2. PERSONAL PARTICULARS
Surname Coetzee
Full name Charlene
I.D Number 831127 0010 08 8
Date of birth 27 November 1983
Age 32
Nationality South African
Drivers License
Physical Address 02 Wimborn Ave, Silverfields, Krugersdorp, 1739
Contact number 011 955 4229/ 081 768 7226
Marital status Single
Dependents One (Boy 6years old)
Health Excellent
Available Immediately
EDUCATION (School)
Highest standard passed Grade 12
Year 2002
School attended Bastion High School
Subjects English, Afrikaans, Geography, Accounting
Travel and Tourism, Hotel Management
Certificates Accounting, Practical Anchor Yeast Baking,
Hotel Housekeeping 48hr,
Hotel Housekeeping and Catering 69hr
EDUCATION (After School):
TRAVEL AND TOURISM
Course Galileo S.A
Date 24/02/2003 – 07/03/2003
Subjects Comprehensive training on all functionality of
the Galileo, Reservation system including
other * Air tickets * Car rental Hotel reservations
* Fare checks Quotations and Tickets
EARLY CHILDHOOD DEVELEPMENT
Course Early Childhood Development
Date 2004 (Intec)
Subjects * Fundamental Component * Facilitating Active
Learning * Facilitating Healthy Development
* Managing the Learning Program * Making ECD
Learning Resources* Facilitating Creative Art
* Facilitating Learning through Stories, Songs
* Computers Literacy
COMPUTER EXPERIENCE
MICROSOFT: WORD, EXCEL, POWER POINT, ONENOTE,
PUBLISHER. OUTLOOK, QUICKTRAV
INTERNET All internet sites and emails
3. WORK EXPERIENCE
Name of Company Chamdor, Factory Sales
Position held Backoffice assistant
Duties Checking Orders for 4 branches, excel costing updated,
Price changes, making masters, update masters,
client quotations
Period of work 4 Nov 2015 – current
Contact person Chantel Smit Financial Manager – Tel: 011 762 1401
WORK EXPERIENCE
Name of Company Tommy Martin
Position held Reception
Duties Switchboard duties, assisting with ordering of uniforms,
Filling ext
Contact person Elicia Financial Manager – Tel: 011279 5600
WORK EXPERIENCE
Name of Company CruiseMasters / Rohde Reisen Travel
Position held Senior Cruise Consultant / Reception
Cruise Company Holland America Line (Seattle), Windstar
Cruises (Seattle), Costa Cruises (Italy),
Star Cruises (Singapore)
Car Hire Budget, Avis, Tempest, Hertz, Imperial, Dollar
Foreign Exchange ZAR (Convert to R) EURO, US DOLLAR, SGL DOLLAR
Duties Reception Duties:
Operating (OptCon) switchboard (Answer, Direct,
Scanning & messages of all calls)
Handling of all clients telephonic & Walk-in clients
Stationery & all stock orders brochures posting
Prepare and Set up delivery schedule for the driver
Arranging of Ship Visits for all Travel Agents & staff
Personal Assistant to Director:
Receiving & Sending emails & keep dairy.
Schedule, set up & arranging meetings/general duties
Senior Cruise Consultant Groups, Incentives & FIT
GROUP Bookings 30+Pax & FIT (individual pax)
Promoting and marketing for business (inc FB page)
Handling of Groups (30 and more pax) starts to end.
Dealing direct with Inventive Houses / Travel Agents.
4. Invoice and collecting of payment by deadlines
Assure payments made to cruise line by deadlines
Flight Booking: (Groups & FIT’s)
Booking flights for Individual & Group Passengers
Domestic, International Flight Bookings (All Airlines)
Booking/Arranging: - Transfer, Car Hire, Coaches
Accommodation: (Groups & FIT’s)
Book and arrange all types of accommodation (ships,
Hotel, Lodge, Self-catering & Bed & Breakfast.)
Period of work 10 years 8 months
Contact person Peter Rohde (Executive Director) Tel: +27 82 747 7715
WORK EXPERIENCE
Name of Company Dottieland Nursery School
Position held Teacher (Temp)
Duties 3 months – Grade 0 & After School (home exc)
Period of work 2 months
Contact person Janet (Owner)
PERSONAL QUALITIES
I believe that I am a go-getter and always eager to meet new people and take on new tasks and challenges.
Once I take on a task or challenge I will not rest until I believe that there is no more space for improvements and
the job is completed to the best of my ability. I have no problem communicating with people from different
cultures and backgrounds, as I believe all people should always be considered as one.
My best believe in the world is: To always start and end your day with a smile and say thank you just for being
given another day on earth :-).
One quote that to always remember: A single smile and laughter of a child can make you change the way
you look at life .
