1. Winners Don’t Do Different Things, They Do Things DifferentlyE-Governance – A New Way of Doing Business Gartner Model A Presentation by Bhim Upadhyaya
10. Good Governance: First Principles Strategic Vision & Consensus Orientation Participatory Accountable Good Governance Rule of Law Transparent Effective & Efficient Responsive Equitable & Inclusive
11. Good Governance: International Best Practice Supported By e-Delivery Extensive Feedback Channels IT enabled Grievance Systems