1. Bryan Larson
Minneapolis, Minnesota ∙ (320) 979-0909 ∙ bdlars24@gmail.com
Skills
8+ years in customer service roles involving face-to-face customer interaction
Serving & greeting skills in a varietyof customer service occupations including hotels
Experience in maintenance and cleanliness of dayto daybusiness operations
Extremelymotivated in learning the procedures involving hospitalityoperations
Experience in Hotel Front Desk administration involving multiple roles
Education
Wilmar Senior High School 2007 Graduate
Work Experience
Hyatt Place Downtown Minneapolis: May 2014-Present
Front Desk Agent
-Highly trained and proficient with OPERA and Reserve hotel software
-Basic day-to-day operations on Hyatt Standards and Procedures, ensuring that guests receive
a quality experience
-Night Audit trained
-Directs guest issues to the correct departments in a timely manner and follows up with guests personally
-Handles guest issues pertaining to the front office in a professional and understanding manner
-Works together on a front office team to produce high customer satisfaction survey results
-Takes on additional roles as needed including but not limited to inventory, emailing, faxing, answering
telephones, and other special projects as asked
Tom’s South Spicer Nursery: Spring 2014 (Seasonal)
Landscaper
-Customer service and landscaping
-Face to face and selling of all available plants on property
Subway: February 2013 – May 2014
Customer Service Specialist
-Maintained high levels of customer service while creating Subway sandwiches for patrons
-Prepared food in accordance to all safety standards
-Maintained clean environment & conducted inventory
-Greeted all guests warmly and with a smile
-Maintained the front of the store as well as the back in the drive thru portion of the location
Chipotle Restaurants: December 2011 - January 2013
-Greeting and interacting with customers in a friendly fashion
-In charge of keeping coolers stocked full for daily operations
-Completing hot and cold food prep assignment accurately, neatly and quickly
-following recipes accurately and maintaining food preparation such as marinating, seasoning, and grilling
meats; chopping: dicing, cutting, and slicing vegetables
-preparing food throughout the day as needed, anticipating and reacting to customer volume
-Maintaining proper food handling, safety and sanitations standards while preparing food
Holiday Station Stores: November 2010 – October 2011
-Quick and efficient customer service on cash register

2. Bryan Larson
Minneapolis, Minnesota ∙ (320) 979-0909 ∙ bdlars24@gmail.com
-Making sure the truck orders were put away quickly and neatly
-Cleaning and closing the store nightly
References
Mason DeWitt
VIP Manager and Housekeeping Manager
Loews Minneapolis Hotel
601 First Avenue North
Minneapolis, MN 55403
612-312-1162
Relationship: Previous Manager
Nick Davis
Website Developer atFamous Davis
Chamber Ambassador: Willmar Lakes Area Chamber ofCommerce
Wilmar, MN 56201
320-295-6485
Relationship: Personal friend 7+ years
Brian Kline
Child Education
Duluth, MN
Relationship: Pastmanager
320-262-4944