Tracking, management, and resolution of defects, issues, problems, and risks throughout business analysis activities. Management of issues is important so that they can be resolved in a timely manner to ensure success. Problems may include issues, questions, risks, defects, conflicts, or other concerns that need to be tracked to resolution. A problem tracking system ensures that issues are not simply neglected or lost.

1. Business Process
Management
For Problem Tracking
1

2. #1 IN OPEN SOURCE BPM AWARDS
•1,600,000 DOWNLOADS
•40,000 COMMUNITY MEMBERS
•500+ CUSTOMERS
•100 EMPLOYEES
•60 TECH & SI PARTNERS
2

3. BONITA OPEN SOLUTION SUITE
Process design, Application
modeling and simulation development
User experience
Connect, integrate
User access
Task management Test, execute, monitor

4. PROBLEM TRACKING
• Custom issue forms to document issues properly
• Assign actions to staff to resolve issues
• Report on the status of issues to management
• Monitor the outcome of the actions taken
• Estimate/measure Impact via process simulation

5. CUSTOM ISSUE FORMS
TO THOROUGHLY DOCUMENT ISSUES

6. CUSTOM ISSUE FORMS
TO THOROUGHLY DOCUMENT ISSUES

7. ASSIGN ACTIONS TO STAFF TO
RESOLVE ISSUES
• Business rules/conditions
• ‘Actor’ assignment
• Timers
• Email connectors

8. MONITOR THE OUTCOME OF THE ACTIONS
TAKEN
Number of Cases by Department
Statuses of Cases Closed, 22%
Open, 22%
Number of Cases by Department
In Progress , 56%
Number of Cases by Year Number of Cases by Dept.
KPIs Accessible from
User Experience Portal
KPI Reports Output to Format of
Microsoft Office, PDF, Open Office,
etc.
8

9. REPORT ON THE STATUS OF ISSUES TO
MANAGEMENT
List of Help Desk Tickets
Request Type

10. ESTIMATE/MEASURE IMPACT VIA
PROCESS SIMULATION
•Estimate impact and possible consequences based on
resources, schedule, cost or scope

11. STAY CONNECTED WITH US!
Vivecca.yongtim@bonitasoft.com
CORPORATE WEBSITE OPEN SOURCE COMMUNITY
• Product & Services descriptions • Forums
• References & Use Cases • Contributions
• Webinars & White papers • Source Code
youtube.com/ twitter.com/ linkedin.com/groups? facebook.com/
bonitasoft bonitasoft gid=3182097 bonitasoftbpm
11