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Last Mile Services in Rural / Shadow Areas 
By 
Mr. Anurag Gupta 
Founder, Zero Base Micro Finance Foundation 
Mumbai 
Presented at 
National Consultation on 
Open Educational Resources for Skill Development 
Organised by 
Commonwealth Educational Media Centre for Asia (CEMCA), New Delhi 
In Collaboration with: KNI Trust, Gurgaon 
Venue: Hotel Royal Plaza, New Delhi 
Date: 28 November, 2014
Last Mile Services in Rural / Shadow Areas 
• To be operated at density in Districts we select: 4 
Women Micro-Entrepreneurs formed as a Joint 
Liability Group in each Gram Panchayat. 
• Each woman micro-Entrepreneur buys a 4” NFC 
phone (target Rs. 4000) as basic starting equipment. 
Aadhar FP scanner added as an option for Rs. 2500. 
• Pratham provides applications. Illustration shows the 
launch screen of such a phone. 
• Villagers enlisted as Members. Rs. 30 for RFID card; 
Rs. 10 / month Membership Fee. 
• Income potential between Rs. 800-6000 / month. 
Key Challenge: The target women micro-entrepreneurs 
are completely illiterate.
Anurag Gupta, CEO - A Little World Pvt. Ltd. 
+91.98332.89382 anurag@alittleworld.com 
Problem of illiteracy is compounded: 
• While the selected women micro-entrepreneurs are 
most enthusiastic, they are usually quite ill 
equipped as well as unwilling to travel to the 
nearest District HQ to get any sort of training – 
such as from an RSETI. 
• No training material available for the illiterate. 
• As new applications and capabilities will get added, 
re-training will be required frequently. 
Solution: 
• Redesign mobile interface so it can be used by 
completely illiterate persons with a little training. 
• Use pictures, small animations, audio files to make 
interface easy to understand, remember and use. 
• Impart training using the SAME mobile. 
• Once they get used to utilising training material on 
the same device, retraining is no problem. 
• Use peer learning - JLG meeting every week is 
used to exchange notes and clarify doubts. 
Appeal: 
• Please let us know if suitable / useful 
tools are available to train illiterate 
persons.

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Last Mile Services in Rural Areas -by Mr Anurag Gupta

  • 1. Last Mile Services in Rural / Shadow Areas By Mr. Anurag Gupta Founder, Zero Base Micro Finance Foundation Mumbai Presented at National Consultation on Open Educational Resources for Skill Development Organised by Commonwealth Educational Media Centre for Asia (CEMCA), New Delhi In Collaboration with: KNI Trust, Gurgaon Venue: Hotel Royal Plaza, New Delhi Date: 28 November, 2014
  • 2. Last Mile Services in Rural / Shadow Areas • To be operated at density in Districts we select: 4 Women Micro-Entrepreneurs formed as a Joint Liability Group in each Gram Panchayat. • Each woman micro-Entrepreneur buys a 4” NFC phone (target Rs. 4000) as basic starting equipment. Aadhar FP scanner added as an option for Rs. 2500. • Pratham provides applications. Illustration shows the launch screen of such a phone. • Villagers enlisted as Members. Rs. 30 for RFID card; Rs. 10 / month Membership Fee. • Income potential between Rs. 800-6000 / month. Key Challenge: The target women micro-entrepreneurs are completely illiterate.
  • 3. Anurag Gupta, CEO - A Little World Pvt. Ltd. +91.98332.89382 anurag@alittleworld.com Problem of illiteracy is compounded: • While the selected women micro-entrepreneurs are most enthusiastic, they are usually quite ill equipped as well as unwilling to travel to the nearest District HQ to get any sort of training – such as from an RSETI. • No training material available for the illiterate. • As new applications and capabilities will get added, re-training will be required frequently. Solution: • Redesign mobile interface so it can be used by completely illiterate persons with a little training. • Use pictures, small animations, audio files to make interface easy to understand, remember and use. • Impart training using the SAME mobile. • Once they get used to utilising training material on the same device, retraining is no problem. • Use peer learning - JLG meeting every week is used to exchange notes and clarify doubts. Appeal: • Please let us know if suitable / useful tools are available to train illiterate persons.