Balance scorecard

Balance Scorecard By Priyanka Rai

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

PRESPECTIVES Financial Perspective Internal Service Process Perspective Customer Relations Perspective Learning, Innovation, and Growth ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

BSC ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

1.It is used as a strategic management system: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Mission Vision Strategy/Goals Objectives In each perspective Measures In each perspective

2.It covers 4 important perspective: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

MEASURES ,[object Object],[object Object],[object Object]

FINANCIAL PRESPECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CUSTOMER PRESPECTIVE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

INTERNAL BUSINESS PERSPECTIVE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

INNOVATION AND LEARNING ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ROCE Customer Loyalty On time Delivery Process Quality Process Cycle Time Employee Skills Financial Customer Internal/ Business Process Learning and Growth 3.It represent linked series of objectives and measures:

ADVANTAGES ,[object Object],[object Object],[object Object]

PITFALLS ,[object Object],[object Object],[object Object],[object Object]

Balance scorecard

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