6. List of factory location
Factory 1
SMT
Receiving
Assembly
Warehouse
Office
Factory 2
Factory 3
Factory 8
Log –in /
Log-out
MIS
Finger Scanner
log file
Mobile Apps
Fingerprint
scanner
QUERY Center
Employee 1
7. Mobile Apps
For mobile apps:
Every employee has to select what location he is working on the mobile
apps. When he change location, he must make an update. The mobile
apps is easy to use. The Employee 1 just have to select which location he
is in the factory. When updated, all employee with the mobile apps will be
informed about his location.
When employee 2 needs to know his location of employee 1, he does not
need to ask employee 1 where he is, nor does he need to ask other people
where employee 1 is because it is already updated on the system.
8. Fingerprint scanner
Fingerprint scanner:
When log in or out using finger scanner, the log file will be sent to the
mobile apps. Then the mobile apps will check if the list of person has
scanned in the finger scanner.
Everybody with mobile apps would know if employee 1 is absent or has
already gone home or have taken leave.
12. Small air leaks, running 24/7 from tubes, air
connectors and valves means in totality, a big air
pressure loss in the tank, causing the compressor use
more energy than it is required.
13. Repair air leaking tubes, air connectors and hoses
14. Make a monthly check up of all lines if there are
air leaks
Maintain spare parts list for quick parts availability
15.
16. Eliminate cost results to increase in effectiveness
& efficiency.
17. The study is being done to know the different type of services provided by
Cal- comp and what is the customer satisfaction level regarding different
type of services of Cal comp and to know the customer response about
what kind of improvement they want from company, so Cal-comp can take
action to fulfill their needs. This study will also covers the strategies required
by Cal-comp where company is lacking.
19. Strengths:
I. Company has monopoly in market in the business of ODM & EMS
II. Company has adequate infrastructure and machinery.
III. It has its own (MIS Department) for Research and Development
IV. It has its own (CAD machine) for creating its own JIG support
V. It has its own Mechanical Department that can make its own fixture and robots
VI. Company has skilled labor to provide superior quality services.
VII. Working environment of Cal comp is favorable for customers.
VIII. + Company has been in the industry since 1989 (36 years) , which means it
has survived natural calamity, global recession, political and economical crisis.
It also has established its roots, mainly Vendor relationship
IX. + Dormitory is very close to the factory, free food for Breakfast, Lunch and
Dinner, which makes the staff feel less stress after a long hard days work.
20. Weakness:
I. Mobility of skilled labor under different project.
II. +Company needs more advertising to its strengths
III. Language barriers for foreigner staff with local employee at working
hours.
21. Opportunities:
i. To increase the production demand by strong customer
satisfaction.
ii. Increase number of share and price with production and demand
(stakeholder confidence )
iii. Cost competitiveness
iv. Investing in process ,tools and training to achieve grater
productivity
v. Innovation in products service and operations.
vi. + The company has the big advantage to get the rich knowledge
and experience from different customers requirements (WD,
Seagate, Hitachi, ODM products such as Pioneer, Technicolor,
XYZ…)
22. Threat:-
I. Poor communication and leadership
II. Internal Threat – Skilled and experience shortage within our organization.
III. External threat – inflation , new legislation or law
IV. New competitors
Next – working on Customer satisfaction objectives ……
SWOSWO TT AnalysisAnalysis
38. Xyratex
Most task has been closed per commited time frame.
Can be improved as the team understands the product specifications better
Quick to response to queries, feedback, improvements, requested.
Technical competence can be improved with improved understanding and sensitive of the
product.
WD PCBA
Production air temperature uneven. Some area some area hot while some area is cool
other competitor keep stable in good service for long term. CCET need to prove on this.
Customers comments…
39. Seagate EHDD
Need more focusing to both of quality process and product
Problem solving need more effective and strongly control with systematic.
Only the contact window have more professionalism but need improve to team.
Need to be more strongly on quality control at in process, Cal-comp has more trust to the
human which many issue came from human error. Need focusing to process control and
reduce any process validation.
Customers comments
40. Suggestions…
Survey Question :- If you received any technical support, how
do you rate the technical competence of Cal-comp IT and
their response time?
Score :- 65.56% (lowest)
Suggestion:- An MIS Contact window in each factory to support
customers requirements effectively and factory’s issues to
solve immediately that will be helpful for all the running
projects of factory improvements, implementations.
41. Survey Question :- Only the contact window have more
professionalism but need improve to team.
Score :- 30% NPI Seagate (Passakorn)
Suggestion:- Whenever customers requirements and any
comment, concern team must reply with an acknowledgement
to customers immediately and further provide the required
information or data.
It is the key of the customer satisfactions and relations.
Suggestions…
42. Suggestions
Survey Question :- Communicating & quality of work.
Suggestion:- All of the contact windows should have team
viewer app or web email access to revert customers emails
and queries ASAP by Mobile both outside and inside the
company.
