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Carolyn Christensen
506-454-1315 (home) (506) 292-1957 (cellular)
Email : cchriste505@yahoo.ca
Contract Manager
Solves issues /Explores possibilities/ Looks for solutions to benefit the team and the client
A Contract Manager with over 15 years’ experience in negotiating, implementing, managing (including drafting
amendments and change requests) outsourcing contracts for technology services.
Recognized for her ability to efficiently manage multiple contracts, while delivering quality work and meeting
very tight deadlines. Effective and determined in solving complex contractual situations with clients in the
financial, transportation and retail industries.
Dynamic and excellent communicator with excellent listening skills, enabling her to work with teams to develop
solution and implement. Bases her approach on planning and organization and resolves problems using her
good analytic skills and her ability to simplify issues. Highly credible and confident individual with internal and
external stakeholders who provides value-added, conscientious, efficient and courteous contract management
services.
Professional Experiences and Achievements
Hewlett-Packard Canada Ltd. (HPE)
Contract Manager: 2012-present
IBM Canada Ltd
Contract Manager: 2001-2012
Single point of contact for outsourcing and sales teams who responds to all legal and contract inquiries regarding
contractual obligations. Acts as liaison between the legal department, senior management, the client account teams
and the customer.
 A trusted advisor who works in close collaboration with outsourcing teams by guiding them in negotiations,
drafting contracts and escalating contractual issues risks associated with various business scenarios and decisions.
Negotiated contracts and amendments with third parties to mitigaterisks, including the involvement of key
delivery organizations to ensure a smooth transition to steady state services.
 Analyzed, interpreted and translated various contractual documents into business languageto ensure a good
understanding of the contract by the account teams and make certain that the terms and the conditions of the
contract aremet.
 Participated in governance meetings with customers and escalated important gaps in the understanding and
interpretation of the contract to senior management as required.

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 Established and implemented management processes for contracts such as new templates, the change order
process for new or service changes, and follow-up and risk management logs to enable rapid and effective start-
up of new business relationships.
 Prepared training materials, delivered training sessions and established a mentoring process for the internal Costa
Rica contract administrator team, resulting in a consistent understanding of contractual terms and significant cost
savings to HPE.
 Analyzed requests for proposal (RFPs), collaborated with the sales team, prepared and developed the responses
to terms and conditions for different industries and enterprises. Directly negotiated or collaborated with legal
counsel to draft, resolve gaps and sign contracts, generating new revenue.
Examples are:
 Early extensions of contracts;
 Change requests;
 Decision requests;
 Local enabling agreements; and
 Non-disclosure agreements.
Analyzed contractual terms and services, negotiated the terms and services requiring changes and signed several major
contract renewals resulting in additional revenue in the millions of dollars.
Examples of customercontracts supported and renewed –HPE:
 Insurance company: provided ongoing support and negotiated 52 month extension;
 Canadian bank: provided ongoing support and negotiated 66 month extension; and
 Manufacturing company: negotiated 60 month extension.
Dedicated to collaboration, quality, and bias for action.
HPE awards
Deal Team award for contract extension 2016
Peer-to-Peer FY16 program for Bias for Action.
Peer-to-Peer FY16 program for Partnership First.
2016
2016
Deal Team award for contract extension 2014
Examples of customer contracts supported and renewed –IBM CanadaLtd.:
 Oil refinery and exporting company: provided ongoing support and negotiated an 72 month extension;
 Life insurance company: provided ongoing support and negotiated an 84 month extension;

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 Canadian bank: provided ongoing support;
 Canadian airline: provided ongoing support; and
 Major retailer: provided ongoing support.
Dedicated to collaboration, quality, and bias for action.
IBM awards
Multiple "Deal team" awards - Negotiation and renewal of major contracts 2001 to 2012
Two ”IBM Leadership” awards for extraordinary client support and performance excellence 2003, 2005
Leader of the Pack award for ongoing contribution to client satisfaction 2004
Education
University of Toronto
Other
Highly skilled use of Microsoft (Exchange, Word, Powerpoint, Excel) and Lotus Notes.