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Lean Six Sigma Essentials
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Lean 6 Sigma Training & Templates
By Former Deloitte
Management Consultants
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Objective of this document
Provide you the key definitions, principles,
methodology and tools of Lean Six Sigma
through editable Powerpoint slides that can be
reused for your own presentation
“
”
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Lean Six Sigma Essentials - Agenda
What is Lean Six Sigma?
What are the key benefits of using Lean Six Sigma?
How to implement Lean Sigma in your company?
1
2
3
What are the Top 5 Lean Six Sigma tools?4
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Lean definition
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Lean key principle
• Lean tries to eliminate 8 types of waste that can be easily remembered using the word
“Down Time":
Storing parts, pieces, documentation
ahead of requirements
Unnecessary movements of products
and materials
Making more than is immediately
required
Waiting for the previous step in the
process to complete
Not recognizing and utilizing human
talent and creativity available within
the workforce
Making mistakes that cause products
to fail customer requirements
Defects
Over
production
Waiting
Non-utilized
talent
Transport
Inventory
Unnecessary movements by people
Motion
Performing any activity that is not
necessary to produce a functioning
product or service
Extra
processing
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Six Sigma definition
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Six Sigma key Principle
•The objective of a Six Sigma project is to reduce process variation to such a
degree that the sigma’s of variation will fit within the specification limits defined
by customers:
•Technically, 6s refers to having a process that will result in fewer than 3.4
defects per one million opportunities (DPMO)
1s 1s 2s 3s2s3s4s 4s
Customer lower specification limit
(LSL)
Customer higher specification limit
(HSL)
Defects Defects
Reduce Variations
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Lean Six Sigma definition
Lean
A structured approach
focusing on simplifying
processes
Six Sigma
A structured approach
focusing on improving
process reliability in
order to eliminate the
defects in products and
services
Lean Six Sigma
A performance
improvement
methodology focusing
on simplifying
processes and
improving process
reliability
+ =
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Lean Six Sigma key principles
Defining the customer’s perception of value is key to improving the
process
Focus on your
customer
The process performance needs to be measured before and after
implementing Lean Six Sigma
Measure process
performance
Your value stream is “the processes of creating, producing, and
delivering a good or service to the market”1
Identify value
stream
1. Source; APICS Dictionary
10. 10 Insert your company name10
Lean Six Sigma Essentials - Agenda
What is Lean Six Sigma?
What are the key benefits of using Lean Six Sigma?
How to implement Lean Sigma in your company?
1
2
3
What are the Top 5 Lean Six Sigma tools?4
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11. 11 Insert your company name11
Lean Six Sigma benefit #1
One employee was able to
process 3 home loans a day
One employee was able to
process 5 home loans a day
Lean Six Sigma increases asset efficiency
Before
implementing Lean Six Sigma
After
implementing Lean Six Sigma
= =
Other examples: Implementing Lean Six Sigma can also help to decrease your stocks and optimize your working space
Example
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Lean Six Sigma benefit #2
Number of broken products and
related cost to remanufacture
them (per month):
Number of broken products and
related cost to remanufacture
them (per month):
Lean Six Sigma decreases cost
Before
implementing Lean Six Sigma
After
implementing Lean Six Sigma
Broken
products Cost Broken
products Cost
Example
Other examples: Implementing Lean Six Sigma can also help to decrease your IT, supply Chain and SG&A costs
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Lean Six Sigma benefit #3
A sales representative was
focusing 20% of his time in
administrative tasks and 80% of
his time at selling products
The process improvement
allowed each sales
representative to focus only 10%
of his time in administrative tasks
and 90% of his time at selling
products
Lean Six Sigma increases revenue
Before
implementing Lean Six Sigma
After
implementing Lean Six Sigma
Example
Other examples: Implementing Lean Six Sigma can also help to improve product quality, on-time delivery and customer
satisfaction Click here to download the editable PowerPoint
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Lean Six Sigma Essentials - Agenda
What is Lean Six Sigma?
What are the key benefits of using Lean Six Sigma?
How to implement Lean Sigma in your company?
1
2
3
What are the Top 5 Lean Six Sigma tools?4
Click here to download the editable PowerPoint
version at www.slidebooks.com
15. 15 Insert your company name15
Lean Six Sigma DMAIC Methodology
Define Measure Analyze Improve Control
• The best way to implement Lean Six Sigma in your organization is to follow the DMAIC
Methodology :
16. 16 Insert your company name16
Lean Six Sigma DMAIC Methodology – Step 1
Define Measure Analyze Improve Control
Define the problem and set your
improvement targets
1. Define your customer and their
requirements
2. Define the current process
3. Define the problem
4. Define your improvement goals and
ensure alignment with overall
company strategy
5. Develop a plan of actions
Definition Key Steps
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Lean Six Sigma DMAIC Methodology – Step 2
Define Measure Analyze Improve Control
Measure current state performance
and brainstorm potential cause(s) of
the problem
1. Measure the current process
performance
2. Create assumptions for what might be
causing problems
3. Create a plan to collect the data
4. Collect the data
5. Ensure your data is reliable
Definition Key Steps
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Lean Six Sigma DMAIC Methodology – Step 3
Define Measure Analyze Improve Control
Analyze the data and identify the
root causes of waste
1. Analyze the data in details
2. Verify your assumptions in terms of
what might be causing problems
3. Brainstorm solutions that might fix the
problem
Definition Key Steps
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Lean Six Sigma DMAIC Methodology – Step 4
Define Measure Analyze Improve Control
Develop solutions to address the
root causes
1. Select the best solution(s)
2. Test the solution(s)
3. Deploy the solution(s)
4. Measure improvement
5. Compare results versus improvement
goals
Definition Key Steps
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Lean Six Sigma DMAIC Methodology – Step 5
Define Measure Analyze Improve Control
Monitor and continuously improve
1. Ensure the process is being managed
and monitored properly
2. Continuously improve the process
3. Share and celebrate your success
4. Apply new knowledge to other
processes in your organization
Definition Key Steps
21. 21 Insert your company name21
Lean Six Sigma Essentials - Agenda
What is Lean Six Sigma?
What are the key benefits of using Lean Six Sigma?
How to implement Lean Sigma in your company?
1
2
3
What are the Top 5 Lean Six Sigma tools?4
Click here to download the editable PowerPoint
version at www.slidebooks.com
22. 22 Insert your company name22
Lean Six Sigma top 5 tools
“Five Whys” Problem Solving
• There are numerous tools that can be used to facilitate the implementation of Lean Six
Sigma, including the top 5 tools presented below and in the next slides:
• If you need more tools, please send us an email at sales@slidebooks.com
Fishbone diagram Process mapping
Scorecard Change commitment curve
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“Five Whys” Problem Solving tool
Objective
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“Five Whys” Problem Solving tool
Description
Problem
Statement
Why?
Why?
Why?
Why?
Why?
Problem
Solution
True root cause of the
problem
Sometimes the root causes
become evident after 2 or 3 whys,
sometimes a deeper dive may be
required
Clearly define high level problem
statement
Answer the
question and ask
again why
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“Five Whys” Problem Solving tool
Template
Insert problem
statement
Why?
Why?
Why?
Why?
Why?
Insert problem Solution
Insert your answer
Insert your answer
Insert your answer
Insert your answer
Insert your answer
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Fishbone diagram tool
Objective
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Fishbone diagram tool
Description
Cause #1
Key
problem
Cause #3Cause #5
Cause #6 Cause #4 Cause #2
Cause #5.1 Cause #3.1 Cause #1.1
Cause #5.1 Cause #3.1 Cause #1.2
Your own textYour own text
Cause #5.1 Cause #4.1 Cause #2.2
Your own textYour own text
Cause #5.1 Cause #4.1 Cause #2.1
Start by
writing the
main problem
or issue to be
studied
Causes
that
contribute
to the
problem
Causes Effects
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Fishbone diagram tool
Template
Sample
Text
Sample
Text
Sample
Text
Sample
Text
Sample
Text
Sample
Text
Sample
Text
Your own text Your own text Your own text
Your own text Your own text Your own text
Your own textYour own text
Your own text Your own text Your own text
Your own textYour own text
Your own text Your own text Your own text
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Process mapping
Objective
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Process mapping
Description
•Process mapping uses various symbols such as:
=
=
=
=A task
A decision
A system
A document
= The flow direction
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Process mapping
Template
Task Task
Department A Department B Department C
Closed
questionTask
Yes
Task
No
Process Map Title
Note: For complex processes, other IT tools should be used instead of Powerpoint
Task
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Scorecard
Description
Insert your own text
Owner
Insert your own text
Target
Insert your own text
Last monthMetric
Metric #1
Insert your own text Insert your own text Insert your own textMetric #2
Insert your own text Insert your own text Insert your own textMetric #3
Insert your own text
This month
Insert your own text
Insert your own text
e.g. Customer satisfaction index
You can insert
operational, financial,
and people metrics
Owners are accountable
for performance of the
metrics
Scorecard Title
An administrator is required for maintaining the
data and managing continuous improvement of
the scorecard itself
Colors can quickly help you assess
which metrics have improved
compared to last month
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Scorecard
Template
Insert your own text
Owner
Insert your own text
Target
Insert your own text
Last monthMetric
Metric #1
Insert your own text Insert your own text Insert your own textMetric #2
Insert your own text Insert your own text Insert your own textMetric #3
Insert your own text Insert your own text Insert your own textMetric #4
Insert your own text
This month
Insert your own text
Insert your own text
Insert your own text
Scorecard Title
35. 35 Insert your company name35
The change commitment curve tool
Objective
36. 36 Insert your company name36
The change commitment curve tool
Description
Change commitment curve
Status Quo
COMMITMENT
High
Low
Vision
TIME
Internalization
Individuals make the Vision
their own and create
innovative ways to use and
improve
Contact
Individuals have
heard that there is
a vision initiative
Awareness
Individuals are aware of
basic scope and
concepts of the Vision
Understanding
Individuals understand the
impacts to their functional
area
Positive Perception
Individuals understand impacts and
benefits to them
Adoption
Individuals are willing to
work with and implement
the Vision
Institutionalization
The Vision is the way work is done
-- the new status quo
1
2
3
4
5
6
7
Initiatives need to be carried out
to decrease the time between the
different stages
37. 37 Insert your company name37
The change commitment curve tool
Template
Change commitment curve
Status Quo
COMMITMENT
High
Low
Vision
TIME
Internalization
Insert initiatives
Contact
Insert
initiatives
Awareness
Insert initiatives
Understanding
Insert initiatives
Positive Perception
Insert initiatives
Adoption
Insert initiatives
Institutionalization
Insert initiatives
1
2
3
4
5
6
7
Current state
Target state
38. 38 Insert your company name38
Sources of information
Sources of
information
The McGraw-Hill 36-hour Course:
Lean Six Sigma by Sheila Shaffie
Lean Six Sigma: Combining Six
Sigma Quality With Lean Production
Speed by Michael L. George
Lean Six Sigma In Service by Sandra
L. Furterer
Essentials of Lean Six Sigma by S.
Taghizadegan
APICS,the leading professional
association for supply chain and
operations management
The Lean Six Sigma Pocket Toolbook
by John Maxey, Michael L. George,
David Rowlands and Malcolm Upton
“What is Lean Six Sigma” by Michael L.
George
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