1. Quality management organization structure depends on factors like company policies, type of business, products, size, and markets. 2. There are three steps to designing an organization: identifying and grouping jobs, allocating authority and responsibility, and establishing cooperative relationships between groups. 3. Quality functions have two groups - quality engineering for development and planning, and quality control to ensure conformance during production. Key tasks are assigned to ensure quality at all stages from design to customer feedback.

1. QUALITY MANAGEMENT

2. 0RGANIZATION STRUCTURE
 It depend on business of functions and the management personnel. The
knowledge of factor that can influence it are as follows.:-
1. Company policies and objectives:- every component of the
organization should strive towards their achievement of the
objectives. The philosophy and attitude of the company towards
quality management has influence on the organization.
2. Types of business:- the business can be with fixed method for
manufacture for specific customer where the sales are generally
assured by long term contracts . In such cases product are well
established and no quality problem. Or business can be diversified
having many product type. Hence, a specialized and large quality
organization may be needed.
3. Types of product:- different products has different parameter and
requirements.
4. Company size and organization :- the quality management is a
staff and service function for providing service to other section of a
company. Organization structure itself decide the quality
organization. Most of the quality function design by the quality
manager and divisional type by the various division.
5. Market and customers:- the circle of quality begin and end with
the customer.

3. ORGANIZATION DESIGN
 There are three basic steps in designing any
organization.
1. Identification and grouping of jobs:- there are
various tasks to be carried out for achievement of
objectives are identified. Grouping of these task in to
set of similar jobs.
2. Allocation of authority and responsibility:-
specific set of jobs to the individuals with clearly
defined authority and responsibility are allocated.
3. Establishment of co-operative relationships:-
various group are ensured to work as a team as their
work is complimentary.

4. QUALITY FUNCTIONS
 The quality functions have two distinct groups :-
1. Quality engineering:- specialist staff functions, activities
connected with the development, defining, and planning of
quality during the preproduction stage.
Important works are :-
i. Laying down realistic quality objectives and advice to the
management on quality policy.
ii. Formulation of design specifications and analysis of
customer quality requirements.
iii. Improving quality and reducing quality cost
iv. Preparation of product specification and defining quality
standard
v. Formulation of procedure to ensure quality conformance
vi. Inspection methods

5. i. Process capability studies work
ii. Quality cost analysis
iii. Planning and quality control for incoming stores, materials.
iv. Company quality audit
v. Quality training program me
 Quality control:-it aim to ensure the quality conformance of
products. Important elements are:
i. Help in establishing quality controls in manufacturing process
ii. Process control equipment maintenance
iii. Defect investigation and assistance in solving quality problems
iv. Stage or inter stage inspection
v. Assessment of the quality of end product and effectiveness of
quality control
vi. To ensure that the product is able to withstand transportation
vii. Testing for measurement and analyzing of goods based customer
complaints.
viii. Defect data and customer complaints feedback

6. DECENTRALIZATION OF QUALITY FUNCTIONS
 All work elements need not be performed by the quality
department.
 It may be performed by individual or group.
 The allocation of various quality tasks may be given to
department or sections.
 The operation of process control, stage, and interstage
inspection may be delegated to the production.
 Inward material may be delegated to the purchasing
department and technically competent person.
 Advantages:-
 Smooth flow of production
 Less interdepartmental friction
POINTS:-
 The longer feedback loop gives slow reactions
 A large scale, decentralization require established quality
control program me

7. QUALITY AS A STAFF FUNCTION
 Organization staff refers to those position and elements of
an organization which have responsibility and authority
and are accountable for accomplishment of primary
objectives.
 Staff elements have responsibility and authority for
providing advice and service.
 In line organization orders and instructions are transmitted
from top to bottom.
 Relationship- superior and subordinate
 Staff has no direct authority
 The staff members, are delegated authority of issuing
certain types of instruction on the behalf of chief.
 Instruction can be modified or cancelled if instruction can
not be complied.

8. ORGANIZATION DESIGN FOR QUALITY PRODUCT
 The design of organization structure is top to
downwards.
 Quality manager has to provide necessary staff
advice and service to the company.
 Manager has to take decision if he will be able to
take fully responsibility like delegation of
portion of authority.
 The grouping of the work elements, quantity
work , and the areas of deployment decide the
no's of subordinates.