Child Support Enforcement has access to some of the most sweeping enforcement mechanisms in all of public collections but what happens when they don't work? Introduce your staff to skills and methods that are proven to increase enforcement rates by using The Intelitech Groups Collection Equation©.

1. Elevate!
County of Solano DCSS
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2. Goal: Lower Total Power Usage
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3. Environmental Message
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4. Cost Savings Message
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5. Understanding People
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6. Understanding People
Your power usage is below averageYour power usage is averageYour power usage is above averageYour power usage is below average 
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7. Our Story…
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Performance Through Understanding
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8. The Collection
Equation©
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9. Why Child Support is different.
71%
5%
7%
1%
17%
Total Child Support Collections Received by the
Method of Collection, Fiscal Year 2011
Income Witholding
Unemployment
Compensation Offset
Federal Tax offset
State Tax Offset
Other Sources
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10. When traditional methods fail…
71%
5%
7%
1%
17%
Total Child Support Collections Received by the
Method of Collection, Fiscal Year 2011
Income Witholding
Unemployment
Compensation Offset
Federal Tax offset
State Tax Offset
Other Sources
The Intelitech Group (C) 2013

12. Enforcement is Changing
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13. Why The Collection Equation?
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14. The Collection
Equation©
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15. Prepare
(Are you ready?)
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16. Prepare
Confidence comes from preparation and practice
PeopleLaw Tools/Policy
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17. Analyze Consumer
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18. Analyze Consumer
We all have a style we
prefer to communicate
with – a catered approach
is the only way to be
successful with all styles
People like whom they are like
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19. Build Credibility &
Curiosity
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20. Build Credibility & Curiosity
What sets you apart?
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21. Set Expectations
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Set Expectations
An expectation is not a hope or a wish!
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23. Instill Urgency
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24. Instill Urgency
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25. Establish A Plan
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26. Establish A Plan
Putting together an action
plan that maximizes returns
for families and the county.
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27. Commit & Close
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28. Commit & Close
Ensure all parties are truly committed to follow the
plan and understand their part.
R.E.S.T Easy
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29. The Collection Equation
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30. Thank You!
Questions and Comments?
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Brett Sivits
The Intelitech Group
360-260-9780
Bretts@intelitechgroup.com