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Axios Systems Webinar
Blog.axiossystems.com @Axios_Systems Axios on LinkedIn
Karen Ferris
Director, Macanta Consulting
Barry Crosby
Business Solutions Consultant, Axios
Clive Keylard
Application Support Leader &
Service Delivery Manager,
University of Canterbury
“Migrating to a New ITSM Solution – Common
Pitfalls and Tips for Success”
Axios | 1
im@axiossystems.com#ITSMmigration
Migrating to a New ITSM Solution –
Common Pitfalls and Tips for Success”
Karen Ferris
January 29, 2015
Axios | 2
ITSM Solution Replacement
Axios | 3
Drivers for Change
4Axios |
Maintenance Costs Admin Overhead
Inflexibility Sun Setting
Old Technology Over Customization
Poor SupportVersion Lock
ITSM Migration
5Axios |
• Stakeholders
• Requirements
• Budget
• Selection
• On Premise or SaaS
Planning
ITSM Migration
6Axios |
• Organizational Change
• Process Improvement
• Data Transfer
• Training
Preparing
To see the rest of this slidedeck and view the
on demand recording of the webinar, visit
forms.axiossystems.com/itsm-migration
Blog.axiossystems.com @Axios_Systems Axios on LinkedIn
Karen Ferris
Director, Macanta Consulting
Barry Crosby
Business Solutions Consultant, Axios
Clive Keylard
Application Support Leader &
Service Delivery Manager,
University of Canterbury
“Migrating to a New ITSM Solution – Common Pitfalls and
Tips for Success”
Axios | 7
im@axiossystems.com#ITSMmigration
Axios Systems Webinar
George Spalding
Executive Vice President
Pink Elephant
NEXT MONTH’S WEBINAR TOPIC… “ITSM ROI”
Blog.axiossystems.com @Axios_Systems Axios on LinkedIn
Joe Beighley
Business Solutions Consultant
Axios Systems
REGISTER NOW AT: j.mp/ZbCfRq
Axios | 8

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Migrating to a New ITSM Solution - Common Pitfalls and Tips for Success

  • 1. Axios Systems Webinar Blog.axiossystems.com @Axios_Systems Axios on LinkedIn Karen Ferris Director, Macanta Consulting Barry Crosby Business Solutions Consultant, Axios Clive Keylard Application Support Leader & Service Delivery Manager, University of Canterbury “Migrating to a New ITSM Solution – Common Pitfalls and Tips for Success” Axios | 1 im@axiossystems.com#ITSMmigration
  • 2. Migrating to a New ITSM Solution – Common Pitfalls and Tips for Success” Karen Ferris January 29, 2015 Axios | 2
  • 4. Drivers for Change 4Axios | Maintenance Costs Admin Overhead Inflexibility Sun Setting Old Technology Over Customization Poor SupportVersion Lock
  • 5. ITSM Migration 5Axios | • Stakeholders • Requirements • Budget • Selection • On Premise or SaaS Planning
  • 6. ITSM Migration 6Axios | • Organizational Change • Process Improvement • Data Transfer • Training Preparing
  • 7. To see the rest of this slidedeck and view the on demand recording of the webinar, visit forms.axiossystems.com/itsm-migration Blog.axiossystems.com @Axios_Systems Axios on LinkedIn Karen Ferris Director, Macanta Consulting Barry Crosby Business Solutions Consultant, Axios Clive Keylard Application Support Leader & Service Delivery Manager, University of Canterbury “Migrating to a New ITSM Solution – Common Pitfalls and Tips for Success” Axios | 7 im@axiossystems.com#ITSMmigration
  • 8. Axios Systems Webinar George Spalding Executive Vice President Pink Elephant NEXT MONTH’S WEBINAR TOPIC… “ITSM ROI” Blog.axiossystems.com @Axios_Systems Axios on LinkedIn Joe Beighley Business Solutions Consultant Axios Systems REGISTER NOW AT: j.mp/ZbCfRq Axios | 8