Sridhar Iyengar, VP Product Management at Manage Engine spoke at the CIO Event (dot) com/me

1. Real-Time IT for the
New Speed of Business
Sridhar Iyengar
Vice President - Product Management
ManageEngine

2. Agenda
• ManageEngine : Who we are?
• What is ‘Real-Time IT’ & it’s Relevance ?
• ManageEngine Solutions for ‘Real-time IT’

3. ManageEngine – A Background

4. Who We Are
The Real-Time IT Management Company
• Enterprise IT management
software division of Zoho Corp.
(founded 1996)
• ManageEngine established as a Zoho
product line in 2002 Corporation
• Self-funded & Privately
held, Impressive growth, Rock- WebNMS ManageEngine zoho.com SaaS
solid supplier & partner
• Over 1700 employees
• 60,000+ ManageEngine 60,000+ customers 5M+ users
OEM / Telecom Business. World #1 Business
Strong Product line
in EMS frameworks Apps, Collaboration, Productivity
Marquee customers Suite
customers

5. Our Approach
A No-Frills Philosophy Driven by R&D, Focused on You!
• ManageEngine challenges the Status Quo
– Complex, expensive IT management
products
– Delivered by high-overhead sales
organizations
– High-margin product portfolios
• Our no-frills philosophy
– Driven by Research and Development
– 100% focused on the technology needs and
business imperatives of our customers
• Our product portfolio and functionality
– More than 20 products including IT360 for
Integrated IT Management
– Proven business value and technical
excellence

6. Our Customers
Business-Focused IT Organizations Worldwide
• 60,000+ customers in
over 185 countries
• Serving companies that
manage complex, multi-
vendor and highly
virtualized/cloud IT
infrastructures
• 3 out of every 5 Fortune
500 companies use
ManageEngine

7. Our Customers Tell The Story
Great products and services at great Gone are the days when IT was easy
prices. Oh and the tech support, you to manage. We were using HP
guys rock! I don't have to spend 30 OpenView for a long time but it just
minutes waiting on the phone. Call doesn’t fit into the current business
backs always happen, email follow landscape. Today we are managing
ups are always in my inbox! infrastructures using IT360. The
– Shane Allen - DriveTime, Inc. ManageEngine team and support
have been brilliant!
– Larry Dutton,
Redstone Technologies
Manage Engine's Service Desk has ManageEngine continually
allowed us to be more responsive to comes up with new, innovative
our customers. It has everything you products that seem to fit the bill
need to deliver best of breed (ITIL-
of what we're looking for.
based) services.
– IT Resource Manager, Idaho State
– Kimberly Stowe,
Tax Commission RSI Enterprises, Inc.

8. Real-Time IT for the New Speed of
Business

9. Today’s Business & IT Objectives
• IT infrastructures today are far more:
– Dynamic
– Flexible
– Elastic
• IT organizations must control, manage and optimize IT
Cost & Efficiency Agility Reliability
Lower Cost to redirect Enable Flexible Agile IT Reduce Complexity to
investment into Service Delivery to Simplify Operations &
relevant opportunities meet business needs Maintenance

10. Business & IT Priorities Pull CIOs in multiple directions
• How to combine growth with operational efficiency?
• How to enhance customer experience?
• How to cut costs?
• Top-3 Business Strategies in 2012
– Increase business growth SURVEY #1: Are your
– Attract & Retain new customers strategies are inline
– Reduce Enterprise cost with these?
• Top-3 IT Strategies in 2012 Any other goals to add
– Deliver Business Solutions to these?
– Reduce Cost of IT
– Develop & Manage Flexible Infrastructure

11. Need of the Hour?
Embrace ‘Real-time IT’ to operate at speed of Business
• Make the most of today’s
game-changing Cloud &
technologies Virtualization
• Deliver immediate services
to organizations that are Integrated IT
On Demand
operating at an ever- Management
increasing pace Real-
Time IT
• Leverage IT and
infrastructure to support
new business models and
Social &
applications Collaboration
Mobile

12. ManageEngine Solutions

13. ManageEngine Solutions for IT Management
20x20 IT Vision
Cloud &
Virtualization
Network IT Help Desk & Windows
Management Management
Integrated IT
On Demand
Management
Real-
Time IT
Server & Application Social &
Log Analysis &
Mobile
Collaboration
Management Security Management

14. Data Center Management
• Infrastructure Monitoring : Can IT teams
Network, Server, Storage, Applications
get out of "break-fix" mode to
• Virtualization Management
• IT Change Management impact business performance?
• Network Traffic Monitoring
• Password Management
• Security Compliance
Ensure Application uptime "The ability to rapidly understand, track
Implement ITIL best practices and remediate an IT event or fault is a
Empower IT teams critical step to aligning IT management
Ensure Performance & availability with the needs of the business.”
Reduce VM Sprawl – Gartner

15. Physical, Virtual & Cloud Management
• Private & Public Cloud
Monitoring
• Virtual & Physical
Infrastructure

16. ITIL Service Desk for ITSM
• Incident Management
• Problem Management Run IT
• Change Management Enhance Support
• Knowledge Management Satisfy
• CMDB Automate
• Service Catalog
• Project Management
Improve asset control
“The fundamental role of the help desk
Implement structured change
continues to incrementally grow as a
Equip mobile service teams
primary IT hub.”
Accelerate issue resolution
– Gartner
Easily implement ITIL

17. SIEM: Log Analysis & Security Management
Turn logs into actionable info
Ensure Compliance
Watch out for intruders
Enforce Security Policies
Detect Vulnerabilities
Control access to resources
Manage Privileged Passwords
Controlled Change Management
Gain operational visibility Are defense
Monitor attempted breaches mechanisms in place
Control internal threats to protect confidential data and
Maintain business policies customer privacy and
Ensure compliance ensure compliance?

18. Windows Systems Management
• Active Directory Solutions
• Desktop Lifecycle Management
• Manage Windows infrastructure
• Manage Windows Apps – Exchange
• Windows Patch Management

19. On-demand SaaS Solutions
Agility
Instant Provisioning
Elastic expansion
Cost & SURVEY #2: How many
Efficiency are considering cloud-
Pay-as-you-go based SaaS solutions?

20. Mobility Solutions
Mobile Device Management
SURVEY #3: How many
are looking at MDM
solutions?

21. Mobility Solutions
Management via mobile devices
• User interface on mobile
• Manage IT from anywhere

22. IT Pulse : ‘Social IT’ for Enterprise
Real-Time Skills &
Social Media Problems Knowledge
Technology for IT Improve User
Satisfaction
Operations & Service
Collaborate & SLA, Metrics &
Management Share Priorities
End-Users collaborate with IT
IT teams collaborate with each other SURVEY #4: How many
believe that ‘Social IT’ will
All Collaboration in Real-Time result in responsive IT
Solve problems in Real-Time

23. IT360: Integrated Management Suite with a 360 degree view
• Business Service Dashboard
Service • IT Service Management
Management • SLM
• Trend Analysis
Application • End-user Experience
• APM
Monitoring • Synthetic Transactions
• Network, Servers, Database, Middleware
Infrastructure • Fault, Performance, Capacity
Monitoring • Physical & Virtual
• Private & Public Cloud
Gartner says:
“Integration of Availability and Performance Management tools with Service
Desk promises Increased IT operations efficiencies, resulting in :
– Reduced IT downtime and
– Improvement in service quality and support to the end user.”

24. IT360 as ‘Operations Bridge’ : Break IT Silos
Operations Bridge
“Physical location where IT Services and IT Infrastructure are monitored and managed."
• Using IT360 as ‘the Operations Bridge’
SURVEY #5: How many believe that
– All actionable IT events and Incidents are
‘Integrated IT Management’ will
loggedresult in higher qualityDesk
in IT360 Service of IT Service?
– Visibility for Service Desk & NOC Teams for
faster resolution

25. ManageEngine: Awards & Recognition

26. ManageEngine: Awards & Recognition

27. Questions?
Cloud &
Virtualization
Integrated IT
On Demand
Management
Real-
Time IT
Social &
Mobile
Collaboration

28. Thank You
sridhar.iyengar@manageengine.com
@iSridhar