Often times, a company’s competitive edge is its people and teams. The challenge to managers is having every team member pulling in the right direction with a clear mission and value. Bob Hunter, a former officer in the SAS joins Jessica Price, CCI’s Manager of ER Consulting to discuss the elements that make up highly effective teams and how the SAS mantra of “Who Dares Wins” is applicable to teams in the commercial world. Bob’s insight and experience in the pressurised SAS environment and his ability to relate this to everyday business makes for compelling listening.

1. Applying the SAS mantra to
teams in the commercial
world
Presented by:
Jessica Price
Bob Hunter
WHO DARES WINS

2. House Rules
• The chat box is available if you have any questions
• Please “raise your hand” if you have any technical issues.
• There will be time for questions during the webinar.
• We will be recording the webinar for future viewing.
• Our slides will be available after this session.
• Join the conversation on Twitter with #CCIHeartsHR
#CCIHeartsHR

3. Meet your experts
Jessica Price
Manager
Employee Relations
Consulting
#CCIHeartsHR
Bob Hunter
Founder
Operational Leadership
Consulting

4. Bob Hunter; Business owner, Military Leader, International Consulting, Community
Organisations, Team & Sports Coaching

5. WHO DARES WINS
WHAT DOES THIS MEAN TO YOU ?

6. Who Dares Wins !
Right people
Aligned team
oVoice
oVision
oValues/Behaviours
oAccountability
Planning and adapting

7. WHAT DOES LEADERSHIP MEAN TO
YOU ?

8. Leadership vs Management
Leadership Management
• Establish direction
• Align team with the direction through
communication
• Developing the potential of each
team member
• Motivating the team to overcome
hurdles towards the defined goals
• Planning & Budgeting
• Organising & establishing structures
• Controlling & problem solving
People-focus for long term task
success
Task-focus for short term task
success
Source: Daniel Kehoe
The distinction is important but the two are closely related-
good leadership must include strong management (directly or via delegation)

9. LEADING IN THE MILITARY

10. Military Leadership & Teams
Army Core Values
Courage
Respect
Initiative
Teamwork
Australian Defence
Force Academy Values
• Courage
• Respect
• Integrity
• Service
• Professionalism

11. LEADING IN SPECIAL FORCES

12. Who Dares Wins
 Endless pursuit of
Excellence.
 Discipline in all we do.
 Classlessness.
 Humour.
 Humility.

13. An Effective Team
EXPECTED TO HAVE A VOICE
HOLD EACH OTHER TO ACCOUNT – NO
‘FEAR OR FAVOUR’
STRONG VALUES CODE
CLEAR MISSION & VISION
‘Having a Voice’
‘Leadership Distributed to all levels’
The Key Enabler to Operational Success
(Safety, Productivity and Innovation)

14. LEADING IN YOUR BUSINESS

15. Company – Values (An example)
Leadership
Integrity
Curiosity
Discipline

16. LEADING THROUGH CHALLENGES

17. Blackhawk Accident

18. LEADING IN BUSINESS & LIFE
HAVING A VOICE - WHY IT’S
IMPORTANT

21. What do
sporting teams
do as a team ?

22. LEADING COMMERCIALLY IN HIGH RISK
WORLD

23. Iraqi Elections

24. Ballot & Election Tasks
Distribution
• 3,000 + tonnes of Ballot & Voting material
Collection
• Collect tally sheets
• Secure delivery of ballot to Baghdad
• Recover electoral equipment

26. Planning Issues & Solutions

28. EFFECTIVE TEAM LEADERSHIP
WHAT ARE YOU GOING TO DO ?

29. There are nine widely accepted principles of effective leadership:
1. Lead by example.
2. Appreciate your own strengths and weaknesses and pursue self-
improvement.
3. Seek and accept responsibility.
4. Ensure that the task is understood, supervised and accomplished.
5. Make sound and timely decisions.
6. Know your people and look after their welfare.
7. Develop the leadership potential of your people.
8. Train and coach your people as a team and employ them up to their full
capabilities.
9. Keep your people informed of the team’s purpose, the changing situation
and the overall picture.
Source- Various, e.g. MilitaryLeadership Training Manual or
The Leadership Challenge, Kouzes and Posner, 1987
9 Principles of Effective Leadership

30. Leadership & Team Effectiveness
Do all team
members have a
voice ?
Is it listened to ?
What sort of team
do you want to
have ?
What will you do ?
What are we trying to
achieve as a team ?

31. Effective Teams
Have a
Voice
• Genuine input & able to be heard.
• Forums & Mediums to provide a voice – Safety/Productivity/Innovation.
• Empowered at all levels supported by mutual “Active Listening.”
Vision
• Mission – Clarity of our role/task & how we will perform.
• Plan/Goals - What expectations of performance. KPI’s.
• How do we wish to be described/seen as a team.
Agreed
Behaviours
• Code of Conduct. How we will Act/Behave to achieve the Vision.
• Developed by the team for the team. Our “Culture.”
• Documented & Visible. Not just “words on the wall.”
Account-
able
• Measures to hold each other to account.
• Feedback is regular. Visible, measured & close the loop on issues.
• Internal or external review. Regular audit & measure (quarterly)
stakeholder application of behaviours. Coaching to develop.

32. Distributed Leadership
1 1 3

33. DO YOU AND YOUR TEAM DARE TO WIN ?
THANK YOU
Bob Hunter Jessica Price
+61 413 045 355 9365 - 7630
bobhunter@opleadership.com.au jessica.price@cciwa.com
@CCI_jessprice

34. Join us at our next webinar…