Resilience Booster Shot for HR Professionals How to stay focused, energized and positive when managing a staff reduction or other challenge Companies often invest in training to rebuild optimism, confidence and engagement for survivors of a downsizing, and these interventions are always delivered after the displacement event is over. Virtually no resources are devoted to bolstering the resilience of HR professionals tasked with the hands-on aspects of a downsizing before and during the event. Human Resources professionals tend to be highly empathetic and caring towards others, and in their drive to care for their colleagues, they often fail to take care of themselves first. This can (and often does) drain their resilience and reduce their effectiveness. In this 45-minute webinar, participants will learn concrete skills to help them feel better and do better in this difficult circumstance. By the end of this webinar, participants will be able to: Better understand how their thoughts drive their feelings and actions Recognize that their thoughts are often not accurate, especially in the midst of adversity Identify the one emotion that most interferes with their productivity Learn the specific kind of thinking that leads to that disruptive emotion, and how to reduce the emotion by engaging their thinking Identify at least one 'Iceberg Belief' that gets in their way Learn a skill to melt or steer around the 'Iceberg,' leading to greater resilience and better results Relate this learning to a specific workplace challenge Dean Becker is an accomplished executive and consultant with more than 25 years of experience selling and delivering executive search, training and executive coaching services to organizations and individuals worldwide. He is also a recognized expert in the field of individual and organizational resilience, having co-founded Adaptiv Learning Systems, and having directed the development and delivery of Adaptiv’s research-based resilience assessments, coaching and training programs. Dean holds an MBA in Medical Group Management from University of St. Thomas, and a BA in Psychology from Franklin & Marshall College.

1. Resilience Booster Shot for
HR Professionals
Proudly sponsored by
Dean Becker
VP, Corporate Business Development
Kelleher Associates, LLC
dbecker@kelleherllc.com

2. Are you resilient?
P1

3. Then why are you here?

6. 6

9. Why are you here?
• Boost your own resilience in the face of
•
•
•
•
Large scale change
Shifting job roles
Shrinking resources / increase work demand
Stress
• Think about how others in your organizations
might benefit from developing greater resilience

11. Agenda
•Introduce you to the Kelleher resilience model
–7 Resilience Factors
–Resilience Assessment (RFI)
–7 Skills
•“Test Drive” 2 Skills

12. “More than education, more than
experience, more than training, it’s
resilience that determines who
succeeds and who fails.”
Dean Becker, CEO, Adaptiv Learning Systems “How Resiliency Works”, Harvard Business Review.

13. What resilience is NOT

14. Resilience is the intelligent
deployment of limited resources
At times we attempt to solve the
unsolvable
At times we give up prematurely

15. Serenity Prayer
We need serenity to accept those things we cannot change
We need courage to change the things we can
And we need the wisdom to know the difference

16. The 7 Adaptiv
Resilience Factors

17. Emotion Regulation
Impulse Control
Causal Analysis
Self-efficacy
Realistic Optimism
Empathy
Reaching Out

18. Resilience Factor Inventory®(RFI)

19. The 7 Resilience Skills
1.
2.
3.
4.
5.
6.
7.
Discovering Your Emotion Radar
Avoiding Thinking Traps
Navigating Problem Icebergs
Getting Flexible Around Your “Why?” Style
Harnessing Positive Emotion Radars
Tapping Into Positive Icebergs
Creating Connection

20. The 7 Resilience Skills
1.
2.
3.
4.
5.
6.
7.
Discovering Your Emotion Radar
Avoiding Thinking Traps
Navigating Problem Icebergs
Getting Flexible Around Your “Why?” Style
Harnessing Positive Emotion Radars
Tapping Into Positive Icebergs
Creating Connection
© 2013 Adaptiv Learning Systems

21. “The research also shows that more than
genetics, more than intelligence, more than
any other factor, it is Thinking Style that
determines who is resilient and who is
not.”

22. Thinking Styles
Habits in how we think about:
• why something happened
• what might happen next
• how the world should be
• how we should be
© 2013 Adaptiv Learning Systems

23. Thinking Styles
Learned from parents
© 2013 Adaptiv Learning Systems

24. Thinking Styles
Firm by 8, concrete by 18
© 2013 Adaptiv Learning Systems

25. Thinking Styles
Shortcuts under stress
© 2013 Adaptiv Learning Systems

26. Thinking Styles
Often inaccurate
© 2013 Adaptiv Learning Systems

27. Inaccurate thinking
can sap our resilience and get us into trouble.

30. Skill 1
Locating Non-resilient
Emotion Radars

31. Thinking, Feeling, Doing
Event
Impact:
What we feel
and do

32. Thinking, Feeling, Doing
Event
Our Thoughts
Impact:
What we feel
and do

33. Emotion Radar Practice
• Event
•
•
You’ve been working much longer hours for the past several
weeks, doing project work, writing reports, serving multiple
masters, responding to shifting priorities, and trying to balance
work and home. You get home at the end of a particularly
tough week and your spouse/partner complains that you’re a
workaholic and need to start making your relationship more of
a priority.
Thoughts – What would go through your mind like tickertape in
that instant – not 5 minutes or even 5 seconds later?
Impact – What would you feel and do in that moment?

34. Common Emotion Radars
Typical Thought Reaction
Radar
Emotion
“I’m not managing this relationship very well.”
Loss
Sadness
“This isn’t good – what if he’s really unhappy?”
Future Threat
Anxiety
Violation of Your
Rights
Anger
Lack of
Resources
Frustration
“She’s right. She deserves better.”
Violation of
Another’s Rights
Guilt
“He really caught me out this time.”
Loss of Standing
Embarrassment
“It’s wrong to put work above family.”
Violation of Your
Own Standards
Shame
Neutral
OK
All is well!
Delirious
P2
Happiness
“I deserve more support than I’m getting!”
“There’s nothing I can do about this.”
“We’ve worked through this before and can do it
again.”
“This proves it – she really loves me!!!”

35. Skill 3
Navigating Around
Problem Icebergs

36. Surface Thoughts vs. Icebergs
Surface thoughts
 Surface of our
awareness
 Specific to one Event
 Easy to tune into
Icebergs
 At a deeper level / More
difficult to capture
 Must’s and should’s
 Fuel tickertape
 Cause red-line emotions
 Empowered when we
uncover them

37. Identifying your own Icebergs

38. Achievement Icebergs
“Being successful is what matters most.”
“Quitters never win.”
“I should get everything right.”
P3

39. Social Icebergs
“It’s my job to make sure people are happy.”
“I should always be there for the people I love.”
“Sacrificing for others is the right thing to do.”
P4

40. Icebergs about Control
“If you want it done right, do it yourself.”
“The world should be fair.”
“People should play by the rules.”
P5

41. Options for Handling Icebergs
Melt
Steer Around
Embrace

42. Icebergs - A closer look
Perfectionism
“If it’s not done perfectly it’s a failure.”
“I must get everything right.”

43. Icebergs - A closer look
Managing / Delivering bad news
“I want people to always think the best of me.”
“It’s my job to make sure people are happy.”

44. Icebergs - A closer look
Work/Life Balance
“Being successful is what matters most.”
“I should always be there for the people I love.”

45. THANK YOU
Your Questions
Proudly sponsored by
Dean Becker
VP, Corporate Business Development
Kelleher Associates, LLC
dbecker@kelleherllc.com