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Lean 6 Sigma Training & Templates
By Former Deloitte
Management Consultants
2 Insert your company name2
Objective of this document
Provide you the key definitions, principles,
methodology and tools of Lean Six Sigma
through editable Powerpoint slides that can be
reused for your own presentation
“
”
3 Insert your company name3
Lean Six Sigma Essentials - Agenda
What is Lean Six Sigma?
What are the key benefits of using Lean Six Sigma?
How to implement Lean Sigma in your company?
1
2
3
What are the Top 5 Lean Six Sigma tools?4
4 Insert your company name4
Lean definition
Click here to download the editable PowerPoint
version at www.slidebooks.com
5 Insert your company name5
Lean key principle
• Lean tries to eliminate 8 types of waste that can be easily remembered using the word
“Down Time":
Storing parts, pieces, documentation
ahead of requirements
Unnecessary movements of products
and materials
Making more than is immediately
required
Waiting for the previous step in the
process to complete
Not recognizing and utilizing human
talent and creativity available within
the workforce
Making mistakes that cause products
to fail customer requirements
Defects
Over
production
Waiting
Non-utilized
talent
Transport
Inventory
Unnecessary movements by people
Motion
Performing any activity that is not
necessary to produce a functioning
product or service
Extra
processing
6 Insert your company name6
Six Sigma definition
Click here to download the editable PowerPoint
version at www.slidebooks.com
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Six Sigma key Principle
•The objective of a Six Sigma project is to reduce process variation to such a
degree that the sigma’s of variation will fit within the specification limits defined
by customers:
•Technically, 6s refers to having a process that will result in fewer than 3.4
defects per one million opportunities (DPMO)
1s 1s 2s 3s2s3s4s 4s
Customer lower specification limit
(LSL)
Customer higher specification limit
(HSL)
Defects Defects
Reduce Variations
8 Insert your company name8
Lean Six Sigma definition
Lean
A structured approach
focusing on simplifying
processes
Six Sigma
A structured approach
focusing on improving
process reliability in
order to eliminate the
defects in products and
services
Lean Six Sigma
A performance
improvement
methodology focusing
on simplifying
processes and
improving process
reliability
+ =
Click here to download the editable PowerPoint
version at www.slidebooks.com
9 Insert your company name9
Lean Six Sigma key principles
Defining the customer’s perception of value is key to improving the
process
Focus on your
customer
The process performance needs to be measured before and after
implementing Lean Six Sigma
Measure process
performance
Your value stream is “the processes of creating, producing, and
delivering a good or service to the market”1
Identify value
stream
1. Source; APICS Dictionary
10 Insert your company name10
Lean Six Sigma Essentials - Agenda
What is Lean Six Sigma?
What are the key benefits of using Lean Six Sigma?
How to implement Lean Sigma in your company?
1
2
3
What are the Top 5 Lean Six Sigma tools?4
Click here to download the editable PowerPoint
version at www.slidebooks.com
11 Insert your company name11
Lean Six Sigma benefit #1
One employee was able to
process 3 home loans a day
One employee was able to
process 5 home loans a day
Lean Six Sigma increases asset efficiency
Before
implementing Lean Six Sigma
After
implementing Lean Six Sigma
= =
Other examples: Implementing Lean Six Sigma can also help to decrease your stocks and optimize your working space
Example
12 Insert your company name12
Lean Six Sigma benefit #2
Number of broken products and
related cost to remanufacture
them (per month):
Number of broken products and
related cost to remanufacture
them (per month):
Lean Six Sigma decreases cost
Before
implementing Lean Six Sigma
After
implementing Lean Six Sigma
Broken
products Cost Broken
products Cost
Example
Other examples: Implementing Lean Six Sigma can also help to decrease your IT, supply Chain and SG&A costs
13 Insert your company name13
Lean Six Sigma benefit #3
A sales representative was
focusing 20% of his time in
administrative tasks and 80% of
his time at selling products
The process improvement
allowed each sales
representative to focus only 10%
of his time in administrative tasks
and 90% of his time at selling
products
Lean Six Sigma increases revenue
Before
implementing Lean Six Sigma
After
implementing Lean Six Sigma
Example
Other examples: Implementing Lean Six Sigma can also help to improve product quality, on-time delivery and customer
satisfaction Click here to download the editable PowerPoint
version at www.slidebooks.com
14 Insert your company name14
Lean Six Sigma Essentials - Agenda
What is Lean Six Sigma?
What are the key benefits of using Lean Six Sigma?
How to implement Lean Sigma in your company?
1
2
3
What are the Top 5 Lean Six Sigma tools?4
Click here to download the editable PowerPoint
version at www.slidebooks.com
15 Insert your company name15
Lean Six Sigma DMAIC Methodology
Define Measure Analyze Improve Control
• The best way to implement Lean Six Sigma in your organization is to follow the DMAIC
Methodology :
16 Insert your company name16
Lean Six Sigma DMAIC Methodology – Step 1
Define Measure Analyze Improve Control
Define the problem and set your
improvement targets
1. Define your customer and their
requirements
2. Define the current process
3. Define the problem
4. Define your improvement goals and
ensure alignment with overall
company strategy
5. Develop a plan of actions
Definition Key Steps
17 Insert your company name17
Lean Six Sigma DMAIC Methodology – Step 2
Define Measure Analyze Improve Control
Measure current state performance
and brainstorm potential cause(s) of
the problem
1. Measure the current process
performance
2. Create assumptions for what might be
causing problems
3. Create a plan to collect the data
4. Collect the data
5. Ensure your data is reliable
Definition Key Steps
Click here to download the editable PowerPoint
version at www.slidebooks.com
18 Insert your company name18
Lean Six Sigma DMAIC Methodology – Step 3
Define Measure Analyze Improve Control
Analyze the data and identify the
root causes of waste
1. Analyze the data in details
2. Verify your assumptions in terms of
what might be causing problems
3. Brainstorm solutions that might fix the
problem
Definition Key Steps
19 Insert your company name19
Lean Six Sigma DMAIC Methodology – Step 4
Define Measure Analyze Improve Control
Develop solutions to address the
root causes
1. Select the best solution(s)
2. Test the solution(s)
3. Deploy the solution(s)
4. Measure improvement
5. Compare results versus improvement
goals
Definition Key Steps
20 Insert your company name20
Lean Six Sigma DMAIC Methodology – Step 5
Define Measure Analyze Improve Control
Monitor and continuously improve
1. Ensure the process is being managed
and monitored properly
2. Continuously improve the process
3. Share and celebrate your success
4. Apply new knowledge to other
processes in your organization
Definition Key Steps
21 Insert your company name21
Lean Six Sigma Essentials - Agenda
What is Lean Six Sigma?
What are the key benefits of using Lean Six Sigma?
How to implement Lean Sigma in your company?
1
2
3
What are the Top 5 Lean Six Sigma tools?4
Click here to download the editable PowerPoint
version at www.slidebooks.com
22 Insert your company name22
Lean Six Sigma top 5 tools
“Five Whys” Problem Solving
• There are numerous tools that can be used to facilitate the implementation of Lean Six
Sigma, including the top 5 tools presented below and in the next slides:
• If you need more tools, please send us an email at sales@slidebooks.com
Fishbone diagram Process mapping
Scorecard Change commitment curve
23 Insert your company name23
“Five Whys” Problem Solving tool
Objective
24 Insert your company name24
“Five Whys” Problem Solving tool
Description
Problem
Statement
Why?
Why?
Why?
Why?
Why?
Problem
Solution
True root cause of the
problem
Sometimes the root causes
become evident after 2 or 3 whys,
sometimes a deeper dive may be
required
Clearly define high level problem
statement
Answer the
question and ask
again why
25 Insert your company name25
“Five Whys” Problem Solving tool
Template
Insert problem
statement
Why?
Why?
Why?
Why?
Why?
Insert problem Solution
Insert your answer
Insert your answer
Insert your answer
Insert your answer
Insert your answer
26 Insert your company name26
Fishbone diagram tool
Objective
27 Insert your company name27
Fishbone diagram tool
Description
Cause #1
Key
problem
Cause #3Cause #5
Cause #6 Cause #4 Cause #2
Cause #5.1 Cause #3.1 Cause #1.1
Cause #5.1 Cause #3.1 Cause #1.2
Your own textYour own text
Cause #5.1 Cause #4.1 Cause #2.2
Your own textYour own text
Cause #5.1 Cause #4.1 Cause #2.1
Start by
writing the
main problem
or issue to be
studied
Causes
that
contribute
to the
problem
Causes Effects
28 Insert your company name28
Fishbone diagram tool
Template
Sample
Text
Sample
Text
Sample
Text
Sample
Text
Sample
Text
Sample
Text
Sample
Text
Your own text Your own text Your own text
Your own text Your own text Your own text
Your own textYour own text
Your own text Your own text Your own text
Your own textYour own text
Your own text Your own text Your own text
29 Insert your company name29
Process mapping
Objective
Click here to download the editable PowerPoint
version at www.slidebooks.com
30 Insert your company name30
Process mapping
Description
•Process mapping uses various symbols such as:
=
=
=
=A task
A decision
A system
A document
= The flow direction
31 Insert your company name31
Process mapping
Template
Task Task
Department A Department B Department C
Closed
questionTask
Yes
Task
No
Process Map Title
Note: For complex processes, other IT tools should be used instead of Powerpoint
Task
32 Insert your company name32
Scorecard
Objective
33 Insert your company name33
Scorecard
Description
Insert your own text
Owner
Insert your own text
Target
Insert your own text
Last monthMetric
Metric #1
Insert your own text Insert your own text Insert your own textMetric #2
Insert your own text Insert your own text Insert your own textMetric #3
Insert your own text
This month
Insert your own text
Insert your own text
e.g. Customer satisfaction index
You can insert
operational, financial,
and people metrics
Owners are accountable
for performance of the
metrics
Scorecard Title
An administrator is required for maintaining the
data and managing continuous improvement of
the scorecard itself
Colors can quickly help you assess
which metrics have improved
compared to last month
34 Insert your company name34
Scorecard
Template
Insert your own text
Owner
Insert your own text
Target
Insert your own text
Last monthMetric
Metric #1
Insert your own text Insert your own text Insert your own textMetric #2
Insert your own text Insert your own text Insert your own textMetric #3
Insert your own text Insert your own text Insert your own textMetric #4
Insert your own text
This month
Insert your own text
Insert your own text
Insert your own text
Scorecard Title
35 Insert your company name35
The change commitment curve tool
Objective
36 Insert your company name36
The change commitment curve tool
Description
Change commitment curve
Status Quo
COMMITMENT
High
Low
Vision
TIME
Internalization
Individuals make the Vision
their own and create
innovative ways to use and
improve
Contact
Individuals have
heard that there is
a vision initiative
Awareness
Individuals are aware of
basic scope and
concepts of the Vision
Understanding
Individuals understand the
impacts to their functional
area
Positive Perception
Individuals understand impacts and
benefits to them
Adoption
Individuals are willing to
work with and implement
the Vision
Institutionalization
The Vision is the way work is done
-- the new status quo
1
2
3
4
5
6
7
Initiatives need to be carried out
to decrease the time between the
different stages
37 Insert your company name37
The change commitment curve tool
Template
Change commitment curve
Status Quo
COMMITMENT
High
Low
Vision
TIME
Internalization
Insert initiatives
Contact
Insert
initiatives
Awareness
Insert initiatives
Understanding
Insert initiatives
Positive Perception
Insert initiatives
Adoption
Insert initiatives
Institutionalization
Insert initiatives
1
2
3
4
5
6
7
Current state
Target state
38 Insert your company name38
Sources of information
Sources of
information
The McGraw-Hill 36-hour Course:
Lean Six Sigma by Sheila Shaffie
Lean Six Sigma: Combining Six
Sigma Quality With Lean Production
Speed by Michael L. George
Lean Six Sigma In Service by Sandra
L. Furterer
Essentials of Lean Six Sigma by S.
Taghizadegan
APICS,the leading professional
association for supply chain and
operations management
The Lean Six Sigma Pocket Toolbook
by John Maxey, Michael L. George,
David Rowlands and Malcolm Upton
“What is Lean Six Sigma” by Michael L.
George
Click here to download the editable PowerPoint
version at www.slidebooks.com
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Feedback
Related
Product
Please feel free to contact us on sales@slidebooks.com if
you have any feedback or request regarding this document
Your business plan in 1 day Top 8 strategy tools - Templates
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Lean Six Sigma Essentials

  • 1. 1 Insert your company name1 Lean 6 Sigma Training & Templates By Former Deloitte Management Consultants
  • 2. 2 Insert your company name2 Objective of this document Provide you the key definitions, principles, methodology and tools of Lean Six Sigma through editable Powerpoint slides that can be reused for your own presentation “ ”
  • 3. 3 Insert your company name3 Lean Six Sigma Essentials - Agenda What is Lean Six Sigma? What are the key benefits of using Lean Six Sigma? How to implement Lean Sigma in your company? 1 2 3 What are the Top 5 Lean Six Sigma tools?4
  • 4. 4 Insert your company name4 Lean definition Click here to download the editable PowerPoint version at www.slidebooks.com
  • 5. 5 Insert your company name5 Lean key principle • Lean tries to eliminate 8 types of waste that can be easily remembered using the word “Down Time": Storing parts, pieces, documentation ahead of requirements Unnecessary movements of products and materials Making more than is immediately required Waiting for the previous step in the process to complete Not recognizing and utilizing human talent and creativity available within the workforce Making mistakes that cause products to fail customer requirements Defects Over production Waiting Non-utilized talent Transport Inventory Unnecessary movements by people Motion Performing any activity that is not necessary to produce a functioning product or service Extra processing
  • 6. 6 Insert your company name6 Six Sigma definition Click here to download the editable PowerPoint version at www.slidebooks.com
  • 7. 7 Insert your company name7 Six Sigma key Principle •The objective of a Six Sigma project is to reduce process variation to such a degree that the sigma’s of variation will fit within the specification limits defined by customers: •Technically, 6s refers to having a process that will result in fewer than 3.4 defects per one million opportunities (DPMO) 1s 1s 2s 3s2s3s4s 4s Customer lower specification limit (LSL) Customer higher specification limit (HSL) Defects Defects Reduce Variations
  • 8. 8 Insert your company name8 Lean Six Sigma definition Lean A structured approach focusing on simplifying processes Six Sigma A structured approach focusing on improving process reliability in order to eliminate the defects in products and services Lean Six Sigma A performance improvement methodology focusing on simplifying processes and improving process reliability + = Click here to download the editable PowerPoint version at www.slidebooks.com
  • 9. 9 Insert your company name9 Lean Six Sigma key principles Defining the customer’s perception of value is key to improving the process Focus on your customer The process performance needs to be measured before and after implementing Lean Six Sigma Measure process performance Your value stream is “the processes of creating, producing, and delivering a good or service to the market”1 Identify value stream 1. Source; APICS Dictionary
  • 10. 10 Insert your company name10 Lean Six Sigma Essentials - Agenda What is Lean Six Sigma? What are the key benefits of using Lean Six Sigma? How to implement Lean Sigma in your company? 1 2 3 What are the Top 5 Lean Six Sigma tools?4 Click here to download the editable PowerPoint version at www.slidebooks.com
  • 11. 11 Insert your company name11 Lean Six Sigma benefit #1 One employee was able to process 3 home loans a day One employee was able to process 5 home loans a day Lean Six Sigma increases asset efficiency Before implementing Lean Six Sigma After implementing Lean Six Sigma = = Other examples: Implementing Lean Six Sigma can also help to decrease your stocks and optimize your working space Example
  • 12. 12 Insert your company name12 Lean Six Sigma benefit #2 Number of broken products and related cost to remanufacture them (per month): Number of broken products and related cost to remanufacture them (per month): Lean Six Sigma decreases cost Before implementing Lean Six Sigma After implementing Lean Six Sigma Broken products Cost Broken products Cost Example Other examples: Implementing Lean Six Sigma can also help to decrease your IT, supply Chain and SG&A costs
  • 13. 13 Insert your company name13 Lean Six Sigma benefit #3 A sales representative was focusing 20% of his time in administrative tasks and 80% of his time at selling products The process improvement allowed each sales representative to focus only 10% of his time in administrative tasks and 90% of his time at selling products Lean Six Sigma increases revenue Before implementing Lean Six Sigma After implementing Lean Six Sigma Example Other examples: Implementing Lean Six Sigma can also help to improve product quality, on-time delivery and customer satisfaction Click here to download the editable PowerPoint version at www.slidebooks.com
  • 14. 14 Insert your company name14 Lean Six Sigma Essentials - Agenda What is Lean Six Sigma? What are the key benefits of using Lean Six Sigma? How to implement Lean Sigma in your company? 1 2 3 What are the Top 5 Lean Six Sigma tools?4 Click here to download the editable PowerPoint version at www.slidebooks.com
  • 15. 15 Insert your company name15 Lean Six Sigma DMAIC Methodology Define Measure Analyze Improve Control • The best way to implement Lean Six Sigma in your organization is to follow the DMAIC Methodology :
  • 16. 16 Insert your company name16 Lean Six Sigma DMAIC Methodology – Step 1 Define Measure Analyze Improve Control Define the problem and set your improvement targets 1. Define your customer and their requirements 2. Define the current process 3. Define the problem 4. Define your improvement goals and ensure alignment with overall company strategy 5. Develop a plan of actions Definition Key Steps
  • 17. 17 Insert your company name17 Lean Six Sigma DMAIC Methodology – Step 2 Define Measure Analyze Improve Control Measure current state performance and brainstorm potential cause(s) of the problem 1. Measure the current process performance 2. Create assumptions for what might be causing problems 3. Create a plan to collect the data 4. Collect the data 5. Ensure your data is reliable Definition Key Steps Click here to download the editable PowerPoint version at www.slidebooks.com
  • 18. 18 Insert your company name18 Lean Six Sigma DMAIC Methodology – Step 3 Define Measure Analyze Improve Control Analyze the data and identify the root causes of waste 1. Analyze the data in details 2. Verify your assumptions in terms of what might be causing problems 3. Brainstorm solutions that might fix the problem Definition Key Steps
  • 19. 19 Insert your company name19 Lean Six Sigma DMAIC Methodology – Step 4 Define Measure Analyze Improve Control Develop solutions to address the root causes 1. Select the best solution(s) 2. Test the solution(s) 3. Deploy the solution(s) 4. Measure improvement 5. Compare results versus improvement goals Definition Key Steps
  • 20. 20 Insert your company name20 Lean Six Sigma DMAIC Methodology – Step 5 Define Measure Analyze Improve Control Monitor and continuously improve 1. Ensure the process is being managed and monitored properly 2. Continuously improve the process 3. Share and celebrate your success 4. Apply new knowledge to other processes in your organization Definition Key Steps
  • 21. 21 Insert your company name21 Lean Six Sigma Essentials - Agenda What is Lean Six Sigma? What are the key benefits of using Lean Six Sigma? How to implement Lean Sigma in your company? 1 2 3 What are the Top 5 Lean Six Sigma tools?4 Click here to download the editable PowerPoint version at www.slidebooks.com
  • 22. 22 Insert your company name22 Lean Six Sigma top 5 tools “Five Whys” Problem Solving • There are numerous tools that can be used to facilitate the implementation of Lean Six Sigma, including the top 5 tools presented below and in the next slides: • If you need more tools, please send us an email at sales@slidebooks.com Fishbone diagram Process mapping Scorecard Change commitment curve
  • 23. 23 Insert your company name23 “Five Whys” Problem Solving tool Objective
  • 24. 24 Insert your company name24 “Five Whys” Problem Solving tool Description Problem Statement Why? Why? Why? Why? Why? Problem Solution True root cause of the problem Sometimes the root causes become evident after 2 or 3 whys, sometimes a deeper dive may be required Clearly define high level problem statement Answer the question and ask again why
  • 25. 25 Insert your company name25 “Five Whys” Problem Solving tool Template Insert problem statement Why? Why? Why? Why? Why? Insert problem Solution Insert your answer Insert your answer Insert your answer Insert your answer Insert your answer
  • 26. 26 Insert your company name26 Fishbone diagram tool Objective
  • 27. 27 Insert your company name27 Fishbone diagram tool Description Cause #1 Key problem Cause #3Cause #5 Cause #6 Cause #4 Cause #2 Cause #5.1 Cause #3.1 Cause #1.1 Cause #5.1 Cause #3.1 Cause #1.2 Your own textYour own text Cause #5.1 Cause #4.1 Cause #2.2 Your own textYour own text Cause #5.1 Cause #4.1 Cause #2.1 Start by writing the main problem or issue to be studied Causes that contribute to the problem Causes Effects
  • 28. 28 Insert your company name28 Fishbone diagram tool Template Sample Text Sample Text Sample Text Sample Text Sample Text Sample Text Sample Text Your own text Your own text Your own text Your own text Your own text Your own text Your own textYour own text Your own text Your own text Your own text Your own textYour own text Your own text Your own text Your own text
  • 29. 29 Insert your company name29 Process mapping Objective Click here to download the editable PowerPoint version at www.slidebooks.com
  • 30. 30 Insert your company name30 Process mapping Description •Process mapping uses various symbols such as: = = = =A task A decision A system A document = The flow direction
  • 31. 31 Insert your company name31 Process mapping Template Task Task Department A Department B Department C Closed questionTask Yes Task No Process Map Title Note: For complex processes, other IT tools should be used instead of Powerpoint Task
  • 32. 32 Insert your company name32 Scorecard Objective
  • 33. 33 Insert your company name33 Scorecard Description Insert your own text Owner Insert your own text Target Insert your own text Last monthMetric Metric #1 Insert your own text Insert your own text Insert your own textMetric #2 Insert your own text Insert your own text Insert your own textMetric #3 Insert your own text This month Insert your own text Insert your own text e.g. Customer satisfaction index You can insert operational, financial, and people metrics Owners are accountable for performance of the metrics Scorecard Title An administrator is required for maintaining the data and managing continuous improvement of the scorecard itself Colors can quickly help you assess which metrics have improved compared to last month
  • 34. 34 Insert your company name34 Scorecard Template Insert your own text Owner Insert your own text Target Insert your own text Last monthMetric Metric #1 Insert your own text Insert your own text Insert your own textMetric #2 Insert your own text Insert your own text Insert your own textMetric #3 Insert your own text Insert your own text Insert your own textMetric #4 Insert your own text This month Insert your own text Insert your own text Insert your own text Scorecard Title
  • 35. 35 Insert your company name35 The change commitment curve tool Objective
  • 36. 36 Insert your company name36 The change commitment curve tool Description Change commitment curve Status Quo COMMITMENT High Low Vision TIME Internalization Individuals make the Vision their own and create innovative ways to use and improve Contact Individuals have heard that there is a vision initiative Awareness Individuals are aware of basic scope and concepts of the Vision Understanding Individuals understand the impacts to their functional area Positive Perception Individuals understand impacts and benefits to them Adoption Individuals are willing to work with and implement the Vision Institutionalization The Vision is the way work is done -- the new status quo 1 2 3 4 5 6 7 Initiatives need to be carried out to decrease the time between the different stages
  • 37. 37 Insert your company name37 The change commitment curve tool Template Change commitment curve Status Quo COMMITMENT High Low Vision TIME Internalization Insert initiatives Contact Insert initiatives Awareness Insert initiatives Understanding Insert initiatives Positive Perception Insert initiatives Adoption Insert initiatives Institutionalization Insert initiatives 1 2 3 4 5 6 7 Current state Target state
  • 38. 38 Insert your company name38 Sources of information Sources of information The McGraw-Hill 36-hour Course: Lean Six Sigma by Sheila Shaffie Lean Six Sigma: Combining Six Sigma Quality With Lean Production Speed by Michael L. George Lean Six Sigma In Service by Sandra L. Furterer Essentials of Lean Six Sigma by S. Taghizadegan APICS,the leading professional association for supply chain and operations management The Lean Six Sigma Pocket Toolbook by John Maxey, Michael L. George, David Rowlands and Malcolm Upton “What is Lean Six Sigma” by Michael L. George Click here to download the editable PowerPoint version at www.slidebooks.com
  • 39. 39 Insert your company name39 Feedback Related Product Please feel free to contact us on sales@slidebooks.com if you have any feedback or request regarding this document Your business plan in 1 day Top 8 strategy tools - Templates Thanks Thank you for reading our slides