US Culture Training Program Syllabus and Options

Jennifer Kumar, MSW, CC
OWNER AND PROGRAM DIRECTOR, AUTHENTIC JOURNEYS
jennifer@authenticjourneys.info | http://authenticjourneys.info
©2013 Do not reprint without permission.
Understanding Americans and American Culture
A Cross-Cultural Training
A unique one-day program to expose US facing employees to best practices when
interacting with US colleagues and clients.
Presented by Ms. Jennifer Kumar
American Client Interaction & Customer Service Skills Training
Morning (8am-1pm):
Introductions & Small Talk with US Clients
Demos on best practices for in-person, phone, and e-mail introductions & small talk
US Workplace Values Discussion
Participants will hold lively discussion and demos to understand US work culture on a
deeper level.
Group Discussion Skills for In-person and Phone Meetings
Module to facilitate best practices for presenting oneself in in-person and phone
meetings with colleagues and clients.
Meeting Etiquettes & Skype Best Practices
Lunch Time:
Free Time OR
Short introduction to mealtime etiquette
Afternoon (2-6pm):
Indian English to American English translation exercise (1 hour)
Role Plays & Group Activities

Optional Half-Day Training Programs
E-mail Etiquette (4 hours)
Best practices for email will be discussed and practiced in this seminar. Delivered
through lectures, group activities, and case studies.
Topics Include:
Basic Etiquette Language Skills
Formatting & Signatures
Greetings & Salutations
Small Talk
Responsiveness/Timeliness
Meeting Requests
Use of Thank You in an E-mail
Indian vs. American English
Avoid Mother Tongue Influence
Etiquette for Language Usage
Ordinary vs. Technical English
Basic Sentence Construction
Language for Difficult Situations
Requesting & Providing Feedback
***Additional Materials for Participants***
This module will require additional materials. Please review in the “Remuneration”
section.
Presentation Skills (3-4 hours)
Goals:
(1) To learn in-person presentation skills and American small talk topics
(2) To review and reinforce presentation and voice projection skills taught on day 1
Module Delivery:
Trainees will learn about American holidays and small talk in hands-on workshop
activities that include discussion, crafts, demos, and role-plays.
**As an added bonus, the trainer will record through voice and/or video the role plays
on both days so that the groups can get a better feel of their own presentation skills as
an observer. These recordings will be sent privately to the trainees.
**Additional and custom made modules available upon request.

Facility Required
Trainer Provides:
Computer (MAC with adaptor) for playing PowerPoint/videos, etc.
Handouts/worksheets as required
Company Provides:
Facility for showing the PowerPoint (screen/projector)
Speakers/sound system for playing videos with sound (Ideal for accent modules)
Room arrangements for training to take place
Remuneration – Grid 1 of 2
Training Name Hours /
Days
Fee Base #
Participants
Additional
Participants
American Client
Interaction &
Customer Service
Skills Training
8-9 hours
Full Day
E-mail
Jennifer
for your
team’s
custom
package.
20 25 maximum
participants.
Rs. XXX per each
additional
participant
E-mail Etiquette**
Additional fee for
materials, see below
½ day, 4-5
hours
20 30 maximum
participants
Rs. XXX per each
additional
participant
Presentation Skills ½ day, 4-5
hours
10 14 max
participants
Rs. XXX per each
additional
participant

Remuneration - Additional Expenses:
Mandatory Additional Expenses:
If the company is located more than 2 hours away from Infopark, Kochi, the
company will bear the travel expense for the trainer. Travel expenses
include round trip transport/airfare from Kochi, hotel stay, and
transportation to and from the hotel to the training venue.
Optional Additional Expenses:
E-mail Etiquette Training materials
Additional Expenses: YES
Take note: the materials enhance the training experience. If neither option is
chosen, the trainer will rely on PowerPoint and the trainees taking notes,
writing down most of the material.
Take note: Fees are set after collecting all of the client’s requirements.
Option 1: Hard-Bound Book
Limitations:
 No e-formats allowed with this purchase option
 Fee includes royalty for reuse for up to 1 year
 Company cannot take extra printouts or use material for training redelivery
E-access
Limitations:
 No hard bound copy will be given during in person training delivery
 Delivered in PDF formats
 Printouts allowed
 Redistribution to those outside the company or for use as training redelivery not
permitted

Testimonials
"Through the role play, I could learn what the U.S. people like and dislike, the gestures to be made,
and how to start a conversation, how to greet people, how to start a voice mail, and finally how to
talk to a U.S. college through the phone." ~Maria, Media Analytics Company, Infopark
“The activities in the session make the sessions more alive. I like your way of talking as it encourages
us a lot.” ~Rishi, Infopark
“We could express our feelings and opinions freely in your class. The activities are really good, so the
classes are not boring.” ~Preethi, Kochi
“After your sessions, I can understand a little better how the US and Indian cultures work. I have also
learned some important conversational skills (greetings, goodbyes, tones, etc.) that will help me
understand and communicate with US clients better. Thank you for helping us to understand
ourselves better.” ~Ajith, UST Global

US Culture Training Program Syllabus and Options

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US Culture Training Program Syllabus and Options