Straight from the 312 Digital social media workshop, Astek Marketing VP Rachel Yeomans goes through the process of using Twitter to increase brand awareness, build a social media community and generate leads.
2. 312digita
l
Nice to Meet You, Twitter
• A free micro-blogging platform
• Tweets limited to 140 characters
• Known for being the poster child for
people’s pretty meals the world over
3. 312digita
l
WelI It’s Known for Other
Things Too…
• Over 20 million tweets were sent out
during Hurricane Sandy
• 77% of buyers say they’re more likely
to buy from a company whose CEO
uses social media
• I got my job from Twitter!
Source: Mindjump & Twitter
6. 312digita
l
With That Being Said…
• 37% of Twitter followers are more likely to convert to being a
customer upon following a brand account
• Compare that to 27% of email subscribers & 17% of Facebook
followers
Twitter Followers are the Top Brand Purchasers
• 33% of Twitter followers recommend brands they follow
• Compare that to 24% for email and 21% for Facebook
Twitter Followers are also Top Brand Supporters
• Information!
• 38% of Twitter followers want information about upcoming products
• 31% want information about your company & industry
What Twitter Followers Want from You
MarketingCharts.com
29. 312digita
l
Argyle or Sprout
Argyle
Sprout Social
Entrepreneur – Small/Medium
Business
Medium/Large Business
Best social posting integration
One of the better social posting
integrations
Bookmarklet
Bookmarklet
Singular URL
Works with bit.ly
Scheduling/Random Scheduler
Scheduling/Random Scheduler
Deep analytics dive
Medium analytics
Social listening confined to
Twitter searches
Social listening
Conversion tracking
No conversion tracking
Not-so-pretty in-depth reports
Pretty high-level reports
Not cheap but high quality
Cheap for the quality
32. 312digita
l
Twitter Language 101
Term
Definition
@
Account Handle (@AstekWeb)
#
Hashtag
Reply
To respond to the individual who
posted that tweet
RT
To repost/quote an entire tweet
to your audience
DM
To send a private message to an
individual on Twitter
Follow
You subscribe to have this
Twitter user’s tweets show up in
your Twitter feed
33. 312digita
l
Twitter Language 101
Term
Definition
Lists
You can add a Twitter user’s
tweets to a public or private
Twitter list (Examples: Friends,
Colleagues, Competitors, Clients,
Food, Fashion…)
Favorite
You can mark a tweet as a
Favorite; that user sees a
notification that you Favorited
the tweet
This.
A Twitter term that emphasizes
that the article or link included in
the tweet is a “must read”
MT
An RT that has been edited
(usually due to character length
34. 312digita
l
Tweet! Tweet!
Yes coffee IS healthy; @NYTimes
says so! http://t.cojk.com
RT @FitzTheCat: Dear Mom, thanks for the new
cat tower. But I find your head to be a much
more comfortable nap space
Attention #Chicago Brown Line riders! MT
@WBEZ: Train derailed at Armitage brown line.
No trains going 2 Loop. Shuttle buses from
Belmont
Hey #RockinEvent2013 attendees – no
Starbucks line at the South Corridor.
RUN!
37. 312digita
l
Remember These…
• 37% of Twitter followers are more likely to convert to being a
customer upon following a brand account
• Compare that to 27% of email subscribers & 17% of Facebook
followers
Twitter Followers are the Top Brand Purchasers
• 33% of Twitter followers recommend brands they follow
• Compare that to 24% for email and 21% for Facebook
Twitter Followers are also Top Brand Supporters
• Information!
• 38% of Twitter followers want information about upcoming products
• 31% want information about your company & industry
What Twitter Followers Want from You
MarketingCharts.com
38. 312digita
l
What You Should Tweet
1. Company/Industry Information
2. News
3. Promotions
4. A mix of all the above!
40. Remember Your Business Goals
Social
Media
Expert
Resourc
e
Webina
r
Online
News
Resourc
e’s
Website
Webina
r Host’s
Website
News
Website
Social
Media
Audienc
e