If you are considering utilizing Twitter for your business and don't know how to get started, or would like some tips to make the most out of your online profile, be sure to check out this LogicClassroom on using Twitter for to Market Your Business! We covered how to find, engage, and retain Follower. We talked about Twitter Language and Abbreviations and what to Twit about. We suggested creative marketing ideas utilizing Twitter, and provided helpful links to valuable tools to get the most out of Twitter, such as Blog RSS feeds with Twitterfeed, tools to find more Followers, and how to get email alerts when you or your company are Tweeted about with TweetBeep. Feel free to contact Boston Logic directly with questions! We hope you like our class!

1. T: 617.266.9166 www.bostonlogic.com Promoting Your Business with Twitter Presented by: Angela Davis, Marketing Associate Ashley Osgood, Marketing Associate

2. CLASSROOM OVERVIEW T: 617.266.9166 www.bostonlogic.com

3. TWITTER FOR BUSINESS How & Why To Use Twitter for Your Marketing T: 617.266.9166 www.bostonlogic.com

4. How Do People Find Information Online? 906,000,000 HRS / MONTH! T: 617.266.9166 www.bostonlogic.com

5. T: 617.266.9166 www.bostonlogic.com

6. What Is Twitter? A ‘Micro-Blogging Service’ You Can Use from Anywhere You Have Internet Access. (computers, phones, SMS, etc.) Create a Profile for Yourself and/ or Your Company.Ex:www.Twitter.com/BostonLogic Post 140-Character Messages Which May Include Hyperlinks.Ex: You Can ‘Follow’ Other Members Whose ‘Tweets’ (aka ‘Posts’) Will Show Up on Your Twitter Page/ Newsfeed Automatically. Other Can Follow You, Too. Twitter Members Can ‘ Retweet’ Messages and Links Posted by Others to Share with Their Followers, Too. Twitter is FAST and Constantly Updating in Real-Time. T: 617.266.9166 www.bostonlogic.com

7. How Is Twitter Good For Business? Twitter Works Great as an Opinion Poll and for Market Research. Ex. Recent ‘Gap’ logo redesign rejection Respond Quickly to Criticism or Bad PR ASAP & Directly to the Public. Get Your News & Promotions Out Immediately to a Large Audience. Build an Instant “Backchannel” by Using ‘#’ Hashtagsto Tweet about Events or Subjects, Easily Find Related Tweets, and Connect with Other Attendees. Follow Your Competitors & Critics to Study and Learn from Them. Network & Engage with Potential Clients and Other Industry Leaders. T: 617.266.9166 www.bostonlogic.com

8. WHAT THE TWEET?! An Introduction to Twitter Language & Twitterquette Scott Hampson: “Twitter Bird In Real Life” T: 617.266.9166 www.bostonlogic.com

9. Twitter Etiquette (Twitterquette) Followers and Following: Following your followers and commenting on or ‘Re-Tweeting’ their posts is a great way to build network. @PersonsTwitterName: Use to link to fellow Twitterers you want to mention so others can easily click to their Twitter profile & Follow them as well. RT: “Re-Tweet” is crediting your source (again with a link), and sharing their Tweet, blog, or website with your followers. Great way to flatter & make friends, too! T: 617.266.9166 www.bostonlogic.com

10. Twitter Abbreviations 140-Character Limit Forces Twitterers to Use Short-Hand. For More Ideas Check Out: Some Common Examples Are: b/c = because b4 = before EMA = email address FF = recommending people to follow (Follow Friday) LOL = laugh out loud NSFW = not safe for work! wld = would # = Hashtags, used like the word “regarding” events or topics T: 617.266.9166 www.bostonlogic.com

11. What To Tweet? Ask Questions. Twitter is GREAT for Getting Opinions. Write About What Has Your Attention. Interesting Books You’re Reading, Relevant News Articles or Industry Blogs, etc. Don’t Be All Business – People Will Stop Following If Bored! Links to Your Blog Posts, Images, YouTube Videos, Etc. Be Sure to Ask a Question or Somehow Engage Audience with an Excerpt, Etc. Don’t Just Dump a Link! Be Useful! Re-Tweet or Comment on Other People’s Interesting Posts. Spend at Least 15 Minutes Each Day Networking, Reading, Learning. Share the Human Side of Your Company. @TheHomeDepot Shares Stories About Employees Encourage Employees to Actively Engage Using Personal Twitter Profiles, too! T: 617.266.9166 www.bostonlogic.com

12. What NOT TO DO On Twitter You Don’t Have to Read Every Tweet. You Don’t Have to Reply to Every ‘@’ Tweet Directed to You. (the more you do reply, the better for networking) Don’t just post links to Your Blog Posts. Engage your readers by Asking a Provocative Question About the Post, Requesting Feedback, etc. Don’t Post Anything In Poor Taste, Using Swears, or Insulting People. Use DM’s for 1-to-1 conversations. Private Conversations Can Clutter Your Followers Feeds and Make Them Stop Following You.

13. TWITTER TOOLS Tools to Make Your Twittering More Efficient & Fun! T: 617.266.9166 www.bostonlogic.com

15. Search for Tweets by keywords, dates, people,places, and more!

16. Find Other People in Your Industry, Potential Clients, Etc.

17. Ex: Tweets about “Moving” or “Apartments” if You’re a Broker

18. Ex: Tweets about a Problem Your Products or Services Solve

19. Monitor Your Company, Industry, and Competition:

20. Company Name, Trademarks, Website & Blog URLs

21. Relevant Employees Names

22. Brands, Products & Services

23. Events, Webinars, Seminars, Conferences

24. Competitors & Relevant Employees

25. Your Core Keywords/ Phrases

26. Industry Terms

27. Use Hashtags on Twitter to Track Conversations on Specific Topics.

28. The # Sign + a Phrase: (Ex. #RAINCAMP, #NAR, #IREC)T: 617.266.9166 www.bostonlogic.com

30. Twitter Suggests People to Follow Based on Your Interests, Area, and Network.

31. Other Users Can ‘Favorite’ Your Posts or Add Your Profile to ‘Lists’. Both are Great Ways to Get Noticed by New Followers. T: 617.266.9166 www.bostonlogic.com

32. URL - Shorteners Long link URL’s Take Up Too Many of the Only 140 Characters Allowed. Use Services like http://bit.ly/or http://tinyurl.com/to Create Shorter, Customized Version of Your Links! T: 617.266.9166 www.bostonlogic.com

33. Auto-Feed Your Blog You Can Auto-Post Your Blogs to Your Twitter Profile Using TwitterFeed. Helps Save Time BUT- Lose the Ability to Customize the URL Link AND Lose the Opportunity to be More Engaging with Audience When Posting Link Select Different Update Frequencies. Anything from Every 30 Minutes to Every 24 Hours Filter Feeds by Keyword to Only Twit Posts with Certain Words Included. Supports RSS & Atom Feeds. T: 617.266.9166 www.bostonlogic.com

34. Get Notified of Tweets with TweetBeep Like a Google Alert for Twitter, Great for Online Reputation Management. Sends Alerts to Your Email with Links to Tweets. Track Conversations that Mention You, Your Products, Your Company, Anything You Choose, with Hourly Updates! Track Who's Tweeting Your Website or Blog, Even if They Use a Shortened URL (like bit.ly or tinyurl.com). Catch All Your @Replies and @Mentions. Set Alerts for #Events You Host or Attend to Meet Up with Others. T: 617.266.9166 www.bostonlogic.com

35. Other Cool Tools Tweetdeck and Twhirl Make it a Lot Easier to Manage Followers, Send DMs, Shorten URLs, etc. from Your Desktop. GeoChirpLets You Search for Tweets by Location Using a Map. TweetCube, Twitpic, and TwitTirm Allow You To Host and Link to Multimedia Files. Twitbacks and TwitterGalleryOffer More Background Options & Help You Customize Your Profile. PostLater ,and CoTweet Allow You to Schedule Tweets for Later. * There are 1,000 More! Do a Google Search & See What You Find! T: 617.266.9166 www.bostonlogic.com

36. CREATIVE TWITTERING How To Get The Most Out of Twitter for Your Business T: 617.266.9166 www.bostonlogic.com

38. You Facebook, LinkedIn, and Other Online Profiles

39. Your Websites, Blogs, Yelp Listing, Etc.

40. Newsletters, Promos, and Presentations You Give

41. Resumes, Business Cards, Email Signatures

42. Make Sure You Use Add This or Other Social Sharing Buttons on Your Blog so Readers can Syndicate Your Content to Twitter FOR YOU!

43. Host & Attend ‘Tweet-Ups’ (aka Twitter Meetings) to Get to Meet Other Twitterers in Real Life, Learn from Their Experiences, Offer Your Expertise, Etc.

44. Use #Hashtags To Create ‘Groups’ for Twitter.

45. First, Follow @hashtags on Twitter.

46. Then Start Using ‘#’ in Your Tweets, Preceding Event Announcements

47. Tell Attendees to Do the Same!T: 617.266.9166 www.bostonlogic.com

49. Contest Should Last at Least a Month for Big Prizes.

50. Be Sure to Have a Lot of Active Followers with Lots of Followers to Share Your Contest With or it Won’t Work!

51. Give Participants an Extra Entry for Each Tweet Mention to Build Audience Fast.

52. Make Interacting with Your Twitter Profile and / or Website Part of Contest:

53. “Tweet @BostonLogic with your #1 marketing challenge for a chance to win a FREE 1hr. SEO consultation!”

54. “#FreeCoffee if you Follow @Starbucks and Tweet About Why You Love @Starbuck.”

55. “Post a Fan Video on Our Website & Tweet About Us to Enter to Win a Free MacBook!”

56. Announce Your Next Contest When Announcing the Winner on Twitter.

57. Creates Buzz, People that Missed First Contest Will Follow for Next One.T: 617.266.9166 www.bostonlogic.com

59. Be Sure to Set a Start and End Time.

60. Make the Prize Something Desirable.

61. Make Sure Each ‘@Mention’ is Unique & Positive.

62. This Will Give You a TON of Exposure.

63. Keep the Buzz Going by Tweeting Regular Updates of Who’s in the Lead!T: 617.266.9166 www.bostonlogic.com

65. Let People Know the Only Way to Get the Discount or Deal is on Twitter.

66. Post Signs in Your Store with Twitter Name.

67. Announce it on Blog and Website.

68. Make a Notice About It on Your Yelp Listing, Email Signatures, Etc.

69. Create a New ‘Secret Code Word’ Each Month and Announce It On Twitter Along with the Special Offer.

70. Ex. % Off of a Product You Regularly Sell or Entire Purchase if a Store.

71. Ex. Money Back at the End of a Closing if a Broker.T: 617.266.9166 www.bostonlogic.com

73. Discourage Posting the Same Tweet Repeatedly.

74. Twitter Doesn’t Want to Get Bogged Down with Your Spam.

75. Have Them Tweet Something Unique Instead

76. Ex: Why They Like You, Answer a Question, Create a Twitter Poem About You, Etc.

77. Ask Users to Include an “@Mention” to You in Their Tweets.

78. So You Can Easily See & Track Entries on Your ‘@Mentions’ Tab When Logged In.

79. Lots of People Will See a Link to Your Twitter Page & Read Positive Feedback about You.

80. Encourage the Use of Topics Relevant to the Contest.

81. Ex: #FreeCoffee, #YourCompanyName, #ContestName, #EventName, Etc.

82. Review Twitter Rules of Use!

83. Read Them Here: http://support.twitter.com/articles/18311-the-twitter-rulesT: 617.266.9166 www.bostonlogic.com

85. Find Interesting People, Follow Who They Follow.

86. Spend At Least 15 Minutes Each Day Commenting, Reading, etc.

87. You Need To Engaging Users to Get the Most Out of Twitter.

88. Re-Tweet and Comment on Other’s People’s Tweets.

89. Ask Questions, Ask for Feedback.

90. Syndicate VALUABLE Content People Want to Read.

91. Don’t Just Spam and Toot Your Own Horn All the Time.

92. Be Creative!

93. Host Tweet-Ups, Create Contests, and MORE!T: 617.266.9166 www.bostonlogic.com

94. Questions? @BostonLogic /BostonLogic More LogicClassrooms by Boston Logic: www.bostonlogic.com/blog/category/logicclassroom/ Read SEO Tips on our Real Estate SEO Blog: www.realestateseo1.com For More Information, Contact: Angela Davis, adavis@bostonlogic.com Ashley Osgood, aosgood@bostonlogic.com T: 617.266.9166 www.bostonlogic.com