1. Catherine Calhoun
2517 Pebblestone Dr, Garland TX 75044
Cell: 214-998-0395 - kelsmatt@aol.com
Professional Overview
Seasoned, dedicated, and results-oriented SalesService Representative with 35 years ofexperience with pre-sales and
post-salessupport for top producers, looking to obtain an administrative position that allows me to showcase my attention
to detailand process, as well asmy communication skills.
Skill Highlights
Print and electronicmedia Skilled multi-tasker
Meticulous attention to detail Scheduling
Client relationsspecialist Deadline-oriented
Conflict resolution techniques Exceptional writing skills
Focused on customer satisfaction Dedicated team player
Strategic planning Positive attitude
Notable Achievements
Directly supported one of the top producers during my tenure with mostrecent employer and managed
approximately $40 million in business, including one of the company's single largestcustomers.
I was recentlyrecognized for 35 yearsof dedicated service and tenure at most recentemployer.
Professional Experience
Sales Service Representative
March 1979toAugust 2014
W.A. Krueger Co. - Quad/Graphics - Dallas, TX
Successfullymaintained approximately$40 million in business yearly.
Provided pre-sales and post-sales support for top producers throughoutmy 35 year tenure.
Acted as primary point of contact for each customer.
Pro-activelyengaged customers on a daily basis to gather job requirementsand translated requirementsto the
manufacturing operation teams.
Suggested waysthe customer could improve workflow& processthatwould maximize benefitsfor both the
customer and internally.
Communicated job instructions and deliveryschedules to necessary platforms.
Discussed and collected manufacturing capabilities and requirements from each customer thatensured
production of a successful job.
Remained in constant communication with customersthroughout production in order to inform ofstatus,solicit
additional information needed, and coordinate changes to anyjobs in progress.
Effectivelycoordinated resolutions of customer or manufacturing issues including the engagementofappropriate
departments and recommending appropriate issue responsesto management.
Conferred with manufacturing operationson counts and final runs to ensure the finalproduct metcustomer
requirementsand company standards.
Ensured proper followup on invoicing, product,and deliveryissues.
Education
Mathematics
Eastfield College - Mesquite,TX
Completed 2 years towards degree in Mathematics
Member of the Dean's List.