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ENGAGING WITH MOBILE CONSUMERS IN A MULTI-SCREEN WORLD CEO: Stephen Randall MOBILE: +1 781 888 1417 EMAIL: srandall@locamoda.com TWITTER: stephenrandall
QUICK INTRO TO LOCAMODA ,[object Object],[object Object],[object Object]
SOME OF THE BRANDS & AGENCIES WE’VE HELPED
TIMES SQUARE NEW YEAR’S EVE 2010 (CIROC VODKA)
ESPN UK AUG 2010
BLACK EYED PEAS, CENTRAL PARK, NYC, SEPT 2011
SOUTH PARK NEW SEASON – TIMES SQ OCT 2011
TREAD CAREFULLY!
MOBILE IS OFTEN LIPSTICK ON A PIG
CROSS CHANNEL ENGAGEMENT CANNOT BE A BOLT-ON AFTERTHOUGHT A MOBILE MARKETING SHORT CODE IS NOT ENOUGH… AND NEITHER IS A QR CODE… OR A BLUETOOTH APP… OR AN IPAD APPLICATION… OR A FACBOOK FAN PAGE… OR THE OCCASIONAL TWEET…
OUT-OF-HOME SCREENS MOBILE SCREENS WEB SCREENS AUDIENCE IT’S  NOT  ABOUT MOBILE TECH, IT’S ABOUT MOBILE BEHAVIOR INSIDE THE “NEW MEDIA TRIAD”
Public Spaces Events Retail Networks Bar, Café,  Restaurant Networks  TODAY DISCOVERY IS INTENT OR CONTEXT Brands and Advertisers 1 way 2 way PRIVATE SCREENS: DISCOVERY VIA  INTENT PUBLIC SCREENS: DISCOVERY VIA  CONTEXT On-line Audience
PRIVATE SCREENS: DISCOVERY VIA  INTENT Public Spaces Events Retail Networks Bar, Café,  Restaurant Networks  MOBILE BRIDGES INTENT AND CONTEXT PUBLIC SCREENS: DISCOVERY VIA  CONTEXT Brands and Advertisers PRIVATE MOBILE SCREENS:  DISCOVERY VIA  INTENT  &   CONTEXT 2 way 2 way 1 way 2 way On-line Audience Mobile Audience
PASSIVE INTERACTIVE Minimum DOOH Time To Engage (Seconds) OUTDOOR, TRANSPORTION, CORPORATE,  GAS STATIONS, CONVENIENCE STORES SUPERMARKETS, PHARMACIES, MALLS, RETAIL STORES, SALONS, WAREHOUSES BARS, EVENTS, STADIUMS CAFES, RESTAURANTS, HEALTH CARE, CINEMAS, FITNESS, EDUCATION, AMUSEMENT PARKS, CASINOS, WAITING ROOMS  Average Number of  DOOH Audience Interactions 0   1     2  ,[object Object],ACTIVE Engagement Path CONTEXT & UX MAPS TO CHANNELS
FAME FUN FORTUNE CROSS-CHANNEL ENGAGEMENT CROSS-CHANNEL ENGAGEMENT CROSS-CHANNEL ENGAGEMENT THE 3 Fs OF CROSS CHANNEL ENGAGEMENT SPECIAL OFFER! SPECIAL OFFER!
Dynamic title CTAs to promote brand and social media initiatives Posts and dynamic CTA from brand Facebook page or Twitter.  Tweets from brand account and/or desired hashtags Standardized ad units work across multiple networks and channels Photos from Facebook or Twitter (Moderated/Curated) Mobile messages with “tear-off slip” text back SCREENS CAN AND SHOULD REACH MILES (NOT FEET) EG: COMMUNITY BOARD – SOCIAL MEDIA + FAMILIAR UX
SUMMARY – IN A NUTSHELL 1)  ALL   SCREENS ARE  (OR SOON WILL BE)  CONNECTED. - DESIGN SCREENS THAT REACH MILES NOT FEET 2)  MOBILE BEHAVIOR  COMES BEFORE MOBILE TECH - BEWARE BS! DESIGN/PLAN FOR DWELL TIME + AND PLACE IN UX 3)  USE MOBILE AS  BRIDGE BETWEEN INTENT & CONTEXT - E.G. DOOH FOR CONTEXT, MOBILE/PC FOR INTENT  These slides and other papers: www.slideshare.net/srandall
THANK YOU FOR YOUR TIME. ANY QUESTIONS? STEPHEN RANDALL MOBILE: +1 781 888 1417 EMAIL: srandall@locamoda.com TWITTER: stephenrandall Copyright © 2011 LocaModa Inc.

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Randall -- Mobile Super Forum

  • 1. ENGAGING WITH MOBILE CONSUMERS IN A MULTI-SCREEN WORLD CEO: Stephen Randall MOBILE: +1 781 888 1417 EMAIL: srandall@locamoda.com TWITTER: stephenrandall
  • 2.
  • 3. SOME OF THE BRANDS & AGENCIES WE’VE HELPED
  • 4. TIMES SQUARE NEW YEAR’S EVE 2010 (CIROC VODKA)
  • 5. ESPN UK AUG 2010
  • 6. BLACK EYED PEAS, CENTRAL PARK, NYC, SEPT 2011
  • 7. SOUTH PARK NEW SEASON – TIMES SQ OCT 2011
  • 9. MOBILE IS OFTEN LIPSTICK ON A PIG
  • 10. CROSS CHANNEL ENGAGEMENT CANNOT BE A BOLT-ON AFTERTHOUGHT A MOBILE MARKETING SHORT CODE IS NOT ENOUGH… AND NEITHER IS A QR CODE… OR A BLUETOOTH APP… OR AN IPAD APPLICATION… OR A FACBOOK FAN PAGE… OR THE OCCASIONAL TWEET…
  • 11. OUT-OF-HOME SCREENS MOBILE SCREENS WEB SCREENS AUDIENCE IT’S NOT ABOUT MOBILE TECH, IT’S ABOUT MOBILE BEHAVIOR INSIDE THE “NEW MEDIA TRIAD”
  • 12. Public Spaces Events Retail Networks Bar, Café, Restaurant Networks TODAY DISCOVERY IS INTENT OR CONTEXT Brands and Advertisers 1 way 2 way PRIVATE SCREENS: DISCOVERY VIA INTENT PUBLIC SCREENS: DISCOVERY VIA CONTEXT On-line Audience
  • 13. PRIVATE SCREENS: DISCOVERY VIA INTENT Public Spaces Events Retail Networks Bar, Café, Restaurant Networks MOBILE BRIDGES INTENT AND CONTEXT PUBLIC SCREENS: DISCOVERY VIA CONTEXT Brands and Advertisers PRIVATE MOBILE SCREENS: DISCOVERY VIA INTENT & CONTEXT 2 way 2 way 1 way 2 way On-line Audience Mobile Audience
  • 14.
  • 15. FAME FUN FORTUNE CROSS-CHANNEL ENGAGEMENT CROSS-CHANNEL ENGAGEMENT CROSS-CHANNEL ENGAGEMENT THE 3 Fs OF CROSS CHANNEL ENGAGEMENT SPECIAL OFFER! SPECIAL OFFER!
  • 16. Dynamic title CTAs to promote brand and social media initiatives Posts and dynamic CTA from brand Facebook page or Twitter. Tweets from brand account and/or desired hashtags Standardized ad units work across multiple networks and channels Photos from Facebook or Twitter (Moderated/Curated) Mobile messages with “tear-off slip” text back SCREENS CAN AND SHOULD REACH MILES (NOT FEET) EG: COMMUNITY BOARD – SOCIAL MEDIA + FAMILIAR UX
  • 17. SUMMARY – IN A NUTSHELL 1) ALL SCREENS ARE (OR SOON WILL BE) CONNECTED. - DESIGN SCREENS THAT REACH MILES NOT FEET 2) MOBILE BEHAVIOR COMES BEFORE MOBILE TECH - BEWARE BS! DESIGN/PLAN FOR DWELL TIME + AND PLACE IN UX 3) USE MOBILE AS BRIDGE BETWEEN INTENT & CONTEXT - E.G. DOOH FOR CONTEXT, MOBILE/PC FOR INTENT These slides and other papers: www.slideshare.net/srandall
  • 18. THANK YOU FOR YOUR TIME. ANY QUESTIONS? STEPHEN RANDALL MOBILE: +1 781 888 1417 EMAIL: srandall@locamoda.com TWITTER: stephenrandall Copyright © 2011 LocaModa Inc.