Presentación de la Estrategia de calidad y seguridad en aplicaciones móviles de salud de la Junta de Andalucía realizada por Javier Ferrero Álvarez-Rementería en la cumbre IDC de salud, el 10 de septiembre de 2013 en Londres.

1. Acredita Mobile
Quality and Safety Strategy
in Mobile Health Applications
Javier Ferrero
CIO, Andalusian Agency for Healthcare Quality
javier.ferrero@juntadeandalucia.es

2. 1. About mHealth
2. The Andalusian Public Health System
3. The Andalusian Agency for Healthcare Quality (ACSA)
4. Acredita Mobile: focus on healthcare professionals
5. mHealth Integration, Personalization and Regulation
Contents

3. 2005 near St. Peter's Basilica to bid farewell to Pope John Paul II
Introduction to mHealth

4. St. Peter's Basilica at the Vatican on March 13, 2013.
A changing world, even if some ancient traditions remain the same.
Introduction to mHealth

5. The use of mobile technologies in
addressing health problems can
transform the way in which health
services are delivered worldwide.
About mHealth

6. About mHealth

7. Andalusia
Surface: 87.597 Km2
Population: 8.302.323 hab.
+ 21 M Tourists/year
Andalusian Public Health System
Andalusia
Primary Care Centres
Public Hospitals
Healthcare Professionals
M€ Annual Budget (2013)
Pharmacies
1.514
48
102.000
8.431
3.602

8. The Andalusian Healthcare Model
Andalusian Public Health System
95 M appointments/year
121 M e-prescriptions/year
8.24 M individual eHR
Patient-Centered
Care
Professional
competences
Process
Management
Clinical
Management

9. Public foundation developed by the Health
department of the Andalusian Regional
Government to promote and develop
quality policies in the Andalusian Health
System.
www.juntadeandalucia.es/agenciadecalidadsanitaria
The Andalusian Agency
for Healthcare Quality

10. The Andalusian Agency
for Healthcare Quality
Knowledge Management
Process Management
Clinic Management
Patient Safety
Competences
Management
Excellence in Management
Quality of Care
Professional Quality
Improved
Process
Certification
Certification (Accreditation)

11. Accreditation… why?
Acredita Mobile
To reduce variability
To share knowledge
and best practices
To favour continuous professional development and excellence in care practice
To ensure quality care service delivery
To improve health centers
organization and collaboration
To promote efficiency

12. ACSA Accreditation Model
 ACSA accreditation model grants a role to
self-assessment in all the programmes.
 Continuous improvement is based on the
potential possessed by the people and
organizations.
 Accreditation means getting explicit and public
recognition of compliance with the
requirements to provide quality care and the
beginning of a line of continuous improvement.
 Accreditation is not an end in itself, but a
dynamic, continuous and evolving process,
which provides the opportunity to establish
development options to grow in quality.
The Andalusian Agency
for Healthcare Quality

13. Certification Activity
The Andalusian Agency
for Healthcare Quality
+27.000
training
activities
+50 training
units
+20.900
professionals
incorporated into
the process of
accreditation of
their
competences
+80 web
pages
+700 Health Centers and
Units: primary care,
hospitals, emergencies,
clinic, management units,
pharmacies, laboratories,,
blood transfusion centers,
etc.

14. ACSA Acreditation Model
International Activity
The Andalusian Agency
for Healthcare Quality

15. The Andalusian Agency
for Healthcare Quality
Diabetes
Reference
Standards
Expert
Committee
Patient
Care
Best
Practices
Certification
Manual

16. Objectives
- To facilitate learning and continuous
improvement of health professionals.
- To improve the delivery of health services,
bringing best professional practices to the
point of care.
- To optimize the working time of health
professionals, reducing the administrative
burden.
- To increase efficiency of operating
processes of the Health Centres.
Acredita Mobile:
focus on healthcare professionals
Development of a mobile application
for reaching quality standards and
best practices in real and daily work,
the continuous improvement of
healthcare processes and the
accreditation of healthcare
professionals skills.
Solution

17. Accreditation in mobility
Acredita Mobile:
focus on healthcare professionals

18. Improvement through mobility
 Bedside information, providing access to
tools, utilities and references at the point
of care.
 Communication area, including a realtime
chat with coordinators, tutors and
other colleagues in the accreditation
process, allowing documents sharing.
 Push notifications service and social
networks integration.
 Access to information resources, such
as documentary references related to
the process, and links to metasearch
engines, based on keywords and
subject areas.
Acredita Mobile:
focus on healthcare professionals

19. Improvement through mobility
 Simplification of the evidences submission
process, through the generation of drafts;
tools to incorporate new proofs on real-time
(scanning of documents, voice recording...);
automatic creation of reports from self-
auditing processes; suggestion, by the app,
of different evidences that can be completed
using the same patient health record.
 Enhancement of the submitted evidences
accuracy, by using a checklist with all the
requirements that ensure their validity.
Creation of a FAQ list.
 Assessment process planner, setting
milestones and deadlines notifications,
integrated with the device calendar.
 Secuential self-assessment, according to the
healthcare process and grouping evidences
by tasks and type of patient
Acredita Mobile:
focus on healthcare professionals

20. Intel Case Study
Acredita Mobile:
focus on healthcare professionals

21. App development, integration and personalization
- For citizens: Apps and PHR.
- For healthcare professionals:
Accreditation and Continuous
Improvement.
Project “It’s in your hand”
mHealth Integration,
Personalization and Regulation

22. Checklist verificationIncident reportingRecuerdaMed
Service
Connector
Citizen health folder
Ask about your Health
A set of mobile applications to support the quality and safety of health care
appointment
with the doctor
mHealth Integration,
Personalization and Regulation
Integration
E.P.H. Costa del Sol (Malaga)
H. U. Puerta del Mar (Cádiz)
HARE Utrera (Seville)

23. www.calidadappsalud.com
Recommendations for the design, use and evaluation of health apps
mHealth Integration,
Personalization and Regulation
First reference guide for health Apps in
Spanish language worldwide
Developers Healthcare
Professionals
Users
September, 2012

24. Health App Certification
mHealth Integration,
Personalization and Regulation
Evaluation
App
Library
Self-assesment
May, 2013
…Sep, 2013

25. www.calidadappsalud.com
@CalidadAppSalud
facebook.com/CalidadAppSalud