11. Right now people are
switching over to the
chip cards.
How important is that
for my business?
12. People came in and
destroyed the home and
did more damage than
the deposit, why did I
lose the chargeback?
13. I took a reservation 48 hours
in advance and charged the
card and found out that it
was stolen and then I lost
the chargeback. How Can I
avoid that?
14. A guest smoked cigarettes in one of
our properties, despite our policy
that strictly prohibits smoking inside
the home. Per our rental agreement,
we charged the credit card on file
$100 for damages. The guest
disputed the charge and we
lost...What did we do wrong?
15. A lady went on our website and reserved
a property for a week in August. She
booked this property in July, and tried to
cancel a few weeks later. We did not
refund her credit card as her notice of
cancellation was outside the 45 day
window outlined in our rental
agreement. How come this guest was
able to dispute and win the chargeback?
17. With Special Guest
“Mastering Your 1099’s”
Michelle Smith
of Virtual Resort Manager
Join Me Next Month For…
www.virtualresortmanager.com/tea-with-brittany-
lea.asp
18. Connect with Brittany
• Facebook:
facebook.com/virtualresort
manager
• Twitter: @vrmbrittany
• Instagram: @vrmbrittany
• Check the Blog (Fridays):
virtualresortmanager.com/bl
og