In a webcast on February 25, 2014, Senior Editor at IDG's Custom Solutions Group, Bill Laberis, and Aruna Ravichandran, Vice President , Product Marketing at CA Technologies reviewed CIO’s newest APM best practices survey and year over year comparison with and discussed the secrets to bridge the gap between the promise of APM and its reality today. In the 4th annual survey that CIO’s IDG Research Services conducted with their community members, it is not surprising to find that, consistent with previous years’ results, IT organizations are putting an ever increasing importance on the ability to meet user expectations. What may be surprising, however, are data that reveal a significant disconnect between those expectations and IT’s ability to actually meet them, as well as the answer to where IT organizations need to focus their efforts in order to bridge that gap. On-demand recording the webcast is available at http://bit.ly/1f0Lss1 Aruna used this presentation to provide an overview of the CA Application Performance Management Solution in the second half of the webcast. More information on CA APM solution can be found at http://www.ca.com/apm

1. Finding Application Problems
Before they Impact Users
____________________________________________________________________________________________________________
CA Application Performance Management
Aruna Ravichandran
Vice President, Product and Solution Marketing
APM and DevOps
CA Technologies
2/25/14
© 2014 CA. All rights reserved.

2. What has APM got to do with Water???
Water Pressure
This is similar to
infrastructure
monitoring
Water Quality
This is similar to
application quality
Both have to viewed
concurrently
CA looks at EVERYTHING
that touches the
application
2
© 2014 CA. All rights reserved.

3. APM Domains
Off- Premise
End-User
Analysis
Application-Delivery
Analysis
Measures the
performance of
the delivery of the
application over
Multi-Variant
the Network and
Analytics
Servers
End-User
Analysis
Measures
performance
from the
perspective of the
End User
Diagnostics, RootCause Analysis and
triage of application
component tiers
3
Application Root
Cause Analysis
© 2014 CA. All rights reserved.

4. CA APM: End-user Experience
End-to-end View of Business Transactions
Understand
End-User
experience;
establish SLAs
Monitor all business
transactions through the
infrastructure; measure
response & SLAs
Proactively detect issues;
conduct problem triage; diagnose root
cause
BACK END
SAP
PSFT
USER
NETWORK
Siebel
FRONT END
MIDDLEWARE
WAN/
WWW
Router
Firewall
Switch
Load Balancer
Web
Servers
Portal
Mainframe
App Server
Database
End User
1
4
End User
Experience
What is happening
with my critical
applications?
Web Services
How well are my key
transactions
performing?
Who’s impacted?
Which
transactions
are failing to
meet
expectations?
© 2014 CA. All rights reserved.
3rd Party
Applications
Databases

5. CA APM: Application-delivery Analysis
Visibility to Tier-based Performance
Passive Traffic
Analysis gives
visibility to
each leg of an
application
Each Client ->
Network -> Server
connection is
analyzed.
Every packet for every Client – Server hop is
analyzed and compared against adaptive
baseline
BACK END
SAP
PSFT
USER
NETWORK
Siebel
FRONT END
MIDDLEWARE
WAN/
WWW
Router
Firewall
Switch
Load Balancer
Web
Servers
Portal
Mainframe
App Server
Database
Backend
Network
End User
Web Services
2 Network Triage:
Which locations
are being
impacted, for
how long?
5
3rd Party
Applications
Is it an application or
an infrastructure
problem?
Which tier is
the cause of
the problem?
© 2014 CA. All rights reserved.
Databases

6. CA APM: Root-cause Analysis
Deep-dive Inspection; See Inside The Application
Understand
Application
interactions.;
Detect
anomalies
Triage application
performance
degradations
On Prem
or in the
Cloud
Diagnose root cause
BACK END
SAP
PSFT
USER
NETWORK
Siebel
FRONT END
MIDDLEWARE
WAN/
WWW
Router
Firewall
Switch
Load Balancer
Web
Servers
Portal
Mainframe
App Server
Database
End User
3
6
Application Tiers:
Why is my
customer
unhappy?
Web Services
Is the application
waiting on a slow
backend service?
Is there a
block of code
that is
causing the
issue?
© 2014 CA. All rights reserved.
3rd Party
Applications
Databases

7. CA APM: Four Simple Steps
One Holistic Solution
Multi-Variant Analytics:
Application Behavior Analysis
End-User Experience:
1
Data Agnostic, Anomaly Detection,
SAP
Pattern Matching,
PSFT
Auto Configuration
Customer Experience Manager
CA Identity
Manager
Business-Centric Reporting,
Transaction Throughput, SLA’s &
Scorecards, Success & Failure
Rates, Tie Actual Users to Activity
Siebel
Mainframe
A
Network
Router
Firewall
Switch
Load Balancer
Web
Servers
Portal
Database
App Server
Copied
Network
Traffic
End User
Web Services
Databases
Multiport Collector
(MTP)
2
Enterprise Manager
Agentless Triage:
Application Delivery Analysis
Proactive notification when
performance varies from historic
norms. Triage whether issues lie
in application or infrastructure.
7
3
Root-Cause Analysis:
Introscope
Java/.NET Class & Method
Performance, Errors, Always-on
Recording, Transaction tracing,
Visibility into backend services.
Role-Specific
Advanced
Mobile
Management © 2014 CA. All rights reserved.
Analytics
Dashboards
Consoles
Engine
4

8. CA APM: 360 View of Applications
Scalable to the Largest Environments
Proactive Analytics
Multi-variate analytics
finds problems BEFORE
they impact users
Unmatched Depth
Drill down deep into
from end-user to the
mainframe
Real Time Metrics
See each user
transaction in real time
Deepest Coverage of Most Critical Apps
SAP, Citrix, SharePoint, Hadoop
Java, .NET, Mobile applications, web 2.0,
Many, many other protocols
8
Relentless Tracking
Ability to track every
transaction any time
© 2014 CA. All rights reserved.

9. CA APM: Application Behavior Analytics (ABA)
CA Exclusive Feature
Data Agnostic
Reviews data from ANY
soource
Anomaly Detection
Processes 100,000
multi-variant metrics
per 15-second interval
Auto-Config
Automatically
configures itself &
adapts to app changes
Pattern Matches
Recognizes abnormal
behavior on its own
9
•
•
•
•
ABA: A Different Type of Analysis
Takes multiple data sources
Analyzes in aggregate
Fully integrated into APM user experience
NO ADDITONAL COST FOR ABA!!
© 2014 CA. All rights reserved.

10. CA Cloud Monitor
Deep SaaS Based APM Solution
Synthetic
Transactions
From global Points Of
Presence (POPs)
48 Countries / 92 Cities
24x7
15 Time Zones
Application availability,
& service levels, API &
web services monitoring
End to End
User experience
validation
On-premise Monitoring Stations
• 48 Countries / 94 locations / 15 Time Zones
• Same capability when as set behind the
firewall
• Unmatched browser monitoring ability
• Mobile Access!
10
© 2014 CA. All rights reserved.
Integrated
Use stand alone or
integrated with on-prem
CA APM

11. CA APM: Comprehensive Integration
Complete Enterprise-wide Solution
Public
Cloud
On-Prem / Cloud
Cross Enterprise Integration
11
CA Mainframe
CA Siteminder (Security)
CA Infrastructure Management
CA LISA (Test & Dev)
OEM Integration
SAP (Exclusive)
Citrix
Microsoft
Many More
Cloud Providers
Amazon
Rackspace
More
Differentiation for partners
Better business outcomes
for customers
© 2014 CA. All rights reserved.

12. CA APM: For Industry Leaders
1000+ Large Enterprise Installations
Software Customer
Telecommunications
Customer
• Monitors 9,000+ JVMs
• Monitors 2,500,00
concurrent sessions
• Across on-prem, private
& public cloud
• Reports to 120+ managers
• Monitors 25,000+ JVMs
• Across global datacenters
• Reports 25,000,000
metrics every 15 seconds
• Over 140B metrics/day
Communications
Customer
Banking
Customer
• Monitors 16,000+ JVMs
• 20,000,000 metrics
every 15 seconds
• Watches 2500 business
processes
• Dashboards to exes
• Manages 14,000+ JVMs
& middleware
• Manages critical
applications like Online
banking & Investment
banking
12
7 of
*
10
*Source: Fortune Global 500, 2013
of Top Banks
of Top Telecommunications Companies
of Top Healthcare Companies
© 2014 CA. All rights reserved.

13. CA APM with Application Behavior Analytics
No Other Solution Provides this Breadth of Coverage
360 View for
Exceptional
Experience
Scale for Largest
Environments
Visualization for
Relevant Insight
Application Behavior Analytics
Auto-configures & automatically searches for anomalies
to find problems BEFORE they impact users
13
© 2014 CA. All rights reserved.

14. CA APM
Application Behavior Analytics
Demonstration
Bart Peluso
February 25, 2014
© 2014 CA. All rights reserved.