In October, C/D/H presented at the West Michigan HDI chapter meeting . During the session, attendees heard about one of the newest and most promising areas in technology, virtual desktops. This is a copy of that presentation. View to learn more about: ■What virtual desktops are and why they getting so much attention ■The advantages and disadvantages of VDI ■The pros and cons of the three leading vendors ■How to select the right solution For more information contact C/D/H at (616) 766-1600 or (248) 546-1800 today!

1. CDH
VMware, Microsoft, or Citrix: Whose
CDH Virtual Desktop is Right for You?
October 2010

2. CDH Quick Facts
About Us Approach Partnerships
• 20th Year • Vendor Agnostic • Microsoft Gold
• Grand Rapids & • Non-reseller • VMware Enterprise
Royal Oak • Professional • Cisco Premier
• 25 Staff Services Only • Novell Platinum
• Citrix Silver

3. CDH Expertise
Project Management Infrastructure
Collaboration Access & Identity Management

4. CDH Presenter
• Chris Monks
MCSE, CAPM, CCNA
ChrisM@cdh.com

5. CDH Agenda
• Overview of VDI
• Benefits of Hosted Desktops
• VDI Drawbacks
• Key Players
• Microsoft
• Citrix
• VMware
• Feature Comparison
• Licensing Comparison
• What is Right for You?

6. CDH Overview
• SBC - Server based computing
– Centralized Distributed Centralized
• Virtualization
– Decoupling OS from hardware
– Sharing hardware resources
• VDI - Virtual Desktop Infrastructure
– Hosted virtual desktops
– Combination of SBC and virtualization

7. CDH Expectations
2008 IDC Report

8. CDH Desktop Management
• TCO for the traditional corporate desktop
– $3500 and $5000 per user, per year
– End user operational costs nearly 45%
• Hosted virtual desktops 2% to 12% more
cost effective than traditional PCs

9. CDH Physical vs. Virtual
Cost Physical Virtual
Desktop Desktop
Client hardware $900 $300
Server hardware - $250
Virtual desktop solution - $120
PC deployment costs $185 $25
Operations: Support, software $600 $392
deployment, backup, security, virus
protection
End-user operations: Training, self- $2215 $704
support
Annual downtime cost $90 $30
TOTAL $3990 $1821
Gartner TCO Comparison of PCs with Server-Based Computing

10. CDH Components
• Virtualization platform
– Highly available, resource load balancing
• Connection Broker
• Endpoint
– Desktop, laptop,
thin client
• Hosted desktop
• Application
deployment
process/solution

11. CDH Benefits
• Longer life of endpoint devices
• Centralized administration
• Improved security
– All data stored in datacenter
• Speed of deployment
– New user
– New operating system
– Updates / patches
• Single image – hardware independence
– No longer need multiple images
• Better hardware utilization
• Higher availability

12. CDH Drawbacks
• Large initial investment
– Servers for virtualization infrastructure
– FC or iSCSI SAN for shared storage
– Network infrastructure
• More expensive than other SBC solutions
– Cost benefit analysis
• IT training
• Reliance on network connectivity
• End-user experience

13. CDH Key Players
• VMware
– View
– Virtual Infrastructure / vSphere
• Citrix Systems
– XenDesktop
– XenApp (Presentation Server)
– XenServer
• Microsoft
– Remote Desktop Services (Terminal Services)
– Hyper-V
– Windows Server and workstation operating
systems

14. CDH Microsoft
• Remote Desktop Services
– Remote Desktop Connection Broker
– Web Access and RemoteApp
– Remote Desktop Virtualization Host
– Remote Desktop Gateway
• Windows Server 2008 R2
• Microsoft Hyper-V
• System Center Virtual Machine Manager

15. CDH Virtualization
• Microsoft Hyper-V R2
– Live migration
– Shared Cluster Volumes
– Integration with System Center Operations
Manager 2007
• Virtual Machine Manager
– Management of Microsoft virtualization
– Single Administrative view
– Templates, cloning, library, PRO Tips

16. CDH Remote Desktop Services
• Connection Broker
– Desktop pools
• Secure remote access
– Remote Desktop Gateway
• Web Access
• RemoteApp

17. CDH Connection Manager
• Remote Desktop Connection Manager
– Load balancing of connections
– Hosted Desktop
• Assigned
– User assigned to dedicated desktop
• Pool
– User connects to any available desktop
• Remote Desktop Gateway
– Secure remote access to desktops

18. CDH Application Deployment
• System Center Configuration Manager
– Lite or Zero touch OS deployment
– Application deployment
• Remote Desktop Services
– RemoteApp
• App-V
– Application virtualization

19. CDH App-V
• Acquisition of Softricity
– Originally renamed SoftGrid
• Application virtualization
– Application sandbox
– Streaming
– Deployment

20. CDH Profile Management
• Profile Management
– Microsoft roaming profiles
– Maintain settings across devices
• Folder redirection
– User files stored on server
– Flexibility in hosted desktop

21. CDH

22. CDH Microsoft Demo
• Overview
– Microsoft Virtual Machine Manager
• Windows 7 and Windows XP desktops
– Remote Desktop Services
• Setting up desktops (Administrator)
– Assign personal desktops to users
– Create new desktop pool
• Connect to Desktop (End User)
– Connect to desktop in RDS web
– Connect to desktop via session broker RDP

23. CDH Citrix
• XenDesktop
• XenServer
• XenApp
– Formerly Presentation Server
• Provisioning Server
– Ardence
• Profile Management

24. CDH Virtualization
• XenServer
– Live migration with XenMotion
– XenCenter for management
– High availability with resource pools
• Platform support
– Open architecture
– Any endpoint device
– Any virtualization platform

25. CDH XenDesktop
• Desktop delivery controller
• Citrix receiver, agent, web console
• Desktop pools
– Pool
– Assigned
• Persistent
• Non-persistent
• Desktop availability
– Work hours

26. CDH Provisioning Server
• One to many
– Streaming OS to endpoints
– vDisk image
• Private to one desktop
• Shared with many desktops
– WriteCache
• Local, server, RAM
– Not restricted to only virtual machines

27. CDH XenApp
• Citrix Presentation Server
• Virtualized application delivery
– Use XenApp server for processing
• Streaming application delivery
– Use virtual desktop for
processing
– Sandbox
– Pre-caching

28. CDH Profile Manager
• Windows service that monitors logon and
logoff
• Maintain settings across devices
• Granular control of profile
– Reduce profile bloat
• Settings deployed via GPO
• Logoff
– Only changes synchronized
• Logon
– Local profile synchronized

29. CDH Citrix Demo
• Overview - Show set-up
– XenDesktop
• Show pools
– Provisioning Services
• Show vDisks and write cache settings
• Setting up desktops (Administrator)
– Create assigned desktop group
– Create pooled desktop group
• Connect to Desktop (End User)
– Connect to desktops in XenDesktop web portal
• Show streaming disk on boot-up

30. CDH VMware
• View
• Virtual Infrastructure / vSphere
– ESX/ESXi
– High Availability
– Distributed Resource Scheduler
– Vmotion
• ThinApp
– Application virtualization

31. CDH Virtual Infrastructure
• ESX/ESXi hypervisor
• Live migration with VMotion
• High Availability
• Resource load balancing
• High consolidation
– Resource pools
– Memory page sharing
– Balloon driver
• Update Manager

32. CDH View Manager
• View Manager
– Connection Server
• Full, Replica, Security
– Authentication
• Active Directory
• RSA Secure Authentication
• Automated and manual pools
– Persistent and non-persistent
• Windows Terminal Services
• Physical PCs / blades

33. CDH View Composer
• View Composer
– Linked clones
– Golden image (Master)
– 70-90% storage savings
• Master image
– Changes made to
differential
– User data disk
• Disk management
– Recompose, refresh

34. CDH Local Desktop
• Enable end-users to check-out desktops
• Enables administrators to extend security and
encryption policies
– Expiration
• Synchronizations Centralized
Virtual
Desktops
VMware
Infrastructure 3
View Manager

35. CDH ThinApp
• Acquisition of Thinstall
• Sandbox environment
• Streaming or local
• No server or client
– GPOs and logon scripts
• Application policies
• Application Link
– Dependencies with other applications
• Application Sync
– Updating applications

36. CDH Profile Management
• User personality disks
– Application and user disk mapped to linked
clone
– Folder redirection to disk
• Roaming profiles
• Folder redirection

37. CDH VMware Demo
• Overview - Show set-up
– Virtual Infrastructure
• Show folders and replicas
– View Administrator
• Show admin console
• Setting up desktops (Administrator)
– Create auto persistent desktop pool with linked
clone
– Assign existing desktop
• Connect to Desktop (End User)
– Connect to desktops in View web portal
– Connect to desktop from View client

38. CDH Feature Comparison
Feature Microsoft Citrix VMware
Infrastructure Microsoft Citrix / Microsoft / VMware VMware
Assigned Desktop X X X
Desktop Pools X X X
Secure Remote Access RDS Gateway Access Gateway Security Server
Application Deployment App-V XenApp ThinApp
RemoteApp
SCCM
Profile Management Roaming profiles Profile Manager Microsoft
Folder redirection Folder redirection User/data disk
Shared storage No Provisioning Services View Composer
Offline desktops No No Yes (Experimental)
Image Updating SCCM vDisk Recompose
Web console X X X

39. CDH Licensing
Microsoft Citrix VMware
VDI Standard Suite VDI Edition Enterprise
- RDS CAL (Basic) - Virtual Infrastructure - Virtual Infrastructure
-MDOP - Desktop Delivery - vCenter Server
Controller
- Virtual Machine Manager Enterprise - View Manager
- Configuration Manager - Pooling, HA, XenMotion Premier
- Operations Manager - Provisioning Services - View Composer
VDI Premium Suite - XenApp for Desktops - Local Desktop
- RDS CAL (Unrestricted) - ThinApp
- App-V for RDS Platinum
- Edgesight
- WAN Optimization

40. CDH Conclusion – Which is Right for Me?
• A Few Questions to Ask Yourself:
– Do virtual desktops still make sense for you?
– Do you already have one of these vendors in
your environment and have experience with it?
– Is there a particular feature that is very
important to you?
– Are you already partially or fully licensed for
one of these solutions?
– Do you have in-house expertise or a qualified
partner to help you with the solution?

41. CDH Thank You
Royal Oak Grand Rapids
306 S. Washington Ave. 15 Ionia SW
Suite 212 Suite 270
Royal Oak, MI 48067 Grand Rapids, MI 49503
p: (248) 546-1800 p: (616) 776-1600
www.cdh.com
(c) C/D/H 2007. All rights reserved