1. Publix Rx Filling Process
By: Group BBB
Tymeka Keith, Bob Deans, Sidney Nelson, Lydia Brown, Yousph
Woldeyesus

2. Prescription filling process
• Reception: Patient check-in with pharmacy tech
• Data Entry: Pharm tech types Rx
• Pre-Verification/Drug Utilization Review: Pharmacist verifies Rx typed
correctly and checks interactions and allergies
• Product Dispensing: Pharm tech or pharmacist labels prescription with tag
and pulls, counts, and labels appropriate medication
• Verification: Final check by pharmacist that correct medication is dispensed
for Rx and that no serious allergies or interactions occur and bags
medication
• Release to Patient: Pharmacy technician verifies bag for appropriate patient,
has them sign for its release and utilizes pharmacist for counseling as
necessary, and finally rings and releases medication

3. Flowchart

4. Data Flow Diagram

5. Recommended Changes
Our recommendation is to
implement a new release to
patient system that interfaces the
register and patient signature
system into one unit. This will
save time in the release to patient
process as well as save money lost
when prescriptions are not
properly sold to patients.

6. Matrix
“As-is” process “To Be” Process Action Req. for
Change
Responsible Person(s)
Separate systems for
checking out: register
and computer
Complying interface Centralization:
carrying out task @ 1
location
Control Addition:
adding checks in a
process
Publix
Software Vendor (McKesson)
Process Change Matrix

7. PROCESS Benefits of the
action
Risks of the
action
Alternatives of
the prospective
action
Nothing: doing
nothing at all
Decision
Customer
medication
checkout
Verifying all
medications are
accounted for
Cost
Staff Training
System for credit
cards before
patients come in
It will remain the
same
If funding is
available, we will
implement one
station that scans
drug and allows
patient to sign
instead of two
separate stations.
Station will also
capture payment.
BRAND Change Matrix