Melamed: Online mediation yesterday, today and tomorrow

1. Online
Dispute
Resolu.on
Yesterday,
Today
&
Tomorrow
ACR
2014
Jim
Melamed,
CEO
Mediate.com

2. How
are
you
already
using
the
Internet
associated
with
your
media.on
prac.ce
or
program?
What
are
your
concerns
about
ODR?

3. In
a
word
The
Future
of
Media.on
will
be:

4. Cloudy

5. Consider
where
we
started
only
30
years
ago

6. We’ve
come
a
long
way!
PCs
Email
Bulle6n
Boards
Gopher
Search
Amber
Monitors
A?achments
WordPerfect/Word
5
¼
discs
3
½
discs
Windows
Hard
drives
Laptops
CD
Drives
Alta
Vista
Color
Audio
Online
Directories
Web
Sites
Video
eCommerce
Google
DVD
Drives
Newsle?ers
Instant
Messaging
Wireless
Flat
Screens
Bing
Blogs
Facebook
Twi?er
LinkedIn
YouTube
Skype
Track
Changes
Smart
Phones
Tex6ng
Drop
Box
Tablets
The
Cloud

7. Disrup.ve
Technology
#1
The
PC
&
Word
Processing
Ø Endless
word
processing
Ø Unlimited
storage

8. PC
revolu.on
fueled
by
ever-­‐improving
soRware

9. And
ever-­‐increasing
mobility

10. Disrup.ve
Technology
#2
The
Internet
-­‐
World
Wide
Web
Steals
The
Show!
ODR
Modali.es
Dashboard
Established
Text,
Image,
Audio
&
Video
Real
Time
&
Asynchronous

11. Websites
Are
Our
(now
mobile)
Storefronts

12. Disrup.ve
technology
#3:
Mobile
Devices
with
Bandwidth
Communica.on
becomes
“personal,”
not
place-­‐based
Informa.on
now
must
be
accessible
across
all
devices

13. Disrup.ve
technology
#4
-­‐
“The
Cloud”
Ever-­‐improving
experience
&
data
management
for
authorized
users.
The
cloud
automates
back-­‐ups
&
updates!

14. The
Pace
of
Change:
Technology
Adop.on
Curves
14
How
fast
will
ODR
accelerate?

15. Warning:
Real
.me
video
is
a
“false
idol”
Suggested
Essen.al
ODR
Structure
Sync,
Un-­‐sync,
Re-­‐sync

16. Caseload
Manager
is
the
Cloud-­‐Based
“Back
Office”
16
ODR
not
just
about
“Doing
A
Case
Online”
It
is
also
“Managing
Your
Caseload
Online”

17. Caseload
Manager
Easy-­‐to-­‐use
Integrated
Interface
Manage
cases,
contacts,
calendar,
email,
ac.vi.es
&
reports
from
a
single
Interface

18. 18
“A
Virtual
Space
for
Every
Case”

19. Sample
Mee.ngspace
Entry
Page

20. Pages
=
Rooms

21. Scalable
&
Navigable

22. Add
Page
(Room)
–
Set
Permieed
Access

23. Par.cipant
Profile
&
Digest
Op.ons

24. Powers
Provided
by
Group
Designa.on

25. “Who’s
Who”
Helps
To
Humanize

26. Proposals
Are
Made
in
“Items”

27. “Vo.ng”
on
Items
–
Show
the
Vote

28. Create
a
Clickable
Working
Agreement

29. “Seeing
Through
the
Clouds”
Ø The
immediate
ques6on
is:
How
can
we
best
integrate
our
online
&
face-­‐to-­‐face
communica.ons?
Ø ADR
is
now
“less
a
physical
event
&
more
a
choreography
of
communica.ons.”
Ø Someday,
nearly
all
ADR
will
also
be
ODR!
Ø That
someday
is
sooner
than
you
think!