Presenter: Lars Hyland, Director of Learning Services, Brightwave Originally delivered at Learning Technologies Conference and Exhibition on Thursday 28th January 2010. Recruitment is at its highest for over two years. HR focus is officially back on people, talent and employee engagement. Onboarding staff is top of the agenda. The power of a successful onboarding programme to lower attrition, reduce induction costs and accelerate performance means millions to a large company's annual bottom-line and employer brand. At the heart of it must be learning technology. With award-winning examples from Sky and Vodafone Lars Hyland will demonstrate the onboarding best practice model for success: * Step-by-step guide to how technology can support each stage of the onboarding process from recruitment to performance support * Improving performance of new starters with a smart onboarding or induction programme * Incentivising and motivating - the media-rich online learning portal * Making 'self-service' performance support easy-to-use engaging and effective * Building the killer business case and getting your key stakeholders onboard. Copyright - Brightwave Ltd 20

1. Using technology to create a successful onboarding programme Lars Hyland Director of Learning Services Brightwave Ltd Email: lars.hyland@brightwave.co.uk www.brightwave.co.uk © Brightwave Limited 28 January 2010

4. Our clients – strong brands

9. www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. A Technology enabled Onboarding Model

10. www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. A Technology enabled Onboarding Model

11. Onboarding Model www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. ATTRACT

12. Onboarding Model www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. ENDORSE ATTRACT

13. Onboarding Model www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. CONNECT ENDORSE ATTRACT

14. Onboarding Model www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. INDUCT CONNECT ENDORSE ATTRACT

15. Onboarding Model www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. SUPPORT INDUCT CONNECT ENDORSE ATTRACT

16. Onboarding Model www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. SUPPORT INDUCT CONNECT ENDORSE ATTRACT RETAIN

17. www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. CASE STUDY: Onboarding at

20. Case study: Sky pre-joining learning portal Exceptional feedback from learners/mgt: “ I got a head start in training and a lot of motivation from the Pre Learning. The customer scenario gave me confidence in Sky’s products and services” “ It’s really interesting, interactive and full of diverse products that you can have a go on” “ This is an excellent tool to use for new starters. Its fun entertaining and resourceful”

21. Examples (see marketing/screenshots for other screenshots) 09 October 2009 | © Brightwave Ltd. Countdown to first day, video wall, progress bar

22. Examples (see marketing/screenshots for other screenshots) 09 October 2009 | © Brightwave Ltd. CEO welcome, compliance, produce knowledge content

23. Examples (see marketing/screenshots for other screenshots) 09 October 2009 | © Brightwave Ltd. Sales simulation, meeting existing staff, volatile content

24. Examples (see marketing/screenshots for other screenshots) 09 October 2009 | © Brightwave Ltd. Product knowledge covers key features and benefits

26. Learning incentivised through collecting bonus points – doing well means entry onto the Leaderboard.

27. Examples (see marketing/screenshots for other screenshots) 09 October 2009 | © Brightwave Ltd. Product knowledge is tested through sales simulation.

28. Examples (see marketing/screenshots for other screenshots) 09 October 2009 | © Brightwave Ltd. Meet existing staff and learn about job role – open and honest

31. Come to Stand 16 upstairs and receive an Onboarding Benchmarking Report... Win an eco-torch! Email [email_address] Visit www.brightwave.co.uk for case studies Read http://larsislearning.blogspot.com www.brightwave.co.uk © Brightwave Ltd

32. www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. Five criteria for developing learning portals

33. www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. Five criteria for developing learning portals

34. www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. Five criteria for developing learning portals

35. www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. The missing ingredient... TRAINING TRANSFER TOO LOW (Will Thalheimer, 2006)

36. www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. The missing ingredient...follow through LESS LEARNING, MORE OFTEN (Will Thalheimer, 2006)

37. www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. An AGILE e-learning strategy – building the business case