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Twitter: how to fundraise, communicate
and raise awareness using 140
characters




                                 © 2011 Fundraising UK Ltd
www.fundraising.co.uk
Us

    •   Bertie
        @cafedumonde

    •   Howard
        @howardlake




                        © 2011 Fundraising UK Ltd
www.fundraising.co.uk
since November 1994




                              © 2011 Fundraising UK Ltd
www.fundraising.co.uk
here for anyone affected by breast cancer
Information & Multimedia (Services)
            The Information & Multimedia team manages all of Breast Cancer
            Care information in all formats across all services, enabling us to
            achieve our aim of having integrated services and a ‘one stop shop’
            of information.
            We operate like an in-house agency for other departments



                                        Publishing                  Community &
Library & Information                 (Editorial, Digital,           Social Media
                                   Design & Production)              Discussion forum
    Help with enquiries            Concept / development
                                                                 Presence on Social Media
books and other resources         Writing / proofing / editing
Carry out literature searches                                      Guidelines and advice
                                        Video editing
              …                         Layout / Print                      …
                                               …


      inform                           produce                        discuss




                                          refine
What we’ll cover

    •   Why Twitters matters
    •   How to use Twitter to promote campaigns,
        engage supporters and fundraise
    •   How to use Twitter within your charity
    •   Learn from one charity's successful use of
        Twitter



                                             © 2011 Fundraising UK Ltd
www.fundraising.co.uk
www.fundraising.co.uk




                                      Photo: yungspita on Twitpic.com twitpic.com/7w9kk
          © 2011 Fundraising UK Ltd
2,800 sponsored a room for a homeless person




                                                  © 2011 Fundraising UK Ltd
www.fundraising.co.uk
25 May 2011: followers grew from 1,400 to 7,800+, with
                                  7,000 retweets, and website visits up 626%

                                                                   © 2011 Fundraising UK Ltd
www.fundraising.co.uk
Twitter is the norm

    •   “Twitter is no longer purely in the domain of
        early-adopters; rather it is becoming a
        universal tool which is being used
        increasingly by all types of Internet users,
        regardless of their online preferences.”



                   http://weblogs.hitwise.com


                                                © 2011 Fundraising UK Ltd
www.fundraising.co.uk
NOW

                                                             © 2011 Fundraising UK Ltd
www.fundraising.co.uk
   Photo: www.flickr.com/photos/projectarchive/1232145942/
•   Petrofac mentioned just
        June 2011           once a day on Twitter
                        •   5 companies follow more
                            people than follow them
                        •   Cairn Energy plc has six
                            followers


                                           © 2011 Fundraising UK Ltd
www.fundraising.co.uk
© 2011 Fundraising UK Ltd
www.fundraising.co.uk
© 2011 Fundraising UK Ltd
www.fundraising.co.uk
© 2011 Fundraising UK Ltd
www.fundraising.co.uk
Effective campaigns



                        © 2011 Fundraising UK Ltd
www.fundraising.co.uk
© 2011 Fundraising UK Ltd
www.fundraising.co.uk
© 2011 Fundraising UK Ltd
www.fundraising.co.uk
© 2011 Fundraising UK Ltd
www.fundraising.co.uk
© 2011 Fundraising UK Ltd
www.fundraising.co.uk
revolution
60,000 visitors / month

1 post every 4 minutes

1500+ active users / month

8 hours of moderation / day
Staff survey

Guidelines

Training
+37%
                 CEO




TRUSTEE
Social media plan

Social media training

Private Facebook group

Celebrity tweets

Promo and live blogging
Anecdotes


Followers               Fans
@replies                Likes
Retweets                Comments
Clicks                  Visits
Survey
          Guidelines*
                        Training
           Empower

Monitor
            Report

                         Learn
New website (open source)

More interactivity (multimedia, UGC…)

More conversations
Q&A




                              © 2011 Fundraising UK Ltd
www.fundraising.co.uk

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Twitter fundraising, communication and awareness with 140 characters

  • 1. Twitter: how to fundraise, communicate and raise awareness using 140 characters © 2011 Fundraising UK Ltd www.fundraising.co.uk
  • 2. Us • Bertie @cafedumonde • Howard @howardlake © 2011 Fundraising UK Ltd www.fundraising.co.uk
  • 3. since November 1994 © 2011 Fundraising UK Ltd www.fundraising.co.uk
  • 4. here for anyone affected by breast cancer
  • 5. Information & Multimedia (Services) The Information & Multimedia team manages all of Breast Cancer Care information in all formats across all services, enabling us to achieve our aim of having integrated services and a ‘one stop shop’ of information. We operate like an in-house agency for other departments Publishing Community & Library & Information (Editorial, Digital, Social Media Design & Production) Discussion forum Help with enquiries Concept / development Presence on Social Media books and other resources Writing / proofing / editing Carry out literature searches Guidelines and advice Video editing … Layout / Print … … inform produce discuss refine
  • 6. What we’ll cover • Why Twitters matters • How to use Twitter to promote campaigns, engage supporters and fundraise • How to use Twitter within your charity • Learn from one charity's successful use of Twitter © 2011 Fundraising UK Ltd www.fundraising.co.uk
  • 7. www.fundraising.co.uk Photo: yungspita on Twitpic.com twitpic.com/7w9kk © 2011 Fundraising UK Ltd
  • 8. 2,800 sponsored a room for a homeless person © 2011 Fundraising UK Ltd www.fundraising.co.uk
  • 9. 25 May 2011: followers grew from 1,400 to 7,800+, with 7,000 retweets, and website visits up 626% © 2011 Fundraising UK Ltd www.fundraising.co.uk
  • 10. Twitter is the norm • “Twitter is no longer purely in the domain of early-adopters; rather it is becoming a universal tool which is being used increasingly by all types of Internet users, regardless of their online preferences.” http://weblogs.hitwise.com © 2011 Fundraising UK Ltd www.fundraising.co.uk
  • 11. NOW © 2011 Fundraising UK Ltd www.fundraising.co.uk Photo: www.flickr.com/photos/projectarchive/1232145942/
  • 12. Petrofac mentioned just June 2011 once a day on Twitter • 5 companies follow more people than follow them • Cairn Energy plc has six followers © 2011 Fundraising UK Ltd www.fundraising.co.uk
  • 13. © 2011 Fundraising UK Ltd www.fundraising.co.uk
  • 14. © 2011 Fundraising UK Ltd www.fundraising.co.uk
  • 15. © 2011 Fundraising UK Ltd www.fundraising.co.uk
  • 16. Effective campaigns © 2011 Fundraising UK Ltd www.fundraising.co.uk
  • 17. © 2011 Fundraising UK Ltd www.fundraising.co.uk
  • 18. © 2011 Fundraising UK Ltd www.fundraising.co.uk
  • 19. © 2011 Fundraising UK Ltd www.fundraising.co.uk
  • 20. © 2011 Fundraising UK Ltd www.fundraising.co.uk
  • 22. 60,000 visitors / month 1 post every 4 minutes 1500+ active users / month 8 hours of moderation / day
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  • 26. +37% CEO TRUSTEE
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  • 35. Social media plan Social media training Private Facebook group Celebrity tweets Promo and live blogging
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  • 41. Anecdotes Followers Fans @replies Likes Retweets Comments Clicks Visits
  • 42. Survey Guidelines* Training Empower Monitor Report Learn
  • 43. New website (open source) More interactivity (multimedia, UGC…) More conversations
  • 44. Q&A © 2011 Fundraising UK Ltd www.fundraising.co.uk