Blake Lapthorn personalisation seminar - 28 September 2010
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Blake Lapthorn, in partnership with JBurns Associates, held a seminar entitled 'personalisation: bene
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Blake Lapthorn personalisation seminar - 28 September 2010
- 1. Personalisation seminar 28 September 2010 Robert Wassall Partner and Head of Social Housing
- 2. Personalisation “starting with the person as an individual with strengths, preferences and aspirations and putting them at the centre of the process of identifying their needs and making choices about how and when they are supported to live their lives.”
- 7. Information, advice & guidance Information and Signposting Delivered through: Care Choice Website OPAL CIT Bettertime Web Pages Hampshire Now Special Edition Age Concern Hampshire Support Planning Delivered through: CIT Information on reliable trades people and gardeners Delivered through: Buy with Confidence Signposting to information and support around economic wellbeing Delivered through: All of the above
- 8. Practical help with daily living Housing with care and or support Delivered through: Extra Care Housing Sheltered Housing Support at Home Delivered through: Floating Support Help with housing needs Delivered through: Locality Housing Officers Support if your home needs repair, maintenance or adaptation Delivered through: Safe, Warm and Secure ( pilot) INtouch Home Improvement Agency INtouch Handypersons Service Project Adapt (From April 2011) Help with Gardening Delivered through: Shaw Trust Telecare and Community Alarms Delivered through: Telecare providers Community Alarm providers Support after doorstep crime Delivered through: Trading Standards Quick Response Team Support to return home after a stay in hospital Delivered through Home from Hospital
- 9. Access to Neighbourhoods Neighbourly help in local communities (e.g. driving to hospital, picking up prescriptions, walking dog, cutting grass, etc) Delivered through: Good neighbours groups Parking Permit Delivered through: Blue Badge Appraisal of driving skills Delivered through: Older driver appraisal scheme Social activities Delivered through: Brendoncare Club Hampshire Support to get out and about Delivered through: Floating Support Help and support to bridge the gap between local communities and services Deliver through: Village Agents (Pilot) Free local bus travel Delivered through: Concessionary Travel (From April 2011)
- 10. Healthy Living Advice on Physical Activity & Falls Prevention Delivered through: Better Balance for Life Project Information on home delivered meals Delivered through: Care Choice Website Information and help on healthy eating Delivered through: Nutrition Strategy (in development) Information and advice on substance misuse Delivered through: Hampshire DAAT Directory
- 13. Jane Evans Self-directed Support Programme Team
- 28. Personalisation & Supporting People – Hampshire’s Perspective Simon Crouch SP Co-ordinator (Fareham & Gosport) , HCC Supporting People Team
- 38. Personalisation and Southampton Matthew Waters Commissioner for Supporting People and Adult Care Services
- 54. Personalisation Irene Thomas Solicitor, Health and Care
- 62. Personalisation What’s in it for me ? Jackie Burns Housing Care & Support Consultancy
- 71. What will this look like ?
Notas do Editor
- The way we will undertake the care management function for those people who meet our eligibility criteria. Aim to have 50% of users on SDS by end March 2011. Piloted approach in Basingstoke for 18 months First stage of roll out is for long users at point of review. NE went live on 6 April SE go live on 6 July SW go live in October Currently developing business process for other parts of the care management function Reminder – a Individual budget is the pooling together of different funding streams and a Personal Budget is the social care element of the financing.
- All of our legal and statutory duties still apply – MCA, safeguarding, duty of care Designed new assessment and resource allocation system Direct payment either to themselves or a suitable person Managed account where care is commissioned and organised by a care manager A third party Individual Service Fund (ISF)
- The way we will undertake the care management function for those people who meet our eligibility criteria. Aim to have 50% of users on SDS by end March 2011. Piloted approach in Basingstoke for 18 months First stage of roll out is for long users at point of review. NE went live on 6 April SE go live on 6 July SW go live in October Currently developing business process for other parts of the care management function Reminder – a Individual budget is the pooling together of different funding streams and a Personal Budget is the social care element of the financing.
- All of our legal and statutory duties still apply – MCA, safeguarding, duty of care Designed new assessment and resource allocation system Direct payment either to themselves or a suitable person Managed account where care is commissioned and organised by a care manager A third party Individual Service Fund (ISF)
- For someone to have real choice and control there needs to be tings for them to choose. Traditional care - such as residential care, nursing care, domiciliary agency care at home Informal care – a person can directly employ someone they already know such as a family member or friend to be their personal assistant Non traditional support – this could be services such as gym membership, or taxis This work is closely linked to the county councils’ strategic commissioning role.
- I’d like to share with you 2 quotes from the Tower Hamlets – Look ahead pilot. For me these crystallise the shift in relationship between the individual and the commissioners & providers that is fundamental to personalised services. Look Ahead – personalising a block contract proving support for 20 people with mental accommodation base service – complex needs – SP & PCT funding I make the decisions & I tell the staff – a person who is very much In Control – this isn’t someone who is having things done for them. Tennis example Susan – MS – personal assistant – phsyio, aromatherapy - an individual budget
- Quote some figures - IBSEN – IB pilots IN Control The charity, which has pioneered personalisation, said 68% of users reported their lives had improved since they started using a personal budget (PB) and 58% said they were spending more time with people they wanted to. Example for commissioner – concerns about abuse – disempowered – a few cases I an still relevant & ‘the conflicts I had perceived are non existent’. & provider – more quality time & job satification because better outcomes - IB pilots + SP pilot
- No sign of this changing
- Burstow, said: “What we are going to be saying is that it’s not about spending more money. It’s about focusing on what matters. If [people] want to spend £350 on a laptop and that allows them to reconnect with their friends if they have a disability and have not been able to leave the house – we recognise it’s the small things which make a huge difference.” I
- Describe shop4support harrow – saves money Add need for brokerage Raise awareness – learn from the private sector Tremendous opportunities - New services – hairdressing, personal training, etc Non client specific services provide more choices – people don’t fit into boxes –Hants web site Customers shaping the market – maybe ……don’t fit into boxes VFM – essential
- Forum for sharing good practice Promote & advertise good practice Info – advertise – not only on the web Encourage joint tenders & service development - specify or incentivise
- Develop effective coms skills Pilot / experiment
- Tell Kieran's story - a young person who had moved around quite a bit & hasn’t found it easy to settle at anything. Sometimes difficult to ask for help. There programme changed all that – I was able to choose my rep & have total input into the things I need & how to achieve my personal ambitions.