1. Steve Weber, CPA
Will County Treasurer

2. Certified Public Accountant, 1986
Bachelor in Accounting, Lewis University
Chief Deputy Auditor, 1986-2000
Will County Auditor, 2000-2008
Elected Treasurer in 2010

3.  Collects $1.62 Billion Property Tax Levy
 273,000 Parcels
 Manages $350 Million County Funds
 20 Full-Time Employees
 $1.56 Million Budget
 Inherited $150,000 Deficit on Day One

4.  Office Without a Mission
 Spent 10 Years in Neutral
 Emphasis Drifted to Collection
 Lack of Innovation
 Reactive, not Proactive
 Managers honestly thought there was nothing
they could improve or do better.

5.  Focused on Employee Morale
 One-On-One Meetings with Staff
 Employee Focus Group (without Managers)
 Identified 16 Employee-Based Changes
 Implemented 15/16 by Year’s End
 Managers Must “Lead from the Front”

6.  Tax Bill Outsourced
 Completely Re-wrote Investment Policy
 Strengthened Office Security
 Change the Safe Combination (10 Years)
 Installed Back-Office Panic Buttons
 Installed Doors to Separate Staff from Public
 Added Armored Car Service

7.  ActivelySeek Cost Savings
 Evaluate on Three Criteria
 Suitability (Would it work?)
 Feasibility (Can it be made to work?)
 Acceptability (Will it work?)
 Shaved $244,000 in Operating Expenses

8. We reduced cost and increased service by
aggressively negotiating with banks.

9. We regained an entire month for our
employees to focus on their primary job.

10. We leveraged our $100 Million Credit
Card Portfolio for lower fees and
improved service for staff and public.

11. We reduced FOIA requests by 95% by
publishing common information online.

12. We saved $9,326 by mailing our Tax Sale
notices as registered mail.

13. We reduced total overtime to $1,806 by
introducing flex-time schedules.

14. Yes, Will County “lost” a $140,000 check
to Cash Dash and didn’t know it.

15. Next Step

16. Benefits Challenges
 Reduce Associated  No Illinois Case Law
Cost of Mailing Bills  Confirmed Delivery
 Anytime Access  Low Adoption Rate
 Quicker Delivery  Few Vendor Options
 Encourages Online
Payment

17. Population: 1,698
Responses: 409
Margin of Error: 4%
Currently Receive Bills Online
No
20%
Yes
78% NR
2%

18. Population: 1,698
Responses: 409
Margin of Error: 4%
Pay Property Taxes Online
No
34%
Yes NR
64% 2%

19. Population: 1,698
Responses: 409
Margin of Error: 4%
Interested in Paperless Tax Bills
Very
Interested Somewhat
46% Interested
22%
Neutral
10%
Very Somewhat
Uninterested Uninterested
17% 5%

20. Population: 1,698
Responses: 409
Margin of Error: 4%
Likely to Use/Take Paperless Tax Bill
Very Likely
No Response 59%
1%
Very Unlikely
13%
Somewhat Somewhat
Unlikely Neutral Likely
3% 7% 17%

21.  We Anticipate Low Adoption for Levy 2012
 Will Need a Solution for Levy 2013
 Vendor Interviews
 No Pure Fit
 Cost Per Email (CPE) Above First Class Stamp
 We Expect to Take an In-House Approach

22. Steve Weber, CPA
Will County Treasurer