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Customer Service By Azra Syed

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Customer Service - Azra Syed
Key Elements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],Who Is Our Customer?
C = compares the product U = utilizes the product S = wants services T = follows trend O = may make the product obsolete M = modifies the product E = expresses desire & accordingly does expenditure R = gives quick reaction CUSTOMER
 
[object Object],[object Object],[object Object],What Is Service?
[object Object],[object Object],Customer Service
 
[object Object],[object Object]
[object Object],Good customer service
[object Object],Bad Customer Service
Customer Satisfaction (in percent)
Different kinds of customer service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ways to keep customer for life ,[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
Conclusion:- ,[object Object]
 

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Customer Service By Azra Syed

  • 1. Customer Service - Azra Syed
  • 2.
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  • 4. C = compares the product U = utilizes the product S = wants services T = follows trend O = may make the product obsolete M = modifies the product E = expresses desire & accordingly does expenditure R = gives quick reaction CUSTOMER
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  • 16.
  • 17.
  • 18.
  • 19.