1. CURRICULUM VITAE
Mobile:+91 9880677521
BHARATH KUMAR C Email: cbk_bharath@yahoo.co.in
Experience Summary
6.6 years’experience inITindustry,currentlyworkingasa Senior Product Support forPeopleWorks
(Divisionof CrossdomainSolutionsPvtLtd)
 4.4 Years of experience inproviding Business Applicationsupport, understanding business software and
managing various projects and vendors
 2.2 Years of experience in providing support to business critical banking applications.
 Profound knowledge of developing procedures for operations as per ITIL framework
 Extensive work with configuration design, implementation, testing, support and maintenance.
 Able to express ideas and communicate with non-technical users as well as hardware/software
technicians.
Professional Experience
CurrentlyWorkingas SeniorProduct Support at PeopleWorks,Bangaloresince Dec2015 till date
Workedas SeniorEngineerat Volvo IndiaPvt Ltd, Bangalore fromSep 2012 till Dec2015
Worked as a Senior Reconciliation Analyst in INFOSYS, Bangalore from June 2010 till Sep 2012.
PROJECT HANDLING IN PeopleWorks
Roles and Responsibilities:
 UnderstandingStakeholders,Clientsandcustomers business need and fulfilling their requirements
 Managing, validatingandtestinginrespective Environmentonnew CR’s
 Implementing and testing in QA environment for new releases and CR’s before go-live.
 Ensuring Application Delivery by following best practice and principles
 Updating and fine-tuning support process and work flow to assure best practice
 Assuring productivity and effort from myself and the team for enhancement
 ConstanttouchwithClientsviaphone,emails,meetingsandonlinetoolsonNew Releases,CR’s,case
statusand solutions
 Conducting surveys and performance monitoring on the product for continuous improvements
Technical Skills:
Tool : Sapphire/Bugzilla
OperatingSystems : WindowsServer(Cloud)
Database : MicrosoftSQL 2012

2. Language used : .NET,C,C++ and Java;
ApplicationServer : IIS
 Workingindatabase based,integrationsandinfraonthe supportrequirement
 Co-coordinatingwithinternal teamsandupdatingcustomerduringrelease.
 Updatingthe current statusand new functionsinternallyandexternally
 Validatingbusinessrequirementandbuildingprocess,foundationandroadmapstoachieve
PROJECTS HANDLED AT VOLVO IT
Project (1): DBS ASIA FDsupport
Tool : BMC Remedy, VINSTandMicrosoftSQL server2008.
Duration : Sep2012 to Dec 2015
Team Size : 16
Role : SeniorEngineer
Description:DealerBusinessSupport(DBS) isanorganizationwithinVolvo ITthatprovidesITsupport to the
VolvoGroupRetail Community (Salesportal andAftermarketApplications)- dealers,workshopemployees
and Volvopersonnel intheireverydaywork.DBSASIA FrontDeskisa SupportTeamthat is focusedon the
applicationsmentionedbelow.Thisteamhasahighcompetence andisspecializedinthe corresponding
systems.
 CustomerManagement(CM)
 InquiryManager(IM)
 Ordermanager(OM)
 Volvosalessupport(VSS)
 IMPACT
 UnifiedClaimHandlingProcess(UCHP)
 IntegratedDealerEnterpriseApplication(iDEA)
 Lean DealerSystem(LDS)
 Webinfo
Rolesand responsibilities:
Case handling
 Monitoringthe ticketing/supportingtool andmail box fornew issues.
 Acknowledgingandaddressingthe issuesreported.
 Categorizingandunderstandingthe businessrequirementsandprovidingsolutions.
 Analyzingandtroublingshootingthe reportedissue.
 Followingthe escalationmatrix asperITILstandards.
 Proactivelyfollowingupwiththe respectiveteamsandproviding requiredupdatestobusiness
 Constructive feedbacktothe Service Desks
 Create articles andKB.
 Providingweeklyandmonthlyreportstostackholdersandleadsandmanagers.
 Provide onCall Supportduring businessandnon-business hours.
Coordinationof the support structure/chain

3.  Interactingwithvariousteamsasperthe supportstructure for the solutions
 Arrange regularBack-Office meetingswithconcerned2ndLine SupportTeamaimingforInformation
exchange,updates,newsetc.
 Work aroundand instructionsforhow tohandle/solve issues.
 Instructionsforcommonwaysof handlingSR’sinVINSTe.g.: commontemplates,whatStat.Levels
to use for the differentapplications
 Ensure that routines,templatesetc.are distributedtoall concernedsupportagents.
 Seekandprovide informationonnew applicationsandnew versionswithinDBS.
 Create templatesandotherrelevantdocumentationfordaytodaysupport.
Coordinate training
 ProactivelyidentifyneedsfortrainingatDBS sites.
 AssistDBS manager whenrequestingtraining.
 Share relevantknowledgewithinthe team.
 Update of trainingmaterials.
Additional Responsibility
In additiontothe above mentionedresponsibilities,the DBSAsiaFDteammemberalsoacts as a
SystemResponsiblewithin the team.
The Systemresponsible hasthe overall responsibilityforanapplication/swithinthe team.She/he
acts as a SPOC(SpecificPointof Contact) onbehalf of the team.The SystemResponsibleensures
that highqualitysupportismaintainedfora particularapplicationamongstagroupof applications;
whichisnecessaryforachievingbusinessgoals.
Project (2) : RhelpSupport
Tool : RemedyandMainframe
Client : Volvo
Duration : Jan2015 – July2015
Team Size : 8
Role : SeniorEngineer
Description:RHELP Supportis parts logisticsteamisanorganizationwithinVolvoITthatprovidesITsupport
(retail applications) tothe VolvoGroupRetail Community - dealers,workshopemployeesandVolvo
personnel intheireverydaywork.
RHELP Supportisa SupportTeam that isfocusedonlimitednumberof applicationsmentionedbelow.This
teamhas a highcompetence andisspecializedinthe correspondingsystems.
 GLOPPS
 Procurement
 POL
 VCS
 INBOUND
 LISA
 IPS

4. Rolesand responsibilities
 Activelymanage andmonitoringthe Service RequestinRemedy.
 Addressingthe ticketsimmediatelytomaintainquickresponsetime andresolutiontimeaswell
 Investigatingandfixingthe issuewiththe scope andvalidatingandverifyingthe solutionprovided.
 Preparingandmaintainingthe Knowledge base.
 Register&implementLCIR(LowriskChange ImplementationRequest) forMainframe.
 Manage installationpackages&librariesforMainframe.
PROJECT HANDLED AT Infosys
Project (1) : UBS (BankingApplicationSupport)
Type : L1 Support
Duration : July2010 to April 2012
Team Size : 25
Role : ReconciliationAnalyst
Description:InfosysBPOisBangalore basedBPOservice providerandisdrivenbythe highestquality
standards(ISO9001:2000 Company).Havingaworld-classinfrastructure the companyisundertakingvarious
outsourcedjobsinInsurance,Finance,Banking,Technical,andTelecommunicationssector.
Rolesand Responsibilities
 Interacting/coordinating with L3/Developers for Bug fixes.
 Dedication to quality and strive for continuous improvement
 Workingon TLM 2.7 for‘Trade Reconciliations’b/w Booking&Settlement Systems.
 Workingon Reconciliationtool toresolve the unmatchedbreaks.
 InstructingSettlements&Trade Supportteamto amendor bookthe trades
 Workingon ADPapplicationtoinvestigate the missingbalance of several StamfordAccounts.
 Workingon Showcase applicationtoclearthe live breaks.
 Workingon Martini applicationtocheckthe respective positions
 Clearingthe outstandingbreaksbyEOD
 Mismatching/unlinkingthe MatcheditemsinTLM
 Handlingof Businessescalationsandqueries
 ReviewingTLMusers accessrightson regularintervals.
 Training and Knowledge dissemination to the new joiners.
Achievements
 Prepared the application related training material and provided extensive training to new team
members and got appreciated.
 Initiated Daily stand up calls and got appreciated by clients for quick response.
 Actively involved in recruiting candidates for new project and got rewards.
 Got appreciated for Good Team Player and for Self Motivation.
Education Qualifications

5. Bachelor of Science fromNCB Bangalore - 2010.
Executive MBA fromOpen KuvempuUniversity
PERSONAL PROFILE
Name : Bharath Kumar C
Date of Birth : December28, 1989.
Address : 32/8/10 , 3rd
Cross, NanjappaBlock, KempegowdaNagar, Bangalore 560019
LanguagesKnown : Kannada,EnglishandHindi.
Nationality : Indian
I, BharathKumar C do herebyconfirmthatthe informationgivenabove istrue tothe bestof my knowledge.
Date: SIGNATURE: ________________________
(BharathKumar C)