1. 12110 Brookmeadow Lane, Dallas, TX 75218 (214)221-­‐0861 cabiggers@hotmail.com
Carol Biggerstaff
1
Expertise
Proven track record of translating concepts and goals into actionable solutions
Adept at developing strategies to maximize individual and organizational performance
Core
Competencies
Conceptualizing what could be
Distilling goals into specific solutions
Improvising ways to solve problems
Making complex information understandable to diverse audiences
Creating interactive group dynamics
Fast learner able to be successful in rapidly changing environments
Leadership
Characteristics
Open-­‐minded and inclusive
Place high value on diversity within and across teams
Seek diverse opinions in order to develop robust solutions
Create an inclusive environment where all people know they can speak openly
Flexible and adaptive
Not tied to one way of doing things
Leverage team dynamics to drive out new ideas and solve problems
Experienced leading teams in complex organizations
Professional
Highlights
Concept Development
Piloted deployment new Bank of America ATMs with video teller functionality leading to the
decision to implement this new technology nationwide.
Led the development and implementation of employee engagement tools for a single line of
business which were ultimately implemented across multiple Bank of America divisions.
Served as subject matter expert for the pilot of a mentoring program for high potential diverse
employees to evaluate the impact to employee engagement and retention.
Established nationwide communication function for the Trust Operations Division resulting in
improvements to the quality and timeliness of information impacting customers.
Launched retirement consulting function for Bank of America Corporate Trust and contributed
$2.5M in new business.
Organizational Effectiveness
Utilize Six Sigma methodology to improve core business processes
Develop and implement communication and stakeholder management plans for successful
deployment of organization and process change.
Design and facilitate executive meetings driving out specific tactics to deliver on specified
objectives through innovative meeting design and facilitation.
Program Management
Lead the team responsible for installation of Bank of America ATMs nationwide, managing
cross-­‐team integration and program risk.
Managed project portfolio to open new banking centers for Bank of America delivering a 50%
reduction in process duration.
Provided subject matter expertise for the development of internal communications emphasizing
linkage between corporate and team goals.
Led deployment of temporary banking facilities in response to the Hurricane Katrina disaster.

2. 12110 Brookmeadow Lane, Dallas, TX 75218 (214)221-­‐0861 cabiggers@hotmail.com
Carol Biggerstaff
2
Employment
History
Senior Change Manger/Program
Manager
Bank of America 2001 Present
Internal Communications Manager Bank of America 1998 -­‐ 2001
HR Generalist & Executive Recruiter Bank of America 1994 -­‐ 1998
Retirement Planning Consultant Bank of America 1991 -­‐ 1994
Manager, Trust Mortgage Department Bank of America 1984 -­‐ 1991
Education Double Major -­‐ Business
Administration & Psychology
Southern Methodist
University
Dallas, Texas
1983
Additional
Credentials &
Activities:
Six Sigma Greenbelt Certified
Bank of America Consumer Banking 2014 Top Performer Award
Symposium Volunteer
Member International Association of Business Communicators
President, Docent Board, Dallas Zoo (2006)
Volunteer, Interpretive Conservation Guide, Dallas Zoo (2000 to present)
Corporate Volunteer, Dallas Chamber of Commerce Leadership Mentoring Program, Lisbon
Elementary School (2004)