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PatientCentered
Care
By: Jessica Krohe
Christine Smith
Lara Blackstock
What is Patient-Centered Care?
๏‚› Active

involvement of the patient and the
family where they are in full control of the
decision-making towards all of the options for
treatment
๏‚› 3 models that form the foundation of patientcentered care:
๏‚›
๏‚›

๏‚›

The Commonwealth Dimensions
The Institute of Family-Centered Care
The Planetree model
The Commonwealth Dimensions
๏‚› Respect

for the patientโ€™s
values, preferences, and expressed needs
๏‚› Coordination and integration of care
๏‚› Information, communication and education
๏‚› Physical comfort
๏‚› Emotional support
๏‚› Involvement of family and friends
Family-Centered Care Model
๏‚› Founded

in 1992; reflects these core
concepts:
๏‚›
๏‚›
๏‚›
๏‚›

Dignity and respect
Information-sharing
Participation
Collaboration
The Planetree Model
๏‚› Founded

in 1978; main focus is
spirituality and having an overall
healing environment
๏‚›
๏‚›
๏‚›
๏‚›

Integrates health partnerships
Includes nurturing aspects of
nutrition
Incorporates the arts for healing
purposes
Incorporates massage and
human touch
What do patients want?
๏‚›
๏‚›
๏‚›

๏‚›
๏‚›

To be treated like what they think or believe
matters
To be a priority to their healthcare providers
To be informed and have their providers
communicate with them in a way that they
understand
To be cared for in an effective, timely manner
To be treated by competent staff
How can organizations achieve this
goal of patient-centered care?
๏‚› Organizations
๏‚›
๏‚›
๏‚›
๏‚›

๏‚›
๏‚›
๏‚›

must have:

Committed and engaged leadership
Well-defined and clearly communicated
strategic vision
Patient and family involvement
Supportive work environment
Measurement and feedback
Quality environment
Innovative technology
What does a good environment
consist of?
๏‚›
๏‚›
๏‚›
๏‚›
๏‚›
๏‚›

Safe and clean surroundings
Patient privacy
Engagement of all human senses
Experience of the body, mind and spirit
Access to arts and entertainment
Value of human beings over
technology
What difference does patientcentered care make?
๏‚›
๏‚›
๏‚›
๏‚›
๏‚›

Higher overall patient satisfaction scores
Lower costs per case
Shorter average length of stay
Reduction in adverse events and malpractice
claims
Increased employee satisfaction
How is Patient-Centered Care
measured?
๏‚› Hospital

Consumer Assessment of
Healthcare Providers and Systems
(HCAHPS)
๏‚› National Quality Forum (NQF)
๏‚› National Regulatory Bodies
๏‚› Hospital-based/facility-based
surveys
Patient-Centered Care in Action
๏‚›

๏‚›

๏‚›

๏‚›

CVS Caremark launches a patient care model called
โ€œPharmacy Advisorโ€ that targets medication adherence by
giving patients the ability to engage with a pharmacist oneon-one
Focuses on patients with diabetes, high blood pressure, high
cholesterol, coronary artery disease and congestive heart
failure.
Reports from the Pharmacy Advisor for diabetes showed
that therapy initiation rates increased by 68% for the
patients counseled by pharmacist at retail stores.
Medication adherence rates increased by 3.9% after
pharmacist consultation.
Conclusion
๏‚› Patient-Centered

Care is the new trend in
the healthcare field
๏‚› Patient/Provider partnerships have shown
to help improve the overall patient
experience and health.
๏‚› Patients feel as if their concerns are
valid, which leads to better cooperation
for therapy.
๏‚› Questions?
Sources
๏‚›

๏‚›

๏‚›

๏‚›

๏‚›

Charmel, P. A., & Frampton, S. B. (2008, March). Building the Business
Case for Patient-Centered Care. Healthcare Financial Management.
Retrieved from http://planetree.org/wpcontent/uploads/2012/01/HFM-business-case-for-Planetree.pdf
Epstein, MD, R. M., & Street Jr, PhD, R. L. (2011, March/April). The
Values and Value of Patient-Centered Care. Annals of Family
Medicine, 9(2), 100-103. doi:10.1370/afm.1239
Shaller, D. (2007). Patient-Centered Care: What Does It Take? The
Commonwealth Fund. Retrieved from
http://www.commonwealthfund.org/usr_doc/Shaller_patientcenteredcarewhatdoesittake_1067.pdf
Drenkard, Karen N. PhD, RN,NEA-BC, FAAN. (2013). American
Association of Colleges of Nursing. Patient-Centered Care. Retrieved
from http://www.aacn.nche.edu/qsen/workshop-details/neworleans/KD-PCC.pdf
PR, N. (2013, June 20). CVS Caremark's Innovative Pharmacy Advisorยฎ
Program Highlighted in New National Report Released by IMS Institute
for Healthcare Informatics. PR Newswire US.

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Brooke PP 123

  • 2. What is Patient-Centered Care? ๏‚› Active involvement of the patient and the family where they are in full control of the decision-making towards all of the options for treatment ๏‚› 3 models that form the foundation of patientcentered care: ๏‚› ๏‚› ๏‚› The Commonwealth Dimensions The Institute of Family-Centered Care The Planetree model
  • 3. The Commonwealth Dimensions ๏‚› Respect for the patientโ€™s values, preferences, and expressed needs ๏‚› Coordination and integration of care ๏‚› Information, communication and education ๏‚› Physical comfort ๏‚› Emotional support ๏‚› Involvement of family and friends
  • 4. Family-Centered Care Model ๏‚› Founded in 1992; reflects these core concepts: ๏‚› ๏‚› ๏‚› ๏‚› Dignity and respect Information-sharing Participation Collaboration
  • 5. The Planetree Model ๏‚› Founded in 1978; main focus is spirituality and having an overall healing environment ๏‚› ๏‚› ๏‚› ๏‚› Integrates health partnerships Includes nurturing aspects of nutrition Incorporates the arts for healing purposes Incorporates massage and human touch
  • 6. What do patients want? ๏‚› ๏‚› ๏‚› ๏‚› ๏‚› To be treated like what they think or believe matters To be a priority to their healthcare providers To be informed and have their providers communicate with them in a way that they understand To be cared for in an effective, timely manner To be treated by competent staff
  • 7. How can organizations achieve this goal of patient-centered care? ๏‚› Organizations ๏‚› ๏‚› ๏‚› ๏‚› ๏‚› ๏‚› ๏‚› must have: Committed and engaged leadership Well-defined and clearly communicated strategic vision Patient and family involvement Supportive work environment Measurement and feedback Quality environment Innovative technology
  • 8. What does a good environment consist of? ๏‚› ๏‚› ๏‚› ๏‚› ๏‚› ๏‚› Safe and clean surroundings Patient privacy Engagement of all human senses Experience of the body, mind and spirit Access to arts and entertainment Value of human beings over technology
  • 9. What difference does patientcentered care make? ๏‚› ๏‚› ๏‚› ๏‚› ๏‚› Higher overall patient satisfaction scores Lower costs per case Shorter average length of stay Reduction in adverse events and malpractice claims Increased employee satisfaction
  • 10. How is Patient-Centered Care measured? ๏‚› Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) ๏‚› National Quality Forum (NQF) ๏‚› National Regulatory Bodies ๏‚› Hospital-based/facility-based surveys
  • 11. Patient-Centered Care in Action ๏‚› ๏‚› ๏‚› ๏‚› CVS Caremark launches a patient care model called โ€œPharmacy Advisorโ€ that targets medication adherence by giving patients the ability to engage with a pharmacist oneon-one Focuses on patients with diabetes, high blood pressure, high cholesterol, coronary artery disease and congestive heart failure. Reports from the Pharmacy Advisor for diabetes showed that therapy initiation rates increased by 68% for the patients counseled by pharmacist at retail stores. Medication adherence rates increased by 3.9% after pharmacist consultation.
  • 12. Conclusion ๏‚› Patient-Centered Care is the new trend in the healthcare field ๏‚› Patient/Provider partnerships have shown to help improve the overall patient experience and health. ๏‚› Patients feel as if their concerns are valid, which leads to better cooperation for therapy. ๏‚› Questions?
  • 13. Sources ๏‚› ๏‚› ๏‚› ๏‚› ๏‚› Charmel, P. A., & Frampton, S. B. (2008, March). Building the Business Case for Patient-Centered Care. Healthcare Financial Management. Retrieved from http://planetree.org/wpcontent/uploads/2012/01/HFM-business-case-for-Planetree.pdf Epstein, MD, R. M., & Street Jr, PhD, R. L. (2011, March/April). The Values and Value of Patient-Centered Care. Annals of Family Medicine, 9(2), 100-103. doi:10.1370/afm.1239 Shaller, D. (2007). Patient-Centered Care: What Does It Take? The Commonwealth Fund. Retrieved from http://www.commonwealthfund.org/usr_doc/Shaller_patientcenteredcarewhatdoesittake_1067.pdf Drenkard, Karen N. PhD, RN,NEA-BC, FAAN. (2013). American Association of Colleges of Nursing. Patient-Centered Care. Retrieved from http://www.aacn.nche.edu/qsen/workshop-details/neworleans/KD-PCC.pdf PR, N. (2013, June 20). CVS Caremark's Innovative Pharmacy Advisorยฎ Program Highlighted in New National Report Released by IMS Institute for Healthcare Informatics. PR Newswire US.