOPMENT - CONTINUED ,[object Object],[object Object]
VISION FOR FUTURE DEVELOPMENT - CONTINUED ,[object Object],[object Object],[object Object]

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