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Public Health Transformation
        Workshop 1

        21st March 2012
Introduction
     Jason Lowther
Director of Strategy, BCC
Agenda
• Introduction
• Session 1: Vision
• Lunch
• Session 2: Strategic outcomes and
  intended benefits
• Session 3: Stakeholders
• Conclusion and next steps
Introduction
• Health & Social Care Bill
• Welcome back to local government!
• Transition Plan (SHA)
• Transition Board
• Transformation Approach (CHAMPS2)
The New Public Health System
The new delivery structure: an integrated whole system approach
  Government                               Local authorities
  • DH responsible to parliament, with     • New public health functions
    clear line of sight through system        integrated into their wider role, helping to
                                              tackle the wider social and economic
  • Cabinet sub-committee and                 determinants of health.
    significant contribution from across   • Leading for improving health and
    departments to improve health
    outcomes                                 coordinating locally for protecting
                                             health
  • CMO to continue to provide
    independent advice to Government       • Promoting population health and
                                             wellbeing
 Public Health England                     NHS
 • New, integrated national body           • Delivering health care and tackling
                                             inequalities
 • Strengthened health protection
   systems                                 • Making every contact count
 • Supporting the whole system             • Specific public health interventions,
   through expertise, evidence and           such as cancer screening
   intelligence
Introduction – CHAMPS 2




•   Established methodology
•   Familiarisation course
•   Web materials
•   Paper manual
•   Expert support
Introduction – timeline
 Phase                       Timing

 Transformation Initiation   to April 2012

 Vision

 Planning

 Design                      May – Jul 2012

 Service Creation            Aug – Dec 2012

 Proving and Transition      Sept 2012 – Apr 2013

 Stabilisation               Apr – Dec 2013

 Benefits Realisation        Dec 2013 onwards
Introduction – progress to date

• Leadership commitment

• Transition team identified

• Lots of work in various areas
Introduction – work needed to
complete phases 0-2

•   Defining the desired strategic outcomes
•   Understanding customer needs and preferences
•   Current business capabilities
•   Development of the future operating model (FOM)
•   Process design
•   Organisational design
•   High level technological design
•   Assessment of change impact and benefits
Session 1: Vision
Principles

• BCC values and welcomes the skills and expertise
  coming through transfer of public health.

• The transfer should form part of how the City Council
  and its health partners achieve the best health and
  wellbeing outcomes for citizens

• Particularly given the current health status of many of
  our citizens, the future approach to public health needs
  to be transformational.

• Adopting Marmot “life stages” framework.
Session 1: Vision (2)
“Birmingham 2026” community strategy
• Be healthy’ is about ensuring that people enjoy long, healthy and fulfilling lives.
   We want to ensure that Birmingham people live longer and live well, enjoying
   rich cultural experiences.

By 2026 we want:
• Reduced health inequalities and mortality across Birmingham, resulting in people
   living longer
• More people enabled to choose healthy lifestyles, enjoying rich cultural
   experiences and improve their wellbeing, resulting in people living well

A healthy Birmingham will mean that we will:
• improve health for all, in particular for people who belong to the least healthy
   groups, narrowing the gap in life expectancy between the least healthy areas
   and the city average
• have more people choosing healthy and active lifestyles, lowering levels of
   obesity, increasing levels of physical activity, stopping smoking and encouraging
   healthier eating
• enable more people to live independently for longer
Session 1: Vision (3)
Priority One: That in Birmingham every child makes the best start in
   life.

•   Rationale: given that the city is the youngest in Western Europe, if it
    fails to achieve the best outcomes for children and young people it will
    be failing to make use of the asses they represent. Young people will
    need to be highly skilled, well educated and emotionally connected
    people to compete in the economy.

Priority Two: That Birmingham is a healthy and sustainable city for
   adults

•   Rationale: the city faces a low growth in numbers of older people but
    costs growing above the national average due to poverty and poor
    health. The number of years lived with disability and long term
    conditions is reducing working age and adding to poverty as well as
    placing considerable strain upon the care and health systems.
    Reversing this to achieve better use of resources will also unlock the
    contribution that older adults bring to the life and economy of the city
Session 1: Vision (4)
Redesign principles
•   It is for the new health and wellbeing board to adapt new priorities and set out a
    public health vision. However we should set this within the context of supporting its
    need to be clear about its shared sense of purpose before moving through strategic and
    business process issues

•   The health strategy should be built as an iterative and incremental process that:
     –   Establishes a deep understanding of local people, their views and aspirations, their health and
         needs and how these are best met
     –   Where common agreement exists, the strategy should be developed through to actions
     –   Where further time is needed to establish common perspectives, this should be explicitly taken
     –   Rather than work to deadlines of time the strategy and action plans should move forward set by
         common agreement
     –   Long term plans must also be accompanied by clear markers of success and progress.

•   Its vital that this opportunity is taken to think anew and to establish public health
    approaches that work across the five outcomes of the community strategy
    (succeed economically, stay safe, etc) and at a range of levels:
     –   Around the individual – altering behaviours, preferences etc
     –   In specific localities or interest groups
     –   At a city wide level
     –   With partners on a sub regional level
     –   At a national level – including influencing key relationships such as the one with the National
         Commissioning Board.
Session 1: Vision (5)
•   Its vital that this opportunity is taken to think anew and to
    establish public health approaches that work across the five
    outcomes of the community strategy (succeed economically, stay
    safe, etc) and at a range of levels:

    – Around the individual – altering behaviours, preferences etc

    – In specific localities or interest groups

    – At a city wide level

    – With partners on a sub regional level

    – At a national level – including influencing key relationships such as
      the one with the National Commissioning Board.
Session 1: Vision (6)
Exercise 1   [30 minutes then 2 mins verbal feedback]

3.   Introduce yourselves to each other
4.   What is your gut reaction to the vision outlined?
5.   Do the “principles” cover the key areas for the
     transition?
6.   Do the two “priorities” cover the more important
     and urgent issues?
7.   Are the “redesign principles” appropriate?
8.   What is your most optimistic view of how this
     might turn out?
Working Lunch Break
Please bring your meal back
    to the seminar table
Strategic Outcomes and
   Intended Benefits
       Denise McLellan
 Chief Executive, NHS Cluster
NHS System Architecture
Key:                                                             Parliament
       Accountability
       Funding
                                              Department of
                                                 Health

                                            NHS Commissioning             Monitor            CQC
                                                   Board
                                                 Local Office                    Licensing

  Local Authorities
                              Partnership   Clinical Commissioning
                                                 Groups (CCGs)       Contracts
                                                                                     2° and 3°
  Local HealthWatch                                                                 Providers
                                            Commissioning Support
                                               Service (CSS)

  Birmingham HealthWatch
                                                                Patients & Public
       Solihull HealthWatch                                                                        18
The LA, the CCG/NHS CB and PHE will all play a crucial role in
  ensuring an effective local delivery system and in improving and
  protecting health and wellbeing
         LOCAL ROLE                                                            RATIONALE
Local Authorities will:                                              LAs will take the lead role in
• Have a duty to improve health
                                                                     PH, commissioning majority of
• Bring together holistic approach to
                                                                     services and assuring and
  health and wellbeing across full range
                                                                     coordinating through DPH and
  of their responsibilities                Local Authorities         HWBB
• Receive ring-fenced PH budget
• Lead commissioning of public health
  services (health improvement, drugs,                               NHS will continue to commission PH
  sexual health)                                                     services where:
DPH has specific functions to bring                                  • within PC contract
  together the local PH system:                                      • integral part of pathway
• Deliver LA functions                      CCGs/NHS CB              • 0-5 services and Health Visitors
• Assure health protection plans
• Assure vac and imms and screening
• Provide “core offer” to NHS                                        PHE will provide the local health
• Produce DPH report                                                 protection service, linking to
• Advise HWBB                                                        resilient national service that links
                                                                     to scarce expertise, nationwide
                                              PHE (Local)            intelligence and national
                                                                     leadership for serious incidents
CCGs and NHS CB will
• Commission healthcare
• Commission specific PH services                                    • Coordinates local strategy
  (eg QoF, Immunisations, Military                                     through:
                                                                     • JSNAs
  and Prison health)
                                                                     • Joint health and wellbeing
                                                                       strategy
 PHE local units will be part of              Health &               • Review of commissioning
  local delivery system:                      Wellbeing                plans
• Providing health protection service                                • Receives and reviews PHE’s
  and expert advice                            Board                   programme for its locality
• Specialist EPRR function
Session 2: Strategic outcomes and
intended benefits
Scope of change
   – All public health functions including those which will become the
     responsibility of the local authority.
   – Council functions which could significantly impact on public health
     and well being

• Key drivers
   – Economic context
   – JSNA/ Marmot- wider determinants of health and wellbeing
   – Opportunities for joined up working - delivery, comms,
     commissioning
   – Localisation
   – Public accountability
   – The Compact - Uniting for a Healthier Birmingham and Solihull-
     binding the NHS system once PCTs abolished
Session 2: Strategic outcomes
• A highly effective public health system in Birmingham which addresses
  health inequalities and can demonstrate a coordinated approach to
  impacting on the wider influences on health.
• Key stakeholders (including the Health & Well Being Board and CCGs)
  are very satisfied with the services provided.
• Public health is perceived by GP commissioning groups to provide
  timely, reliable and highly usable advice around population health and
  well being needs, and on healthcare issues.
• Highly efficient operation: removing duplication of effort, streamlining
  processes, ensuring accurate information is available, reducing costs.
• Evidence-based practice: rigorous analysis of the evidence and
  costs/benefits of all programmes to ensure the most cost-effective
  approaches are used in delivering priority outcomes.
• More effective engagement with local areas in terms of front line
  practitioners, elected members and communities.
Session 2: Intended benefits
•   Benefits to customers / stakeholders: better targeted information and advice,
    improved customer satisfaction, higher quality and more cost-effective interventions
•   Benefits to employees: better information and networks to deliver their objectives,
    improved working environment with co-location with key partners in delivering public
    health outcomes
•   Efficiency savings: reducing costs to free up resource to deliver greater public health
    benefits
•   A more citizen centric view of health - less top down and target driven
•   Focus on physical and mental wellbeing as well as quality of life
•   Opportunity to redesign current investment in nhs providers, integrate with “place”
    and regulatory role of city council and increase range of wellbeing services provided
    by third sector
•   New community leadership role by local politicians
•   Engagement with and stronger accountability to local communities
•   Evidence based approach to policy development, investment and disinvestment
•   Experienced public health team with specialist expertise, clinical networks and
    established relationships with nhs commissioners
•   Greater clarity about who is responsible for what, especially in relation to
    commissioning services for vulnerable people
Session 2: Strategic outcomes and
intended benefits
Exercise 2   [30 minutes with written feedback]

•   Do these capture the most important strategic outcomes?

•   What are the two most important outcomes?

•   Are the most important benefits identified?

•   What are the two most important benefits?
Stakeholders
       Rachel Farthing
Chief Executive’s Project Team
Session 3: Stakeholders

Thanks for completing the survey (n=14)

Increasing our understanding of stakeholders

Today’s work will feed into the stakeholder
 engagement plan and communications
 plan
Session 3: Stakeholders
                     High        Medium               Low
                 Key
                 players –
      High       need
                 strong
                 buy-in
                                  Active




                                                                   Potential impact of programme on
                                  consultation
      Medium




                                        Maintain
                                        interest




                                                                   stakeholders
                                                   Keep informed
      Low




               Importance of stakeholders to the programme

               Influence / Impact Matrix
Session 3: Stakeholders – key for matrix
Session 3: Stakeholders - High influence and
impact
•   Secretary of State for Health
•   Clinical Commissioning Groups
•   Health and Wellbeing Board
•   Department of Health
•   Birmingham Drug and Alcohol Action Team
•   PCT Clusters
•   NHS Commissioning Board
•   Public Health England (Development)
•   Local Authority Elected Members
•   BCC Adult’s and Children’s Services
Session 3: Stakeholders - No consensus on
matrix position
The below may warrant further discussion

•   GP Practices
•   Health Protection Agency
•   PCTs
•   Mental Health NHS trusts
•   West Midlands Public Health
•   Community pharmacists
•   SHA Clusters
•   Acute NHS trusts
•   West Midlands Police
•   Criminal Justice, Youth offending, Probation
•   Sports and leisure groups
•   Unions
•   Local Media
•   MPs
Session 3: Stakeholders

Stakeholder needs and experiences will need to
  be more precisely analysed including:

  – What are the customers’ real expectations,
    requirements and judgement criteria?
  – What do they say they want and what do they really
    need?
  – What problems do they have?
  – How do they use the services and products?
  – How do these differ between different customers (eg
    CCGs, PHE, general public)?
Session 3: Stakeholders
Exercise 3   [30 minutes with written feedback]

•   Is the mapping of stakeholders roughly right?

•   Are there any major amendments needed?

•   What do we already know about the needs and views
    of each group?

•   How can we improve our understanding especially of
    the groups with the highest impact and influence?
Conclusions and next steps

1. Write up of today’s discussions:

  –   Vision
  –   Strategic outcomes
  –   Intended benefits
  –   Stakeholders
Conclusions and next steps
•   Next workshop (4th April)

    – Review of today’s discussions
    – Overview of current business capabilities
    – Refine design principles
    – Identify key components of the future
      business
    – Identify the key differences against the
      current operation
    – Start to outline key changes required
Public Health Transformation
        Workshop 2
         4th April 2012

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Public Health Transformation Workshop 1

  • 1. Public Health Transformation Workshop 1 21st March 2012
  • 2. Introduction Jason Lowther Director of Strategy, BCC
  • 3. Agenda • Introduction • Session 1: Vision • Lunch • Session 2: Strategic outcomes and intended benefits • Session 3: Stakeholders • Conclusion and next steps
  • 4. Introduction • Health & Social Care Bill • Welcome back to local government! • Transition Plan (SHA) • Transition Board • Transformation Approach (CHAMPS2)
  • 5. The New Public Health System The new delivery structure: an integrated whole system approach Government Local authorities • DH responsible to parliament, with • New public health functions clear line of sight through system integrated into their wider role, helping to tackle the wider social and economic • Cabinet sub-committee and determinants of health. significant contribution from across • Leading for improving health and departments to improve health outcomes coordinating locally for protecting health • CMO to continue to provide independent advice to Government • Promoting population health and wellbeing Public Health England NHS • New, integrated national body • Delivering health care and tackling inequalities • Strengthened health protection systems • Making every contact count • Supporting the whole system • Specific public health interventions, through expertise, evidence and such as cancer screening intelligence
  • 6. Introduction – CHAMPS 2 • Established methodology • Familiarisation course • Web materials • Paper manual • Expert support
  • 7. Introduction – timeline Phase Timing Transformation Initiation to April 2012 Vision Planning Design May – Jul 2012 Service Creation Aug – Dec 2012 Proving and Transition Sept 2012 – Apr 2013 Stabilisation Apr – Dec 2013 Benefits Realisation Dec 2013 onwards
  • 8. Introduction – progress to date • Leadership commitment • Transition team identified • Lots of work in various areas
  • 9. Introduction – work needed to complete phases 0-2 • Defining the desired strategic outcomes • Understanding customer needs and preferences • Current business capabilities • Development of the future operating model (FOM) • Process design • Organisational design • High level technological design • Assessment of change impact and benefits
  • 10. Session 1: Vision Principles • BCC values and welcomes the skills and expertise coming through transfer of public health. • The transfer should form part of how the City Council and its health partners achieve the best health and wellbeing outcomes for citizens • Particularly given the current health status of many of our citizens, the future approach to public health needs to be transformational. • Adopting Marmot “life stages” framework.
  • 11. Session 1: Vision (2) “Birmingham 2026” community strategy • Be healthy’ is about ensuring that people enjoy long, healthy and fulfilling lives. We want to ensure that Birmingham people live longer and live well, enjoying rich cultural experiences. By 2026 we want: • Reduced health inequalities and mortality across Birmingham, resulting in people living longer • More people enabled to choose healthy lifestyles, enjoying rich cultural experiences and improve their wellbeing, resulting in people living well A healthy Birmingham will mean that we will: • improve health for all, in particular for people who belong to the least healthy groups, narrowing the gap in life expectancy between the least healthy areas and the city average • have more people choosing healthy and active lifestyles, lowering levels of obesity, increasing levels of physical activity, stopping smoking and encouraging healthier eating • enable more people to live independently for longer
  • 12. Session 1: Vision (3) Priority One: That in Birmingham every child makes the best start in life. • Rationale: given that the city is the youngest in Western Europe, if it fails to achieve the best outcomes for children and young people it will be failing to make use of the asses they represent. Young people will need to be highly skilled, well educated and emotionally connected people to compete in the economy. Priority Two: That Birmingham is a healthy and sustainable city for adults • Rationale: the city faces a low growth in numbers of older people but costs growing above the national average due to poverty and poor health. The number of years lived with disability and long term conditions is reducing working age and adding to poverty as well as placing considerable strain upon the care and health systems. Reversing this to achieve better use of resources will also unlock the contribution that older adults bring to the life and economy of the city
  • 13. Session 1: Vision (4) Redesign principles • It is for the new health and wellbeing board to adapt new priorities and set out a public health vision. However we should set this within the context of supporting its need to be clear about its shared sense of purpose before moving through strategic and business process issues • The health strategy should be built as an iterative and incremental process that: – Establishes a deep understanding of local people, their views and aspirations, their health and needs and how these are best met – Where common agreement exists, the strategy should be developed through to actions – Where further time is needed to establish common perspectives, this should be explicitly taken – Rather than work to deadlines of time the strategy and action plans should move forward set by common agreement – Long term plans must also be accompanied by clear markers of success and progress. • Its vital that this opportunity is taken to think anew and to establish public health approaches that work across the five outcomes of the community strategy (succeed economically, stay safe, etc) and at a range of levels: – Around the individual – altering behaviours, preferences etc – In specific localities or interest groups – At a city wide level – With partners on a sub regional level – At a national level – including influencing key relationships such as the one with the National Commissioning Board.
  • 14. Session 1: Vision (5) • Its vital that this opportunity is taken to think anew and to establish public health approaches that work across the five outcomes of the community strategy (succeed economically, stay safe, etc) and at a range of levels: – Around the individual – altering behaviours, preferences etc – In specific localities or interest groups – At a city wide level – With partners on a sub regional level – At a national level – including influencing key relationships such as the one with the National Commissioning Board.
  • 15. Session 1: Vision (6) Exercise 1 [30 minutes then 2 mins verbal feedback] 3. Introduce yourselves to each other 4. What is your gut reaction to the vision outlined? 5. Do the “principles” cover the key areas for the transition? 6. Do the two “priorities” cover the more important and urgent issues? 7. Are the “redesign principles” appropriate? 8. What is your most optimistic view of how this might turn out?
  • 16. Working Lunch Break Please bring your meal back to the seminar table
  • 17. Strategic Outcomes and Intended Benefits Denise McLellan Chief Executive, NHS Cluster
  • 18. NHS System Architecture Key: Parliament Accountability Funding Department of Health NHS Commissioning Monitor CQC Board Local Office Licensing Local Authorities Partnership Clinical Commissioning Groups (CCGs) Contracts 2° and 3° Local HealthWatch Providers Commissioning Support Service (CSS) Birmingham HealthWatch Patients & Public Solihull HealthWatch 18
  • 19. The LA, the CCG/NHS CB and PHE will all play a crucial role in ensuring an effective local delivery system and in improving and protecting health and wellbeing LOCAL ROLE RATIONALE Local Authorities will: LAs will take the lead role in • Have a duty to improve health PH, commissioning majority of • Bring together holistic approach to services and assuring and health and wellbeing across full range coordinating through DPH and of their responsibilities Local Authorities HWBB • Receive ring-fenced PH budget • Lead commissioning of public health services (health improvement, drugs, NHS will continue to commission PH sexual health) services where: DPH has specific functions to bring • within PC contract together the local PH system: • integral part of pathway • Deliver LA functions CCGs/NHS CB • 0-5 services and Health Visitors • Assure health protection plans • Assure vac and imms and screening • Provide “core offer” to NHS PHE will provide the local health • Produce DPH report protection service, linking to • Advise HWBB resilient national service that links to scarce expertise, nationwide PHE (Local) intelligence and national leadership for serious incidents CCGs and NHS CB will • Commission healthcare • Commission specific PH services • Coordinates local strategy (eg QoF, Immunisations, Military through: • JSNAs and Prison health) • Joint health and wellbeing strategy PHE local units will be part of Health & • Review of commissioning local delivery system: Wellbeing plans • Providing health protection service • Receives and reviews PHE’s and expert advice Board programme for its locality • Specialist EPRR function
  • 20. Session 2: Strategic outcomes and intended benefits Scope of change – All public health functions including those which will become the responsibility of the local authority. – Council functions which could significantly impact on public health and well being • Key drivers – Economic context – JSNA/ Marmot- wider determinants of health and wellbeing – Opportunities for joined up working - delivery, comms, commissioning – Localisation – Public accountability – The Compact - Uniting for a Healthier Birmingham and Solihull- binding the NHS system once PCTs abolished
  • 21. Session 2: Strategic outcomes • A highly effective public health system in Birmingham which addresses health inequalities and can demonstrate a coordinated approach to impacting on the wider influences on health. • Key stakeholders (including the Health & Well Being Board and CCGs) are very satisfied with the services provided. • Public health is perceived by GP commissioning groups to provide timely, reliable and highly usable advice around population health and well being needs, and on healthcare issues. • Highly efficient operation: removing duplication of effort, streamlining processes, ensuring accurate information is available, reducing costs. • Evidence-based practice: rigorous analysis of the evidence and costs/benefits of all programmes to ensure the most cost-effective approaches are used in delivering priority outcomes. • More effective engagement with local areas in terms of front line practitioners, elected members and communities.
  • 22. Session 2: Intended benefits • Benefits to customers / stakeholders: better targeted information and advice, improved customer satisfaction, higher quality and more cost-effective interventions • Benefits to employees: better information and networks to deliver their objectives, improved working environment with co-location with key partners in delivering public health outcomes • Efficiency savings: reducing costs to free up resource to deliver greater public health benefits • A more citizen centric view of health - less top down and target driven • Focus on physical and mental wellbeing as well as quality of life • Opportunity to redesign current investment in nhs providers, integrate with “place” and regulatory role of city council and increase range of wellbeing services provided by third sector • New community leadership role by local politicians • Engagement with and stronger accountability to local communities • Evidence based approach to policy development, investment and disinvestment • Experienced public health team with specialist expertise, clinical networks and established relationships with nhs commissioners • Greater clarity about who is responsible for what, especially in relation to commissioning services for vulnerable people
  • 23. Session 2: Strategic outcomes and intended benefits Exercise 2 [30 minutes with written feedback] • Do these capture the most important strategic outcomes? • What are the two most important outcomes? • Are the most important benefits identified? • What are the two most important benefits?
  • 24. Stakeholders Rachel Farthing Chief Executive’s Project Team
  • 25. Session 3: Stakeholders Thanks for completing the survey (n=14) Increasing our understanding of stakeholders Today’s work will feed into the stakeholder engagement plan and communications plan
  • 26. Session 3: Stakeholders High Medium Low Key players – High need strong buy-in Active Potential impact of programme on consultation Medium Maintain interest stakeholders Keep informed Low Importance of stakeholders to the programme Influence / Impact Matrix
  • 27.
  • 28. Session 3: Stakeholders – key for matrix
  • 29. Session 3: Stakeholders - High influence and impact • Secretary of State for Health • Clinical Commissioning Groups • Health and Wellbeing Board • Department of Health • Birmingham Drug and Alcohol Action Team • PCT Clusters • NHS Commissioning Board • Public Health England (Development) • Local Authority Elected Members • BCC Adult’s and Children’s Services
  • 30. Session 3: Stakeholders - No consensus on matrix position The below may warrant further discussion • GP Practices • Health Protection Agency • PCTs • Mental Health NHS trusts • West Midlands Public Health • Community pharmacists • SHA Clusters • Acute NHS trusts • West Midlands Police • Criminal Justice, Youth offending, Probation • Sports and leisure groups • Unions • Local Media • MPs
  • 31. Session 3: Stakeholders Stakeholder needs and experiences will need to be more precisely analysed including: – What are the customers’ real expectations, requirements and judgement criteria? – What do they say they want and what do they really need? – What problems do they have? – How do they use the services and products? – How do these differ between different customers (eg CCGs, PHE, general public)?
  • 32. Session 3: Stakeholders Exercise 3 [30 minutes with written feedback] • Is the mapping of stakeholders roughly right? • Are there any major amendments needed? • What do we already know about the needs and views of each group? • How can we improve our understanding especially of the groups with the highest impact and influence?
  • 33. Conclusions and next steps 1. Write up of today’s discussions: – Vision – Strategic outcomes – Intended benefits – Stakeholders
  • 34. Conclusions and next steps • Next workshop (4th April) – Review of today’s discussions – Overview of current business capabilities – Refine design principles – Identify key components of the future business – Identify the key differences against the current operation – Start to outline key changes required
  • 35. Public Health Transformation Workshop 2 4th April 2012

Notas do Editor

  1. These clusters are acting as ‘transition vehicles’ and therefore a temporary arrangement for PCTs to delegate their responsibilities and to tackle some key challenges coming up…