1. Operations Intern
Bedford Heights
Brian Drellishak

2. • The Ohio State University
• Operations Management Major
– EEDS Minor (Environment, Economy,
Development, Sustainability)
• Graduate in May of 2018
• Supervised by:
– Mark Baker
– Melinda Rutledge
– Corey Cheek
Background Information

3. • Reformat and Update Plant SOPs (Packaging and Fillroom)
– Goal: Create a updated document that showed how to operate a machine following
standardized steps.
– Take old format SOPs and convert them to the new standardized format.
– Spent time at each machine (2-5 days depending on the machine) observing, asking
questions, taking notes, and updating the information on the SOPs.
– Spent time on floor observing how the machines interact with other machines, how
the operators interact with the machines, and how the operators interact with
other operators.
– Practice Gemba, “the real place,” the idea that the best improvement ideas will
come from spending time on the floor where value is created and gaining an
understanding of the true pulse of the factory floor.
– Formed relationships with operators and supervisors.
– Understand the production schedule.
– Observe machine failures and problem solving methods by operators,
maintenance, and production supervisors.
– Helped operators with quality control on the line
• Eg: Notice mislabeled cans, remove mislabeled cans from the line, clean/take the label off,
put it back before the labeler, etc.
Key Projects

4. • Kaizen Training Event
– A quick, highly structured and coached intense attack on waste in a
process or work area by a small team
– Focused on the Depalletizer and can waste
– Split into small teams in order to tackle small improvements that we
decided as a group were feasible and had a good chance of having an
impact.
• Worked with Matt Conover (Sr. Ops Manager, Continuous Improvement) to
determine where most of the can waste was coming from, the amount of the
can waste that was “good” (still usable), and determine a rough monetary cost
to recycling these “good” cans.
– Saw the effects of what we did during the event
• Replaced perfect yield light on top of can counter, installed new pallet guides
for pallet conveyor, updating SOP to include taking cans off of middle of each
layer to clamps don’t knock them off
• Available and flexible to do other tasks needed by managers
– Eg: Inventory, list of responsibilities for operators, etc.
Key Projects

5. • How did you apply what you learned in class to your
internship?
– Word and Excel skills
– Self-direction and motivation
– Organization
– Asking good questions
– Planning and deadlines
– Knowledge and experience gathered in Bedford Heights will be
valuable for my major classes, career, and beyond
– Kaizen was an educational experience that will give me a head
start when I start taking my major core classes. We learned
about:
• The Kaizen Cycle
• The 8 different types of waste and how to identify them
• SMED
• FMEA
• Gemba walk
Educational Relevance

6. • Explain the value of your project(s) to you
– New experience in a plant environment with
the entire line.
– Form professional relationships and act
professionally
– Learn about the relationships between
managers and employees and what makes that
relationship effective
– Learn about the structure of the company,
Global supply Chain, and the Standard Work
matrix
Educational Relevance

7. • Explain the value of your project(s) to the
company
– Creates a standard which results in clear
expectations and responsibility on the part of
the operator.
– Adherence to reliable method which maximizes
performance, reduces variation, and ensures
safety.
– Facilitates training.
– Encourages regular evaluation of work activity
and continuous improvement.
Educational Relevance

8. “Where there is no standard, there can be
no improvement.”
-Taiichi Ohno, Inventor of the Toyota
Production System

9. • What would you do differently if given another
opportunity?
– Ask more questions at the beginning.
– Planned out my work flow better.
• Wasn’t able to complete Line 6 Electromatic Filler
– More efficient way of making changes to SOPs.
• Bringing out laptop to the packaging line to make changes
VS printing out a copy of newest version of SOP, making
notes, bringing it up to laptop to make changes, repeat
– Ask about SOP Level 1 Pillar piece sooner to have
the possibility of getting it.
– What do you think I could have done differently?
Educational Relevance

10. • THE PEOPLE
• Friday lunches
Highlights from Internship

11. • Giving me this opportunity and
experience
• Questions, comments?
THANK YOU!