XYZ Technologies implemented a Six Sigma program to improve quality and processes. Some key benefits included a 50% reduction in software defects, cycle time reductions, and increased efficiency by 35%. However, changing the organizational culture, selecting the right initial projects, and training staff posed challenges. Six Sigma helped XYZ achieve CMM Level 5 certification and complete 91% of projects on schedule, far above industry averages. It established robust processes, quality benchmarks, and a focus on meeting client expectations to become a leading global outsourcing provider.
2. Objectives
To identify the changes in XYZ Technologies after
adoption of standard industrial Process
To understand the benefits of Six Sigma program
To determine the challenges faced during
implementation of Six Sigma Program in XYZ
Technologies
3. Introduction
XYZ is the World's first CMMi Level 5 certified software services
company and the first outside USA to receive the IEEE Software
Process Award
XYZ has one of the most successful Six Sigma programs in the industry
ensuring that 91% of the projects are completed on schedule time,
much above the industry average of 55%. Six Sigma provides the
instruments for continuous improvement on existing processes
thereby helping sustain the SEI-CMM Level 5 and CMMi certifications
XYZ Technologies is a global services provider delivering technology-
driven business solutions that meet the strategic objectives of
clients. XYZ has 50+ ‘Centers of Excellence’ that create solutions
and specific needs of industries
4. Standard Industrial Process Used
With growing business requirements, customer needs and to bring
perfection in quality, XYZ began moving towards focusing on
Quality, thereby, creating a learning platform that led to
implementation of Six Sigma
Six Sigma at XYZ simply means a measure of quality that strives for
close to perfection. It is an strategic initiative covering all business
units and divisions so that it could transform itself in a world class
organization
What does Six Sigma mean at XYZ:-
Products and Services should meet the global benchmarks
Ensure robust processes within the organization
Develop a culture that focuses on Quality
Consistently meet client and customer expectations
Become Top player in Global Project Execution with accuracy
Get global outsourcing contracts
5. What is Sig Sigma?
Six Sigma-
99.99997%
Three Sigma-
99.73%
Two Sigma-95.45%
One Sigma-68.27%
6. A Six Sigma project can be an excellent example of a
system where change management is well defined. The
project consists with 3 levels of hierarchy:
Project Champions – senior managers and
leadership team that defines the change
Green belts – certified professionals best suited for
the project who work to drive the required change
Black Belts - provide mentoring and a validation of
improvement
7. Challenges faced during implementation of
Six Sigma Program:
Change in organisation culture: It meant that restructuring the
organization culture, training ,infrastructure and confidence building
took time. Implementation of Six Sigma required a lot of support from the
Board Room and higher level managers. It meant XYZ had to build this
culture and that took time in implementation
Selection of Project: Choosing a right project in the first year was a
challenge. XYZ decided to select those projects which had a high
probability of success and targeted to complete this project in short
duration
Training of Staff: Finding the right employee and training those
employee was a tough job at XYZ. Due to which XYZ started their own
consultancy to train those employee. Training was designed in 5 levels:
(DMAIC) Defining, measuring, analyzing, improving and controlling the
process and last but not least improve client and customer satisfaction
8. Benefits of Six Sigma Process:-
Product Quality improvement
Reduction in product defects like software defects at XYZ reduced
by 50%
Reduction in cycle time of projects like rework in software now took
5% instead of 12%
Elimination of waste
Increased efficiency by 35%
Cost of failure reduced like installation failure dropped to 1% from
4.5%
Increased client and customer satisfaction