Jennifer Kumar, an American and native English speaker presents a business English training that will help your offshored and onsite teams communicate more effectively with their Western counterparts. Contact Jennifer at - http://authenticjourneys.info/contact-jennifer-kumar.php

1.
Jennifer
Kumar,
MSW,
CC
OWNER
AND
PROGRAM
DIRECTOR,
AUTHENTIC
JOURNEYS
authenticjourneys@gmail.com
|
http://authenticjourneys.info
Infopark,
Kakkanad,
Kochi
682030,
India
©2014
Do
not
reprint
without
permission.
Page 1 of 4
Authentic
Journeys
Proposal
–
Training
&
Corporate
Coaching
Business
English
Seminar
Delivered
by:
Jennifer
Kumar
Working
With
Americans:
Collaboration
&
Communication
Overview
This
five-­‐month
program
will
improve
the
confidence
of
your
employees
in
using
English
in
business
communications
–
face
to
face
(spoken
English)
and
virtually
(written
English).
1
(3
hour)
session
will
be
conducted
a
month
for
5
months
totaling
15
hours.
Participants
Will:
• Learn
skills
for
global
business
email
etiquette
• Learn
how
to
structure
communication
in
a
simple,
effective,
convincing
way
• Practice
conversational
and
group
discussion
skills
in
English
to
encourage
conversation
• Practice
professional
phone
etiquette
for
Indian
and
global
work
conversations
• Improve
their
confidence
in
speaking
in
front
of
their
peers
in
English
• Learn
basic
presentation
skills
for
corporate
environments
• Apply
accent
reduction
skills
as
required
Audience
Profile
Employees
fluent
in
reading
English
and
speaking
basic
English.
Employees
who
must
use
written
and
spoken
English
in
their
daily
roles.

2.
Jennifer
Kumar,
MSW,
CC
OWNER
AND
PROGRAM
DIRECTOR,
AUTHENTIC
JOURNEYS
authenticjourneys@gmail.com
|
http://authenticjourneys.info
Infopark,
Kakkanad,
Kochi
682030,
India
©2014
Do
not
reprint
without
permission.
Page 2 of 4
Proposed
Syllabus
Details
–
Weekly
Class
Structure
A
6
Session
Program
Session
1:
Business
Communication
1
-­‐
How
to
start
and
hold
a
conversation
Focus:
Face
to
face
communication
Topics:
• Introductions
in
professional
environments
–
body
language,
handshakes,
what
to
say,
etc.
• Compare
India
vs.
US/Western
small
talk
topics
for
phone
and
email
conversations
• Lesson
on
group
discussion
etiquette,
phrases,
polite
transitions
• Group
Discussions
to
be
held
• Facilitator
to
give
benchmark
score/feedback
to
be
compared
in
the
last
session
Homework:
• Participants
will
draft
openings
to
emails
and
phone
calls
using
small
talk
tips
from
this
class.
• Participants
will
try
to
use
something
from
today’s
session
in
the
next
one-­‐week
and
be
ready
to
share
their
findings
in
the
next
class.
Session
2:
Presentation
Skills
Focus:
Spoken
English
Topics:
• Each
participant
will
deliver
a
short
1
minute
speech
on
a
random
topic
• Facilitator
to
give
benchmark
score/feedback
to
be
compared
in
the
last
session
• Lesson
on
presentation
skills,
organization
of
thoughts,
voice
clarity
• Tips
to
improve
vocabulary
• Play
word
games
• Indian
English
vs.
American
and
British
English
• Practice
in
using
new
vocabulary
Homework:
Participants
will
attempt
to
use
some
of
the
new
vocabulary
learned
before
the
next
class.
Review
group
discussion
and
presentation
skills
for
the
next
class.

3.
Jennifer
Kumar,
MSW,
CC
OWNER
AND
PROGRAM
DIRECTOR,
AUTHENTIC
JOURNEYS
authenticjourneys@gmail.com
|
http://authenticjourneys.info
Infopark,
Kakkanad,
Kochi
682030,
India
©2014
Do
not
reprint
without
permission.
Page 3 of 4
Session
3:
Business
Communication
2:
E-­‐mail
Etiquette
&
Professionalism
in
Written
English
Focus:
Written
English
Topics:
• Basic
business
emailing
tips/skills
• Do’s
and
don’ts
to
be
discussed
and
practiced
• How
to
use
their
small
talk
in
the
email
appropriately
• Balance
casual
and
business
tones
in
emails
• Inductive
vs.
deductive
style
of
writing
will
be
learned,
pros
and
cons
• Writing
practice
Homework:
• Each
participant
will
draft
an
email
to
the
trainer
based
on
the
concepts
learned
in
this
session.
(Facilitator
will
not
correct
each
email,
but
collect
a
list
of
additional
do’s
and
don’ts
based
on
the
sample
of
emails
received.)
• Participants
will
apply
this
skill
to
their
emails
in
the
next
two
weeks
and
be
ready
to
share
their
outcomes
in
the
next
session.
Session
4:
Business
Communication
3:
Phone
Etiquette
&
Listening
Skills
Focus:
Spoken
English
Topics:
• Dos
and
don’ts
for
business
calls
• The
structure
of
a
business
call-­‐
how
to
make
and
take
calls
• Voice
clarity
on
the
phone
• Listening
face
to
face
vs.
phone
vs.
email
• How
to
ask
others
to
repeat
if
they
aren’t
clear
• How
to
interrupt
politely
• Accent
reduction
tips
given
as
required
• Role
plays
on
the
lessons
of
the
day

4.
Jennifer
Kumar,
MSW,
CC
OWNER
AND
PROGRAM
DIRECTOR,
AUTHENTIC
JOURNEYS
authenticjourneys@gmail.com
|
http://authenticjourneys.info
Infopark,
Kakkanad,
Kochi
682030,
India
©2014
Do
not
reprint
without
permission.
Page 4 of 4
Session
5:
Business
Communication
4:
3
Mediums
of
Communication
–
Face
to
Face,
Phone,
Written
Focus:
Spoken
English
&
Critical
Thinking
Topics:
• Participants
will
be
broken
into
groups
to
analyze
best
practices
in
various
forms
of
communication
based
on
concepts
learned
and
case
studies
shared.
• Participants
will
present
to
the
larger
group
their
case
studies
and
lessons.
• Facilitator
will
give
feedback
and
tips
for
presentation
skills
in
groups
and
corporate
environments.
• Facilitator
will
give
each
participant
a
mark/feedback
based
on
their
overall
interaction
with
this
program
and
their
improvement.
Value
Adds:
Assessments
&
Marks
Brief
communication
assessment
for
each
individual
on
day
1
and
day
5
Group
discussion
assessment
on
day
1
and
day
5
Presentation
skill
assessment
on
day
5
E-­‐mail
skill
assessment
following
the
e-­‐mail
session
Question
&
Answers
Trainer
will
remain
in
the
training
space
for
30-­‐60
minutes
on
scheduled
training
dates
to
answer
additional
questions
or
provide
1:1
assistance
to
employees
who
have
additional
questions.
Exclusive
Materials
-­‐
Website
Access
&
Class
Forum
Access
to
a
website
to
share
class
materials
and
documents
and
participate
on
a
forum.
Each
participant
will
receive
a
unique
log
in
which
will
be
accessed
during
the
class
and
for
up
to
2
weeks
following
the
sessions.
Certificates
Eligibility
of
certificates:
• 80%
attendance
of
classes/usage
of
English
• 50%
homework
completion
(no
two
people
should
have
the
same
homework
answers,
especially
written
work,
this
is
immediate
disqualification)
• 50%
class
participation