Twitter Chats are a great way to connect with colleagues and clients. Learn tips and techniques. Complimentary checklist.

1. Catherine J. Heeg
Customized Management Solutions
Phone: 403 726 0171 Fax: 403 726 0371
Catherine.heeg@cmsspeaking.com www.cmsspeaking.com
www.twitter.com/catherineheeg www.linkedin.com/in/catherineheeg
Facebook.com/CustomizedManagementSolutions
Pinterest.com/CatherineHeeg
Tips to Create Twitter Chats
Think of the possibilities of talking with prospective clients as a group.
As a tour operator you can let people know that you’ll be hosting a Twitter chat at a specific time and will feature
destination information and a conversation with an expert—YOU!
As a supplier a Twitter chat is the perfect medium to bring together brand advocates.
As a travel consultant imagine bringing together clients and potential clients that are interested in your niche
market.
Successful Twitter chats feature:
 A moderator who’s armed with a series of questions to generate conversation
 When initiating a new question start it with Q1: type in your question here.
o Respondents can be instructed to answer in this format: A1: type in answer here. This will keep
the conversation flowing smoothly.
 A pre-arranged # (hashtag), theme and start/finish time
 Strong marketing to attract passionate participants
 As a participant you may want to use a platform to easily see the conversation as it unfolds and not have
other tweets get in the way. Check out:
o TweetDeck
o Hootsuite
 For small business owners, here are a few that may be of interest:
o #smbiz: A chat where small business owners can get answers from experts and other SMB
owners. Takes place every Tuesday from 8 to 9pm.
o #TourismChat at 2p Central every Thursday.
o #blogchat: Offers advice on how to better your blog. Takes place on Sunday nights from 8 to 9pm
Central Time
o #travelskills; Participants include travel industry, media and consumers. Takes place on Friday at
12n Eastern time
o #seeTheWorld. all things related to travel, food, lifestyle, and culture, with a new destination
every week. Wednesday at 12 Pacific time
o #TL_Chat. summer travel, weekend getaways, social media, adventure travel, Europe, hotels,
etc. Wednesday, 2p Eastern. 1-2 times/month
o #TTOT. 5 questions are asked about one travel topic. Tuesdays 9:30a GMT and 9:30p GMT

2. Catherine J. Heeg
Customized Management Solutions
Phone: 403 726 0171 Fax: 403 726 0371
Catherine.heeg@cmsspeaking.com www.cmsspeaking.com
www.twitter.com/catherineheeg www.linkedin.com/in/catherineheeg
Facebook.com/CustomizedManagementSolutions
Pinterest.com/CatherineHeeg