1. The Manager as Coach Coaching for Effective Performance John Armstrong
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7. DEFINITION “ Coaching aims to enhance the performance and learning ability of others. It involves providing feedback, motivation, effective questioning and matching your style to the coachee.” Max Landsberg 1997
8. DEFINITION “ It is based on helping the coachee through dynamic interaction. It does not rely on a one way flow of telling and instructing.”
9. DEFINITION “ Developing a person’s skills and knowledge so that their job performance improves, hopefully leading to the achievement of organisational objectives.”
10. DEFINITION “ Creating effective relationships at work, by stimulating learning and inspiring performance development in the people you manage.” John Armstrong, 2008
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13. CHALLENGE! “ Is coaching something else a manager can do, or is it something that should underpin everything a manager does?”
14. THE SKILL WILL MATRIX Goal Guide Delegate Direct Excite High Will Low Will The Tao of Coaching - Max Landsberg - 1997 High Skill Low Skill
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