20240429 Calibre April 2024 Investor Presentation.pdf
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2.0 Challenges For Retail Banks
1. Enhancing Customer engagement through internet Are retail banks facing up to the challenges put by web 2.0? Woerden, April 2009
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6. Drivers for successful engagement strategies Interactivity & wizzards / Focus specific topics and target groups Stickiness & usability Facilitate cross channel support (call center, branch office)